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January 2024 by Alexis Albino
The service was great. Everyone at the store is very helpful.
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December 2023 by Ryan Hardy
Ran in to get keys made and even before getting to the key machine, I had been greeted by two employees.The third employee that made the keys was knowledgeable and had multiple copies made in minutes. Love the ease of finding capable staff at this location.
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December 2023 by Sam Cardenas
I like it because I have a variety of parts and accessories for houses and they have a great variety of tools and they are very helpful
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December 2023 by Russell Brown
Very nice staff and very willing to help you find what your looking for. Very quick in and out with the help of the floor staff.
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November 2023 by E P
Went in to see if they could help me find what I needed to rewire a 70 plus year old custom made lamp. Mark, in the electric department, is wonderful! He continued to help other customers that came in, then went back to my lamp. Such a pleasant young man! He found a socket that would fit, and rewired everything. I thought I would just purchase what I needed and do it myself! That is customer service!
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November 2023 by Jeff Peck
I used to hold this store in high regards. After my experience today, I will not step foot into this establishment again. The customer service I was shown was absolutely appalling. Been told a certain part was coming in for the last 6weeks. Went in on Sunday and asked about said part. The employee told me they had made a mistake. The item I was looking for came in and they forgot to call me. He said he contact me Monday and fill me in. Crickets. I cruise over today and ask the same question(Tuesday). They told me what I was told yesterday was incorrect. So does that mean you just called your coworker a liar? I ask if I can special order the part as I’m tired of the song and dance I’ve been getting. The guy behind the counter today just wrote special order and stapled it to another piece of paper that already had my info. This was then attached to a shelf. He turned to me and said they was my special order. Still shocked but know my dollar will better spent elsewhere.
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November 2023 by Jeff P.
I used to hold this store in high regards. After my experience today, I will not step foot into this establishment again. The customer service I was shown was absolutely appalling. Been told a certain part was coming in for the last 6weeks. Went in on Sunday and asked about said part. The employee told me they had made a mistake. The item I was looking for came in and they forgot to call me. He said he contact me Monday and fill me in. Crickets. I cruise over today and ask the same question(Tuesday). They told me what I was told yesterday was incorrect. So does that mean you just called your coworker a liar? I ask if I can special order the part as I'm tired of the song and dance I've been getting. The guy behind the counter today just wrote special order and stapled it to another piece of paper that already had my info. This was then attached to a shelf. He turned to me and said they was my special order. Still shocked but know my dollar will better spent elsewhere.
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October 2023 by Patricia “Cricket” Moore
This Store is great I find and get what ever I need .service is great.friendly.they knowWhat's what's.
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September 2023 by mac nelson
Great place for plumbing problems to get solved. I walked in with a valve in my hand and the employee knew the manufacture at a glance. Had the right part and I replaced the valve in only one trip?!? That’s a record for me where plumbing is concerned.
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August 2023 by Cat Nelson
True Value Hardware is the best hardware store in our town. And, I know there are a lot of contractors that deal with them exclusively.
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August 2023 by B E
Has a good supply of lumber. Staff will cut (via a table saw as well as a vertical gravity saw) plywood (and other lumber) to the desired size at no additional cost. This is a great help to me, a homeowner with a limited work shop.We also prefer to shop at locally-owned businesses. Kingman's True Value is also a family-owned business.
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July 2023 by Randy White
My go-to place in Kingman for just about everything I need! The first, most impressive thing about this place is the staff. Everybody is friendly and seem to enjoy working there. There are plenty of employees on the floor at all times who will come help you and they know where to find what you need in the store. Let's compare that to Home Depot...that's right, *crickets*Next is the hardware section; it's outstanding, you can by individual components like nuts, bolts, springs, even tiny ball bearings, etc, when you need just one or two and don't want to be forced into buying a pack of them that you'll otherwise never need again. Now lets compare that to Home Depot which just plain doesn't have what you need or requires you to order it online in multipacks and wait for it to arrive.I went to Home Depot recently, ONLY because it was after True Value had closed for the evening and I couldn't even buy a standard sized jam nut (thin nut) and they only offered the option to order a multi-pack of them online and then wait for it to arrive. I went to True Value the following day and there it was; I needed one and I bought one!Prices are very reasonable here, cheaper than the competition much of the time and if you find something that's more than another retailer, you'll find it's not much more and that you're happy to pay the extra .50 cents to support this locally owned franchise with the excellent, helpful and knowledgeable customer service. There's not many hardware stores out there like this anymore so be sure to keep supporting this place and give them your business!
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July 2023 by Energy Weapon
Always have loved true value and will support this franchise above all the other competitors!! Customer service is excellent!
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July 2023 by Sonja Jose
Great store for all your hardware needs. Gift shop is awesome
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June 2023 by Kandi G.
Great service from Braxton today. The rainbow room was really cute. Very friendly and helpful staff
