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December 2023 by Donald S.
Stoped in randomly to have some paper work notarized. I am from out of state and knew no one in the area. A young woman named Joanna was so helpfull. She notarized my paperwork and was extremely professional. I expected to pay for tis service and they did it for free! Great customer service!!
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April 2023 by Ronald F.
Sometimes you need to go into the bank and talk to a real person. Don't try that here, You will stand in line forever and they will close teller windows as you wait.
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August 2022 by Christine A.
My husband and I own two business'. One in California and one in Kingman AZ. We opened accounts with US Bank in California in 2014 when we became incorporated. On July 15, 2022, I received a letter for each account stating due to "Terms and Conditions" documents I signed, US Bank is closing all our deposit accounts on July 29, 2022. I made several phone calls to all the numbers I had for US Bank. Everyone I talked to told me that the information as to why my accounts were being closed was "unavailable". This is unprofessional and unacceptable. The work involved in changing one business bank for one business is outrageous work. We have tow business'. I an dumbfounded that I cannot find out why they did this. The information is unavailable. I even called US Bank Corporate; same thing. I am so disappointed.
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March 2021 by J Z.
We moved here several years ago and we were satisficed with the US bank here in Kingman but recently they have decided to take the senior account away and start charging us for our checks and higher prices for everything . We have several account with them so that is a real slap in the face for us. We are now thinking about relocating our bank accounts to another bank that appreciates us as customers . We also do not like the fact that they do not wear masks to protect their customers. they said it bothers them to wear a mask . Duh ! How Sad ! We called their main bank # and complained and they left us on hold so long that we hung up. They do not care about their customers health at all . We will be taking our money else were .
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January 2021 by Shep K.
Really disappointed with the lack of service and attention to detail. Moved here from another state and wanted to close my regional account from out of state to a local business. I've had a US Bank CC for several years. Got it from a promotion through the Smith's grocery chain, that gives deeply discounted gasoline for purchase points at the supermarket. Usually a new account can be opened in less than 20 minutes, not here. The Kingman office lacks quality customer service. My career was in public transportation and the customer is king in that business. No passengers no paycheck as one of my old mentors told me in the 1980s. I close the account as I just had no confidence in this institution.
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November 2020 by colter hansen (Lex the Bacon)
Can't even pull money out ?☺️
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April 2020 by Big 7.
Convenient location. Every time I've been here the service is good. I like that they're easy to deal with and there's a good parking lot. I wish they had more ATMs and complementary coffee but whatever...
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April 2020 by War V.
The bank manager from the bullhead US bank went back to her old bank. Very unfriendly. Glad she is gone. She was covering till they found a new bank manager for this location. Met the new bank manager very professional.
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July 2019 by Justine L.
Super rude. I had $20 that I needed to trade in for quarter rolls. When I walked in an employee unenthusiastically greeted me. I asked if I could trade my cash for quarters and she said well do you bank with us? When I said I don't she told me she couldn't help me then. She was very rude and had a bad tone. I went down to Chase and they happily greeted me and traded my cash for me without even asking if I had an account.
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May 2019 by Robert G.
My bad review of Nat. Bank of Az somehow got posted on USBank. USBank is a GREAT bank. The employees are curteous and prompt and quite helpful. The App is great, the notifications and web tools the best. I wish I had switched years ago !!
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May 2019 by Grady M.
On 5-2-2019 I worked as a guard that day and I must say working in a bank was quite an experience in which I enjoyed...I was greeted by the bank manager Angela super nice very smart and I felt at ease...All the ladies I met there to include Paris Geena and hadie are all very lovely ladies and was treated with respect as I also showed respect while doing my job as a guard and 100% keeping watch over my employers and the bank.Thank you US Bank.
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November 2018 by Scott T.
I sometimes use this bank for payments. I have always been greeted with a smile and prompt service. all these negative yelp reviews are probably old grumpy retiree's ...Calm down folks, the world doesn't owe you anything. Paris Schumann IS SMOKING HOT !!
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August 2018 by John R.
Paris Schumann and Angela Jones, are super disrespectful and very poor at doing their jobs. I came in here to set up a merchant account, they told me to bring in articles of incorporation, and and ein number. I came back after I obtain that I was told By Angela that she is confused, and was giving me a really dirty look and some sort of disrespectful Behavior I have no idea why, when I asked how I can help her with her confusion her co worker Paris came over and said she has never seen an articles of incorporation like the one I printed from the az corporations web site. I asked her what she needs and she said she is uncomfortable with setting me up with and account, I asked her what she needs and she said she doesn't need to explain what I need, I asked what Inness and he said I'm not allowed to open up a bank account at their branch and I asked what does that mean, she said she is allowed to do that and I asked for her supervisor and she said she is, I said who is her boss, and she said she doesn't need to give me that and that I have to leave, I went across the st and opened up an account with an actual repspectful person who did it with in 10 minutes and didn't discriminate or mistreat me, infact the other bank I went to was super nice and helpful unlike us back who told me I'm not even allowed to come in to do my regular banking with the account I currently had set up, and when I asked if I could Paris wa alike umm , thought about it for like 10 seconds and then said no, when I asked why she said she doesn't have to explain that to me and I left horrified.
