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January 2024 by Heather Ocampo
Service tech (Howie) had GREAT costumer service! He took the time to offer me a service plan costing me little money today and 4 oil changes in the future! I want to thank him for taking the time to explain these offers and making it fast and easy to pay.
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January 2024 by Lee Gorman
Due to the high demand for service I had to wait for my vehicle to be serviced,even though I had an appointment. Although, they did give me the option to stayin their lounge (which was nice and did have refreshments) or transport mehome and pick me when the service was completed. The service advisor wasvery knowledgeable and professional and I had pleasant stay, although unplanned.
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January 2024 by Chere Mangabat
Friendly service. I had a coupon off of any service, and I went in for an oil change. They only took the percentage off of labor, which was not disclosed, then they charged me a 3% card fee, which was more that the coupon discount, and this was also not disclosed. They also checked everything and said it was fine, but then stated I needed to pay $900 for things that needed done immediately, even though issues like the spark plugs would have caused an error code. Doesn’t seem trustworthy to me. Also, no mention of the open recall on my car.
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January 2024 by Stephen Butler
The most important investment you can make in a company, are the employees that you choose to represent you ..Jennifer C. Was a very wise choice..Totally professional, wonderful personality, a personality that brings me back to your dealership knowing I will get the best service and care in the country..2600 miles to get here , and treated like a neighbor ..Thank you !!Stephen E. Butler
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January 2024 by Doug Thomas
A seamless visit and purchase today from start to finish! David, Sarah, Keith, Shannon were all very straightforward explaining everything I asked about and now I'm enjoying a much needed New Car ❤️!!!I will definitely be recommending Anderson Toyota to everyone I know!!!
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December 2023 by Goingtomycave
The Service Team has always treated me with kindness and keep me well informed of what is going on with my car whenever I need them. They have taken the time to build a trust with me, which puts me at ease when I arrive. And it is always a bonus when they have the time to give my car a wash even when I don't ask. Thank you Service Team every one of you is appreciated by me.
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December 2023 by Martin Rosenberger
From my experience, this is an amazing Toyota dealership. Very clean, crisp and efficient "team" pit-crew style approach right from the start during check-in. Love the video of mechanic's inspection and initial walk-around. Every staff member I encountered was very professional, welcoming and eager to help. Highly recommend!
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December 2023 by Lorie Axtell
We came in on Monday for an oil change and spent 3 hours in the waiting room. We came back again on Thursday we arrived at 7:15 we were the second in line for service but it took another 3 hours we didn't get out till 10:30. The second time we purchased four tires. With balancing and alignment it should not have taken that long. When we went to pay for it Josh asked if it was debit or credit. We had handed him a credit card so I replied credit not knowing that I was going to be charged for using a credit card. He could have let us know there was going to be a $30 fee we would have definitely given him a debit card. After waiting at a dealership for 6 hours in one week we have vowed never to return. Beyond that he was a little too fake in his friendship calling me beautiful on the phone when I said we would go ahead and purchase the tires. It was too much and felt fake and uncomfortable.
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December 2023 by Derek Lukosus
This was hands down the best vehicle buying experience of my whole life! I had the pleasure of mostly working with Jay who is just a wonderful person. Every single person I got to interact with were just awesome from start to finish. They pushed my vehicle to get it done and ready for me and even delivered it nearly 4 hours complimentary for me because of my work schedule. Then even stuck around a couple more hours to help with a factory defect issue on a tire which they happily got me serviced instantly. (Again they were 4 hours from their dealership and still were happy to help) My favorite part about Anderson was the fact these were very customer oriented people and extremely genuine too which is a rare quality these days. Service with them will be top notch there's no doubt. Thank you Anderson Toyota!!
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November 2023 by Carl G
Moved here from VA and found this gem in Lake Havasu. The sales team and manager are awesome. They talk about being there to service the customers and they haven’t disappointed. Looking forward to visiting for vehicle services!Already recommended to co-workers that also moved from out of state.
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November 2023 by Ashley Gory
Went to sell my car to them and was promised 1 offer but when I arrived with the vehicle, I was offered an extremely lower offer than what I was promised. So I declined the offer and left. I get a call 2 days later, saying they need me to sign paperwork as they had already put the car into their name! How they were able to put my car into their name without me signing anything the day I was there, is beyond me! I will NEVER recommend anyone to this place and will NEVER step foot on their property again!
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November 2023 by Lori Spellman
The salesman was very friendly, helpful, respectful and knowledgeable about my new Toyota 4 runner. Actually every employee I encountered, the general manager, parts person and cashiers were very friendly and helpful. There is a positive atmosphere. My experience has been extremely easy and I highly recommend Anderson Toyota.
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November 2023 by John Slaughter
I had Jasmine as a sales person I feel I really lucked out as she very personable and was able to answer all my questions.I actually stopped to look at your vehicles and had thought I would check other dealerships before making a final decision. Jasmine picked the perfect vehicle and colt for me with just minimal questions. So far I’m very pleased.Thank You
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October 2023 by Grant Moore
First of all, everyone at this dealership is very nice and polite. The length of time for service however is flat out ridiculous. We were in there for tire rotation and fluid check. It took over two hours to complete! That should be no more than a 20 minute job. It is obviously a management problem. They are having their employees overbook appointments. What is the point of having an appointment! Unless they get their act together we will probably never buy another car from this dealership!
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October 2023 by laura murphy
Jose was recommended to me after purchasing my Venza. I’m grateful for that recommendation. Jose is efficient, and responsive and personable. He answers all my questions and informs me of the progress. He’s also been able to be accommodating to my time and/or situational changes and I find that rare and welcoming. I look forward to a long association with Anderson Toyota and Jose Chavez.