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November 2023 by Jordyn Troffer
Amazing experience! My oil change was super quick and my car is running better☺️Service: Oil change
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November 2023 by Ilene Manson
Very helpful they work hard to get everyone done in timely manner great service I don't take my car anywhere else
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October 2023 by Wendy Alexander
Brake Masters definitely went the extra mile for us we broke down right when we got to town and management guys there were so nice and awesome. They had us up and running by end of next business day! We are a business and this was a work truck so they saved us lots of money that would have been lost!! So thank you Brake Masters for everything your shop is the best. Wendy Alexander from the Butchers Choice of Nevada!!!Services: Transmission repair
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October 2023 by Brandy m. Bazzy
I received the best customer service I think I've had in many years from the manager at this store he's very patient takes his time to explain things showed me the part that was damaged and the way that the part actually works I appreciate the timely manner my vehicle was done in the customer service said that the manager there displays is phenomenal. Thank you so much for helping me today with my car this business is a wonderful businessServices: Exhaust
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September 2023 by James O'Leary
Made an appointment, and had to go looking for someone to help me. Then followed the troll back to the office, where he greeted the large chested woman who just walked in, and proceeded to help her, and ignored me.
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August 2023 by Ryan P
Had a carrier bearing go out on a Saturday. Talked with Stephen, he got me in within an hour and got it fixed within 2. Great guys, happy with the work.
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August 2023 by Harry Henning
Routine service was needed on my Explorer.When I arrived, got right in. They completed the work quickly...ThanksService: Auto maintenance
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July 2023 by Billy J.
Service representatives were very helpful! Thought I had a bad wheel bearing, when they put the vehicle on the lift it was another issue and they notified me of the very minor problem and took care of it! Great team here at this location!
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July 2023 by M W
We would like to see the staff at the Lake Havasu City location honor the appointment times.That said, they are one of the fastest and most efficient places in town to get your brakes done or an oil change.
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July 2023 by Mike T.
Fast friendly service. Got in and out for an oil change. Also got a FREE brake inspection. Didn't need brakes yet but told me I will soon. Best of all they didn't leave any dirty or oily finger prints anywhere on my vehicle. Highly recommend if you want fast friendly and honest service. Will be back again soon!! Thanks Brake Masters!!!
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June 2023 by Jason Anderson
Came in for only a quick break job but they didn't take much time in identifying other issues I had. They had no issues showing me what was going on and I could see that they were correct in their assessment of my vehicle. I will go back and recommend for others too.Service: Brakes
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May 2023 by Katie U.
Brought in a 2001 Ford Escape for a power steering noise. We thought it needed a power steering pump, but we are not professionals to diagnose. They are supposed to be! They suggested replacement and we agreed. We paid and picked up after hours due to work schedules (huge mistake!). Upon pick up, the car was still making the same loud noise in the steering AND within a mile of driving, the car overheated and lost all engine coolant. Never once has the car overheated before. We take it back in the morning, and now miraculously it needs a new radiator! Coincidence that the radiator housing is now cracked & located by power steering pump they just replaced?! No! They cracked it by mistake and made no attempt to make it right. Someone knows they put pressure on the housing and it cracked, said nothing and let us drive it home like that! They never fessed up to anything and were not kind or apologetic. We had them replace the radiator due to the fact that the car was already towed back there and they never even offered a discount or apologies. They accepted zero responsibility. To top it off, the power steering noise ended up being a dry rubber boot that my husband lubed up with lithium grease and the noise disappeared instantly. So a total waste to have spent the money on a power steering pump! In addition, the price of their brakes and pads for the front was double what we had done at another shop in town.Customer service is a huge zero, professionalism a huge zero, accountability a huge zero and they are price gouging the heck out of their customers. NEVER will we return again!!
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May 2023 by David Truby
Great service and wonderful people. I had an air-conditioning fixed for my girl and after they had it a week they said come pick it up. Once home there was a leak and was not working at all. I went back and they fixed it for no charge! I will be back
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April 2023 by Lizzy Blue
They were nice and really helped me this is my first car and I know nothing about vehicles they explained all my oils and explained how often I should get checked and overall great experience for a great priceService: Oil change
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April 2023 by Stephanie Moore
Very accommodating owner. Our air conditioner had a leak and they fixed that, but said the almost new (put in elsewhere) compressor was giving trouble signs . So since he couldn't guarantee the whole problem was fixed, he didn't charge us now, in case we had to come back in to get the compressor replaced. Very reasonable solution when he could have charged us for the work done, then again if the compressor failed.
