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August 2023 by Trista Lindsay
GO AUSTIN!! Austin delivers to Mockingbird Dr & he's a 10 star employee. Very polite, kind, I really like him. Thank u soooo much to u Austin I appreciate u & ur work. Great ? work
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December 2022 by TigerseyeTom
I missed the delivery of a package, and the door tags left on my front door dont register anything. The driver didnt scan them into their system. When I tried to look up/call the distribution warehouse on the northside of town, all numbers I found and called led me to the same automated system that wouldnt let me speak to a human, no matter how hard I tried or how many times I called!! It eventually hung up on me... Every. Single. Time. And thats 5 different numbers I found and called.I saw and stopped a FedEx driver one day and had a glimmer of hope until he informed me that "it must have been FedEx ground, and thats not me". Ohh of course it isnt you...These days I also commute by bicycle and live downtown, and its cold here right now... so a bike trip to the warehouse in person before work just isnt even pleasant, likely, or happening at all. And besides I did pay to have it delivered. So needless to say--- Im pretty sure Im just not gonna be getting my package at all by this point. Its probably been returned to sender by now, weeks after it was supposed to arrive.
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November 2022 by Thomas M.
The driver doesn't even try and put your items where they might not get ran over when you arrive home. Happened to me multiple times! If you hate your job quit dude!
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April 2022 by Randy Wiese
FedEx delivery time is very predictable in my area of condos, apts & many original city center businesses.I was waiting by my vehicle before going to work in order to receive my delivery & keep it from active local "porch pirates".The FedEx driver arrived mid-morning at normal time, went into his van, but then was going to leave, saying mine beneath some others. When I protested this, stating I had been awaiting his delivery & needed my pkg he said he'd be back in just 10 minutes. He lied!!After 1 hour of waiting I called FedEx cust svc. With apologies, she assured he would deliver it back to me within 1 hour. She lied!!2 hours later (after a co-worker had called concerned about my well-being) I called cust svc again asking for a superior. She assured me she would get this matter to her superiors to get this remedied immediately.1 hour later a FedEx young man did call me. I explained again and said I wanted no excuses for the laziness of the driver and I was missing work believing their FedEx lies. I simply wanted my package immediately so I could go to work. He apologized profusely & promised he COULD be trusted and WOULD locate the driver and have him deliver it to me immediately. Another FedEx BAD. He also lied!!!After 8 calls to FedEx they blocked me with a recording saying they were aware of my issue and would take care of it.At 4:30 p.m. the driver casually returned and put my box into my waiting vehicle as I told him about having to miss hours of work and that he should be fired. He acted surprised & replied "Why?" I told him "fired for lying to me & saying 10 minutes as well as for laziness & actions in arriving with my pkg but then leaving with it". I also said I had called FedEx 8 times. He acted as though he knew nothing, mumbled a very insincere sounding "sorry" & left.I have waited a week for FedEx management to extend any kind of fitting apology etc. & have heard nothing.I hence decided to make public their failings.FedEx users beware!I hope none of you ever have any need for their shameful lying customer service staff or encounter a driver this lazy.Thank you, R WieseLake Havasu City, AZ 86403
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April 2022 by Richard O.
To the Lake Havasu City office, you must have a new driver. The driver pulls into my paver driveway! UPS doesn't do it the Post Office doesn't do it. FedEx never did it until now. They always parked on the street and walked up the driveway. Tell your new driver please don't do it anymore.
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February 2022 by Buildabetter Mousetrap
Horrible service, lost package, took number out of system and denied ever having it. Don't use FedEx!!!
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May 2021 by Catherine Lane
Awesome. Sat afternoon and the lady was very helpful. Thank you ground for your help in Lake Havasu City.Unlike the FedEx 1-800 number in the Philippines which wanted information that they didn't need and refused to give me a USA rep. FedEx you need to change this.
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June 2020 by Alexi L.
Trying to contact someone at the FedEx depo in LHC is frustrating AF and nearly impossible. One of their delivery drivers left a package on my porch -- despite the facts that it's not addressed to me and that my address isn't even the correct address!! I tried to find a phone number for the person that the package is intended for, but phone books & Google turn up nothing. I have been trying to get through to FedEx for an hour now but I've been on hold since the call was picked up. FFS, add a local number so those of us who are honest and who try to do the right thing don't have to waste our time listening to the crappy "hold music" and the repetitive lie "All FedEx representatives are still assisting other customers, please stay on the line -- your call will be answered shortly".
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April 2020 by larry olszewski
Justin at lake havazu was fantastic with the way he helped me and my problem. I would hire him in a second. Thanks again Justin
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April 2020 by pm Stff
Box specifically states on all sides wi bright orange arrows “ CAUTION! DANGEROUS! This carton must follow the “UP” Arrow to be placed flat anywhere! Yes the explanation marks are also on the box. Box delivered upside down. Watched him take it out of truck on dolly sideways leave it upside down at my door! Really?
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April 2020 by Stewart Smith
These Fed Ex drivers are always so courteous, when delivering my orders from Chewy, the driver always puts my heavy loads of dog food in the breezeway which makes my life easier and keeps it dry and safe. Good job guys.
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March 2020 by vince goodrow
All the gang there are wonderful
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January 2020 by Spirit Baker
I had to pick up a package a couple of times. The employees are always fabulous even during the busy holiday season.
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January 2020 by Tim B.
The FedEx employees here are Always friendly and extremely helpful....Keep up the good work!..pizza and beer is on me!
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December 2019 by Bill Losinger
FedX is the worst said they delivered a package this morning no package came called FedX no local number was told it was. Delivered when I told them I've been home all morning they said driver was here at 9:15 am hence I have a huge German Shepherd of someone came on our porch we would. Know you should probably drug test your driver's if they can't read a address correct
