“After a horrible experience in purchasing a bedframe and a mattress online for our special needs Son, the bed came the wrong size. In trying to return it, they wanted me to take the mattress to UPS and they want to charge me for shipping it back. I was horrified we’ll take care of that later. My husband sent me to mattress firm in Lake Havasu City because he found a mattress that would be good for our son.
In the store in Lake Havasu City, I met Charles Bledsoe. He greeted me at the door, welcomed me into the store. It was so kind and pleasant and I listen he listened while II told him my horrible rant. He gets 100 points for that. He Asked me where I lived and I said the house that needed. The mattress was in Williams Arizona. He said we can deliver the mattress there. I was so excited!
I showed him the mattress ad that we had found online and I told him I wanted a full XL mattress for my son for the bedframe That I had already purchased and put together.
We talked about options whether or not a queen would be better vs full xl. We looked at them. We looked at In compared the sizes. We have evaluated all that together and had conversations About the size of the room and the purpose of the bed Ultimately decided on staying with the full XL mattress
We then proceeded to check out pillow top mattresses that were close to equivalent, the next step up and the next step down. Charles pulled out dropped down mattresses to try. I laid down on all of these different beds and I most certainly liked the most expensive one the best I have Haha But I had to keep in mind that this was just a weekend, house or holiday gathering home not the one we live in I decided that we would go with the one that was the ad.
Charles then proceeded to finalize the sale and gave me my delivery date.
Was very professional, he is very knowledgeable, he happily answered all of my questions, and made me feel really comfortable that I was buying the correct mattress for Johnny I will have to say that Charles is a great asset to your business. It was a pleasure and I will recommend your store. Thank you so much and thank you Charles Bledsoe. In the Lake Havasu City store ♥
Ellen Campbell”
“I needed a new lounge chair that supported my back and legs more. My son took me shopping at Michael Alan, and Sarah helped me find the perfect one. She was great and helped me pick out a fabric and color. Thank you, Sarah. Shopping can be a pain, but you made it fun.”
“We purchased a king size Madrid Pillow top mattress in the beginning of 2021. We loved it, however we had some issues recently. We were told it was likely because of a few different than normal material suppliers had been used during the 2020 closures. NO PROBLEM! No delay, they ordered up a replacement mattress and as soon as it was ready and in town they brought it out, took away the old one and placed the new one!!! We would 100% recommend buying a new mattress here!”
“We love this place, we have purchased 2 mattress sets and a beautiful dinette, now it's time to go back and get a large living room set...will only buy from here, love the family experience....”
“Went in to by a recliner and was meet by a nice lady who showed me the chairs. No sales pressure, in and out in 15 minutes. Delivery was the same day by 2 young fellows who knew what they were doing and set it up in a flash.”
“What a great store!! The staff was super knowledgeable and the service was excellent! They had exactly what we needed and there price was lower then the other places. We will definitely be back for the rest of the house. Thanks!!”
“Our new leather sofa from Ashley furniture was delivered today. It only took one week from order to delivery. The two young men who delivered the sofa were professional and very nice. They were prompt and neat in their delivery. Our Salesperson, David B was great. He helped with our selection of the best sofa for us and answered all our questions. We definitely recommend Ashley furniture and will purchase from them again. We will ask for David but found everyone in the store to be nice and helpful.”
“I’m very happy with the quick service from Mill’s Brothers! I was able to handle my purchase over the phone and they delivered my box spring mattress within an hour!”