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January 2024 by Dixies Jewel
I just have to say we recieved the most amazing service tonight from Jesse. We couldnt port our phones over and he sat for almost 3hrs and helped us and worked on it until it was done. All while helping other customers and doing inventory. It was a really frustrating issue and he never once made us feel like a burdem or like he didnt want to gelp us. Thank you Jesse fir going above and beyond to help us.
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December 2023 by Jane Richardson
Jesse provided excellent customer service to me when I made my purchase. Being from the old school, I find it intimidating at times when I need to ask extra questions. I bought a phone from the same place 4 years ago and the service tech had no patience with me. I contemplated whether I wanted to go back there. People need to know that we older folks want to learn this stuff. We didn’t grow up with all this technology. Jesse made me very comfortable. He took the time to explain a lot of stuff to me and I appreciated it.So, kuddos to Jesse!!Very nice young man!!
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December 2023 by Mike Towe
To the owner. You just showed me you’re not involved in your business, you didn’t read my review and then commented thanks for the good review? Ic you would have read my review you would have seen issues. SMDH. You have a guy lying to customers and just condoned it! What’s wrong with you? I think lying to customers is a huge red flag. I will forever bad mouth your stores, when you buy things you want to be lied to?? I await your response.
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December 2023 by Michael Cushman
We are from out of town and while my wife was taking Christmas photos, she must have closed her phone without getting out of the photo mode. When she reopened her phone it started directing her actions by a voice mode. She could not redirect it and could not find anything in the settings. The next day we went into the nearest phone store, this location, an even though we were not their customer the young man that greated us took over. Within minutes he found out that the phone somehow got into a speaking mode for a blind person; funny !! He disabled that mode and would not even charge us for his service. If you are a resident in this city, this is where you want to do business ; very kind and professional !! Thank you to the young man at this Verizon store.
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December 2023 by Destinee Blue
Very happy with my Customer Service as a new member. Liam from Lake Havasu City did a great job helping me!
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December 2023 by Denise Kimpe
Gave me wrong information, had me buy a new charger. Did not solve the problem. Had to go to a 3rd store to get a new tablet. Thinking of changing companies .. very rude service.
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November 2023 by Bruce Sheetz
I arrived when they opened, and was soon greeted by Frank. I explained that my phone had gotten wet, and wasn't working. He explained the various options, and within the hour, I had a new phone (with all of my photos, apps, etc. from the old phone, a free Pixel watch, and some upgrades to my service for right around $300.00. Frank was very professional and patient with me during the setup process. This was my second great experience at this store in the past couple of years.
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November 2023 by Denise Leclercq
Jesse was very knowledgeable and extremely patient would definitely recommend him to anyone needing assistance with there cell phone or service
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October 2023 by Tamara Nelson
Ginna was wonderful. Had to buy new phone and it was messed up. She took the time and was extremely nice knowledgeable and we were her last customer. Thank you Ginna.
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September 2023 by Rebecca Dewey
Felipe was super helpful, friendly and informative! He helped me switch everything from my old phone to my new phone and helped with my screen and camera lense protectors! Overall, a great experience. And I went at the perfect time to where I didn’t have to wait.
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September 2023 by Andrew Dubick
Liam fixed a problem that no one has been able to solve. He stayed until he had the problem resolved. Very impressive.
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September 2023 by Toni Berger
Frank was very knowledgeable, we should have paid better attention , husband needs help tomorrow. Sure he didn't hear or do something right. Thanx Frank !
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August 2023 by Bruce Johnson
I experienced several issues when receiving a free upgrade in April. Following my visit, the store manager contacted me and authorized a refund as was appropriate. His actions were professional and appreciated. Thank you!
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August 2023 by Herb Macey
My sales representative was a young man name, Frank very knowledgeable. Very patient with this 75 year old came away, knowing how to operate my phone and update things that I needed to.
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August 2023 by Deborah Hallett Borg
Andrew was super knowledgeable, listening to our needs. We never felt rushed and left with new phones that we love.
