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March 2024 by Juan Velez
The worst mobile experience EVER!!! When is the app not under maintenance?? STAY AWAY FROM THIS BANK!!
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March 2024 by Tiana Pinon
The online banking is great. But if you ever have to go into a bank, I hope you block out half your day. The wait time to get help is outrageous!
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February 2024 by Ivette Gaytan
Please do not Use this Bank for personal or business they charge your account extra fees and when brought up they have no answer the manager is no help what’s so ever . PNC is one of the worst banks to bank with stay away or you will regret it.
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August 2023 by c oursland
Best bank and branch in the West Valley, and all the Valley
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July 2023 by Ed Cervantes
Great staff and manager, have business and personal accounts always take care of banking needs and new program/products available!!!
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May 2023 by Ana Valenzuela
Quick and easy Customer Service..Sally was Fantastic ?
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December 2022 by wendy page
I got the 'bait and switch from the local teller at the Litchfield location. I was promised the $400 promo, and I met the terms, only to find out that he didn't give me correct information. Total waste of time.
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October 2022 by Ruth Jimenez
Worst customer service. I called the branch twice and each time I was on hold for over 30 minutes, so I decided to schedule a phone call appointment two separate times, one with Christian Orlsland and the other with Brian Rodriguez, and either of them called me. I will be changing banks.
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September 2022 by Southside Savy
An experience I wouldn't wish on anyone. I needed a loan document and it took me literally 7 phone calls and 2 branch visits before I got it. No Bueno.
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April 2022 by Israel R
Zira, Juanita, Donovan and JC are the best, they are helpful and have a great attitude!!! Thanks Zira, Juanita, Donovan and JC
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February 2022 by J stangle
Tried to open an account over the phone they advised me to go into a branch. Went into a branch and they told me no one was there to help me open an account. Been banking with BBVA for 20 years. I guess the PNC take over signals my time to switch.
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January 2022 by Alexandria Christine Partida
I've spent 59 hours on the phone trying to get ahold of an agent because the branch couldn't do anything to unlock my account - how the heck am I going to be able to pay my car loan!!? Their customer service line kicks you off after 1 hour of holding, they don't have a secured messaging service - yet they recommend contacting them over Twitter? How is that even safe?
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December 2021 by Nelson Mar
Locked out of own account for one month, went to the physical branch and spent an hour with branch manager to access my accounts and today I get a new phone call from another department saying that I have to go through another round of verifications and that my hour spent was a waste of time. This has been a nightmare from start to now
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October 2021 by Carolina Perez
Not the best customer service.
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October 2021 by ioannis onee
Save yourself time and don’t go with BBVA or PNC. Both are unreliable. They lock my account multiple times for nothing, to contact support good luck you’ll never hear from them- walk in? Nah they still won’t help. Go with chase banking.
