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November 2023 by Travis Poyner
Second time here. First time A lot of things over looked. This time carpet was barely vacuumed leaving dirt and lint behind. Poor rushed job done lazily. Employees seem more interested in socializing with each other. Place sucks. Drive through a sprinkler for free.
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October 2023 by Valeria Munguia
I went initially for an oil change, was convinced to do the car wash also, and I chose the best wash that they offer. All staff was super nice except for the carwash service attendants. The only good thing about the wash was that the outside of my car was clean. The interior only was added smell and maybe wiped down. All my small pieces of trash weren't disposed of and my car wasn't even attempted to be vacuumed. I had to drive to the cobble stone self service location on camelback and Dysart to blast the water out of my windows, toss out my straw wrappers vacuum my entire interior and finish it all myself Not worth it for the wash, but I would recommend to get the car it's oil change or filters done.
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October 2023 by David Rodriquez
Bought my mother a full detail in and out on her car. Was done adequate at best. Spent 377.00 and they broke her windshield wiper. When she called to enquire why this was not brought to her attention they actually had the nerve to ask how does she know they broke it. Don't waste your money at this location. Their skills and professionalism are definitely not worth what they charge. Horrible customer service! I will definitely be filing a complaint with the Better Business Bureau.
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October 2023 by jen priddy
Detail guys did a fantastic job getting a TON of dog hair (think 3 large dogs) out of my 4runner. They hustled and got the job done in less than 2 hours too! Great deal with the 50% off special for members.
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October 2023 by Lorenzo Chavez
We brought in a brand new 2023 vehicle in for the first wash because we didn't want to bring it to superstar car wash guys on Dysart the guy who works the full service was very pushey and impatient. They left dirt and waterspots everywhere windows body and sunroof, and rims , 40$ for blow and go service # if you want it done rite wash it yourself. If you think about it the 75% of the guys working there hate themselves and there jobs .IF YOU CANT DO YOUR JOB RITE BE A LOSER SOMEWHERE ELSE AND LET SOMEONE WHO TAKES PRIDE IN THERE WORK COME TO WORK AT COBBLESTONE #GO HOME ALL WHITE TRASH FULL SERVICE GUYS
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October 2023 by Marvin W.
My wife went there a few weeks ago and asked to have the car washed. It wasn't more than a week when I was last there. Upon arriving at this location, they were extremely generous in their attitude towards me and all of that.After I got there this worker smiled and then came back to the car to tell me that the card on file was no longer any good and so I obviously had to put in a new card which I did gladly. When I went there she wasn't given the same service as they gave me. When I finally found out what happened to her I was livid. My Wife told me that when she pulled up to get the service that was required, they looked up the account supposedly, and then told her that the card on file wasn't any good and that she would have to pay another way. As soon as she told me this and also added that they put s
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September 2023 by Karissa A.
I've been to several cobblestones and this was the worst by far. We paid for interior conditioning, which we were already up sold on, and got the car back and it looked like a they spent 2 min on it. They didn't wipe down the seats at all, they're covered in spots from whatever they sprayed. The center console wasn't touched. There's still dirt everywhere. I'm not sure what i paid for. Maybe that can be clarified...Only thing they did well was clean the outside and buff out some scuffs. I appreciate the guy that was working on that but whoever did the interior might need to be retrained. I highly doubt any of the employees would be satisfied if they got their car back in the state i did. To top it all off, the employee i spoke with said i should've paid for the higher cleaning option. Aannnddddd... he was the one that up sold us.... LOL. Awesome customer service guys!
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September 2023 by Juan Lopez
This Cobblestone is hands down the best car wash in arizona!!! Every time I come here it is amazing customer service and they address all my wash issues if they arise....they always smile!!! And I wash my brand new truck here!! Love it here!!
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September 2023 by Veronica L
Was not happy with this location. They charge double for a hand wash as other locations. $150 to hand wash my car. The surprise location charges $69 to hand wash. Don’t come here if you are looking to get your car hand washed. I think all locations should have the same cost for services.
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September 2023 by Janet B.
Got my husband a full service wash for his birthday (truck) paid $26 and they did a half assed job. It wasn't even busy, only 2 cars. The wash itself seemed to miss a lot not to mention missed wiping numerous areas. Didn't seem to clean (or wipe) the interior windows or the wheels and missed the majority of the driver's side.By the time I left, there were several cars so I just ended up going to the vacuums and cleaning it up myself. Won't return, I'll do it myself next time.
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August 2023 by Tricia Foster
Beware of car wash scam! Paid $100 for booklet of 7 car washes (approx $30 per wash) and when I gave the employee my last of the seven ticket stub, they wouldn’t accept it. The manager even refused. I explained to both what I paid and what I was given for the price I paid and they still refused it.
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July 2023 by Jeanette A.
Brittany, the cashier, at Cobblestone Auto Spa was incompetent and incredibly rude as well! She tried to charge me $21 when I had a prepaid coupon for a Supreme Wash. When I tried to talk to her regarding why her reasoning was wrong, she rolled her eyes at me and said she'd talk with management. Management came out and agreed with me - fixing the problem. She however continued to scowl at me as & roll her eyes as if what had I requested was wrong. She obviously couldn't figure out how to void the first transaction to process a second transaction in line with my prepaid Supreme Wash ticket - that my husband previously paid for. I have 2 more prepaid coupons to use at this place. After that, I won't return. Manager was there and didn't say a thing to the rude clerk, even after I pointed out her abysmal attitude toward me. He just said he'd talk to her, but honestly looked like he wasn't going to. I'll take my weekly car wash needs elsewhere.
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July 2023 by Lora Rooks
I was grateful for the quick and friendly service from cashiers Shel and Edgar--when I had a mishap at the fuel pump with my Honda. Crisis averted by Manager Kyle, who has more upper body strength than me ?Will continue to be a repeat customer for fuel, convenience, and auto spa. Thanks to the staff!Services: Polishing
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June 2023 by Jeff Anhorn
I have an older 2006 truck that I just wanted to clean up and get the dirt off. I did their full service wash. They washed waxed and polished the outside and vacuumed and cleaned the inside. When that truck came around the corner,I couldn't recognize it. It looked like it just came from the dealer. Thank you for the great service and experience. I couldn't have done any better and the price is good toServices: Polishing
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June 2023 by Wendie Wetzell
Went to Cobblestone at Litchfield and Indian School today to get a car wash and Chandler and Zach were awesome!! Chandler explained a deal that they were having so I went for it! I buy 4 full synthetic oil changes and get 2 free! AND 20% of maintenance. I can use it on any car and they don’t expire. Just saved over 200 bucks! Love it!! Both Chandler and Zach were so nice and very thorough, walked me through everything. I’ll definitely be back!! Thanks guys, for putting money right back in my pocket!
