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March 2024 by Honest Person
I would give this 5 stars but the fact that all the energy has left the building is heartbreaking. I just found out a manager who lights the store up VERN has been moved ? Vern has outstanding customer service and boosts the morale of his team. Now it’s sad and empty.Hopefully we’ll get some positive managers in this place.
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March 2024 by Michael Marshall
Ive been doing grocery pick ups from here for months and have never had a negative experience. The employees have been great and friendly. No items have ever been missed from my orders. No complaints.
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March 2024 by Tatiana Sampler
I was attempting to place a sandwich platter order for my daughter's baby shower and was met with a hostile attitude being told I needed to place the order now because they are understaffed and may not be able to fulfill it. Once I decided on a platter and was ready to order I was told that they would not give only croissants per the manager, even though this is an option when ordering online. I spoke to 2 employees and the assistant manager who all refused to fulfill my order based on guidance from the manager. I had to go to a different store location that is less convenient for pick up in order to get what I needed and was told that is not a policy and they always honor what is online. I will not be shopping at this location anymore.
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March 2024 by Pete Partida
If you have a 9 to 5 job, you won't be able to buy items from the deli area. The hours get less and less by the day.
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February 2024 by Gary Diaz
Perfect!
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February 2024 by Cheryl
Nice wide aisles!
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February 2024 by Cherry G
Customer service needs improvement. It seems there is no one to help because they are all busy working on pick-up orders. Went on several different occasions. 2 of the visits i walked through the whole store to find someone to help. I walked all the way to the front of store the lady called for an associate to go to that part of store where i needed help 1 occasion there were 6 employees in front of pick up area behind doors and 5 in back of store all of them were within 2 minutes of walking to area i needed help in. I stood there for 5 minutes, and no one showed up, so i had to climb the shelves to grab my item both times.One visit i asked where yogurt was the employees' response was well it should be in the refrigerated section and walked away. Thank you mr obvious but i still couldn't find it. This was my 2nd time, actually grocery shopping in this store. I asked a customer, and they told me where it was the shopper was more helpful than most employees there. Another time i asked a question, they said they couldn't help and they were working on pick up orders and walked away. These issues have not been within these last few weeks. This has been maybe over 2 years.I will say i used to drive 20 minutes just to pick up items from the Deli these last 3 superbowls. The deli has always been great and knowledgeable.
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February 2024 by Dan White
Good selection, clean store. Beware on Pickup items that are scheduled a day or two later, especially if you allow substitutes. The coupons can expire before pickup and are not counted, and the substitutions may not fall under them. I lost over $12 in savings recently on a small pickup order. May not seem a lot, but it adds up, especially with grocery prices still rising.P.S. The pickers do not look to see if there are any active coupons for items whether as ordered or for substitutes.
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February 2024 by Dass e
Unhelpful rude staff. No serviceHad to ask three different people for one item.
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February 2024 by Scot P
Bring your own cart! I don’t know what it is about this location but they never have any carts up front. Doesn’t seem to matter what day or time. Today again there’s one single cart inside the west entrance. Myself and a couple other customers had to go back out to the parking lot and get one from the corral. When I left the store 30 minutes later still no carts at the west entrance. As I’m walking to my car I see 3 employees all at the same corral working 8 carts. Yes, 3 employees for 8 carts! Maybe they could spread out some so your customers don’t have to chase down their own carts.
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February 2024 by Joseph J
The orange chicken that is sold where the hot food is taste so awful now! It's always soggy and cold even when under the heat lamp.The recipe used to be just as good if not better than Pandas orange chicken bowl but now they just cut up the pre-made chicken tenders and season them.
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February 2024 by Chris K
My neighborhood frys is the best. Hala in prepared foods kitchen certainly is the best my daughter says. My son says the “The wing bar is the best”. This giant frys is the best in the neighborhood.
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February 2024 by angela diaz (southwest arizona)
Frys marketplace has everything ♡♡♡♡♡♡
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February 2024 by Mario Giannini
Why is the cheese girl so rude all the time?
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January 2024 by Armando Salas
Nice store,but the men’s restroom is all dirty and it needs to be remodeled.