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February 2024 by Kregg Smith
Always positive customer service
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December 2023 by Shelly Stanley
I come here a few times per month for almost 10 years for printing, faxing, shipping, etc. I am never here for longer than 5 minutes. They always help me with exactly what I need quickly. I'm here often enough the staff recognize me and occasionally don't even charge me if I request one document to be printed.
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December 2023 by John Bossmann
Been going to this location for years. Staff always helpful and friendly. I don’t bother with USPS any more. Thank you!!
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October 2023 by Heather Manicki
DO NOT USE THIS STORE! Go to Indian School & Litchfield Rd instead. Long explanation below.The individuals in the store on Saturday were unhelpful. The store was disorganized. I went to pick up a package that was received at the store on Thursday per an email I received from UPS. The "employees" (I wouldn't know for sure because they were both wearing street clothes) said that the package wasn't there, but it might have been delivered to another business in the shopping center. According to them, UPS regularly delivers items coming to them to other businesses in the same shopping center (not a ringing endorsement for their parent company). One employee (reluctantly) offered to check with the other businesses to see if they received a package that wasn't meant for them. He returned shortly without a package. When the employees checked the tracking number on their computer they saw that the name of the person who received the package on Thursday wasn't one they recognized, which indicated that the package was definitely not in their store. They offered that I could return Monday to speak with the owner and suggested I try other UPS stores in the area, as it might have ended up there.I went to the next closest store at Indian School and Litchfield. They looked up my tracking number and informed me that my package had arrived at the other store on Thursday at 4 as indicated on my email. The store had subsequently marked my package as "receiver on vacation" (I was not) at 7pm the same day and sent my package back to to the sender. My package was back at the dock (which is closed on Saturdays). The ladies printed the entire tracking list for me. The store on Dysart could have done the same. Instead they sent me on a scavenger hunt. They could have owned up to the mistake. Do not use this store. They do not care about their services or their customers.
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October 2023 by Thomas Bungert
Closed early on 9/6, arrived at 6:25 to send a package.
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September 2023 by Google Mail
I went to the store to pick up a shipment UPS had left there for me. There was several thousand dollars worth of hardware I was picking up, so I was very surprised when the young man at the counter did not ask for my identification.He simply asked for the address the shipment was supposed to go to.When he brought the box to the counter to give it to me, I had my driver's license out and asked him if they were supposed to ask for identification. The young man actually said, yes, they were supposed to ask for id, he didn't need it because I gave him the address.I asked, how do you know who I am?I told him you could sit outside my house and pull up my address on Google maps. My driver's license however, you could not. I informed him that this was very valuable and if he had released it to someone simply because he gave them my address that would be a problem.He didn't seem to care very much..... can you imagine as a customer what you would have to go through to get reimbursed, and a replacement for the item if that were even possible?This location is terrible! The owner should be made aware of this!!!!
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August 2023 by Alex Mishler
Even though their website will allow you to make an appointment and follow up with confirmation and reminder emails there is no notary available at this location. I arrived at my appointment time to find a sign that read “no notary services available until further notice”
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July 2023 by Sarah Nolde
Always quick and easy with their drop and go service!
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April 2023 by Deni G.
Has what I'm looking for This location has it all, in store and online printing, document finishing, boxes for all your mail and packaging needs, packing supplies, shipping and helpful staff.My packages are always delivered on time and I never have to wait more than a few minutes for assistance. Friendly staff and reasonable prices.
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March 2023 by Traveling 5th wheeler (Living on the road!)
Fast. Friendly and professional service! In and out without any issues!
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March 2023 by Brittany L.
BEWARE: This location is HORRIBLE. Absolutely NO customer service skills whatsoever. The owner and his minions are extremely rude and not helpful at all. They have been stealing from their customers and they don't care one bit about repercussions. They shouldn't be in business and UPS should shut this fraudulent franchise down.Why would they not have cameras in their location? VERY fishy and sticky fingers amongst them. Use this location at your own risk!!!! You're better off visiting the Litchfield and Indian School location.
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February 2023 by Darryl J.
azfamily.com/video/2023/…Please be careful if you use this ups store location.
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January 2023 by Jose H.
Several days closed in the middle of the day and closed 30 minutes before scheduled closing time all without notice until youre already there
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December 2022 by C S
Dropped off a prepared/prepaid package Tuesday the 8th for 2 day shipping. They scanned it in and I got a receipt. The tracking has not updated as of today, still says “Label created, awaiting by USPS” I reached out to USPS and they stated the package was never picked up. When I reached out to Bob at the UPS Store he was less then helpful (kinda seemed to be in a bad mood) and stating they don’t have the package and couldn’t tell me who picked it up or where it went. Offered no solutions or advice other than “the recipient should get it some day”I will not ship packages through them anymore as they are no help when they make mistakes.
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December 2022 by Chris Kiehl
This store and its people, very good crew of people. They've always been as helpful as possible. Bob and his team are very good people.Thanks for always helping us customers out :)
