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October 2023 by Julissa Mcclearn
I was really impressed with the garage getting me in for an oil change the very next day. I called other places and the soonest was 3-4 days. They were also the most inexpensive almost 1/2 or what the other garages were charging. What most impressed me is they offered me a ride home while they worked on the car. They offered a ride back if I needed it too, but I didn't need it fortunately. They were all kind gave great customer service overall and I would definitely use them again and recommend them! ???
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October 2023 by Bryan Buenger
I have had only good experiences with Wilhelm Automotive at the Goodyear location. The staff is friendly and courteous and the mechanics have completed the work with integrity and all has been done in a timely manner. I have recommended friends to this shop and will continue to do so.
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October 2023 by Sean Hannon
While waiting for my car to be done I watched an employee handle a very difficult customer with grace and professionalism. These guys were honest, professional and well informed. Would highly recommend. It's a good culture.
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September 2023 by Tyler M.
Never had a bad experience here. Everyone is i credibly professional and courteous. Im far from a car expert and i always feel they have my best interest in mind. just good people that do good work.
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September 2023 by kevin ives
This is a must go to garage. Excellent communication. Fair and honest evaluation of our car. Provided a solid quote for work. Joel and Jim were our contacts during our visit. Thank you both. You have just secured a customer for life.Services: General repairs & maintenance
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September 2023 by Candy Wikoff
Being a woman , I only choose repeatable places where I feel safe. I felt very safe here. The staff is extremely respectable and professional. They were friendly , honest , and just good people . You can not find these standards everywhere. They are a rare gem.
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September 2023 by Mark F.
i took my car here for an inspection and an oil change because I was driving to Mexico the following week. They were fully booked, but managed to squeeze me in for an appointment the following Monday. They were quick and professional and with the discount coupons the price was very reasonable.They told my radiator was not hanging by wires as I had been told by a previous shop. I received good service for a reasonable price.
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September 2023 by Brett Rotenberger
Easy to deal with and great work. I highly recommend coming here for any repairs. They worked with me and helped make it more affordable. The high rating is well deserved.
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August 2023 by Anita G
Professional, quick, patient, thorough. Fair price. New customer. My tire blew monday night. Called Tues and they had my tires in stock. Dropped my car off late Tues afternoon and was offered a ride home. I already had one but used the courtesy ride to pick up my car. I got a quote at 7 am and my car was ready by 2 pm. They vacuumed my trunk from the tire debris and put my spare back correctly. I actually purchased 2 tires and will return for 2 more.Kent and the other staff the I talk to on the phone or checked me out were all kind.Thank you all. I left a car shop in the East Valley that I loved for 5 years. This is my new shop. First impressions are important.Anita GService: Tires
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August 2023 by Debbie Marcotte
Best place ever! Been going there for over 20 years and Jim, the Manager, is the most honest and trustworthy guy. He really cares about his customers and looks out for them in my opinion. I am a single woman and he has always looked out for my best interest from repair work to being totally honest about when it is time to get a new car, etc. I really respect him because instead of just taking your money and trying to make a buck with non-stop repairs, he is so honest and recently told me that I should not make the repairs while he could have made a nice little mini fortune with me but instead he told me to think about getting a newer car and it’s not worth dumping more money into my car. Even told me I should buy a Toyota or Honda as they are the cars he very rarely sees in the shop. I have always had quality service there too and can’t say enough about Jim, his honesty and care for his customers.Services: Electrical repair
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August 2023 by Catherine Furey
First time at Wilhelm and I got an oil change. Everyone was nice and polite, and when I picked my car up they said everything looked good! I've never picked my car up from an oil change elsewhere and not been told it needed some sort of work done which always makes me feel I'm being taken advantage of. Because of this, I feel more trusting that Wilhelm will be honest about when my car needs work. I will be back!
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August 2023 by Confidential Person
Been here many times. Good mechanical ability and usually good customer service. They always offer a ride home on drop off. I live a mile away and drop off mornings when it’s cool and usually decline. Today I ask for a ride. Simple tire repair doesn’t warrant any customer service consideration. It’s 106 degrees out and their technician is worried about a five minute car ride not making the shop money. Never mind the thousands I have already spent here in major repairs or perhaps the thousands in future repairs I will most likely have by to think about just using the auto hobby shop. If I want poor customer service it may as well be me providing it to meService: Tires
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August 2023 by Donnie Henson
We have been using Wilhelm's in Litchfield Park for a few years now and without a doubt they are the best shop we have ever used.Jim and his crew are fantastic people that will absolutely treat you rightThey are honest and fair.On more than one occasion there has been nothing wrong with the vehicle and there was no charge, rare getting that kind of honesty these day's.Please don't hesitate to use them.
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August 2023 by Elijah Blanke
These guys are amazing, honest and fast. I was quoted $2,400 down the street at Big O tires. After they had my pay $287 to drain the frion, pressurize my system. After I already told them I did that with the AC pro. They told me I needed a new radiator fan. They didn't even do a test drive. So once I got the second quite I talked to Jim at Wilhelm then Kent and Both were a huge help. They fixed the actual problem changed out my fuse box completely since a part of it had melted and caused lots of problems. All fixed now and a 1/3 of the price. So now my Ac is fixed and my engine is running great ???.
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July 2023 by Eric C.
I have used Wilhelm previously and found my recent experience was disappointing and unacceptable. I brought my vehicle in to request an estimate on a minor issue I may need repaired and was shell shocked when I received the estimate for thousands more than the car is actually worth. I asked of their estimate recommendation of services it needed first and they weren't willing to make any repairs unless the projects were in the thousands and not in phases so I could try saving since money doesn't grow on trees. I needed to leave with my car and it took a long time for them to pull the vehicle up and had me wondering what was taking so long. After 15 minutes of waiting, I drove home but the vehicle wasn't driving its normal way and then when I was home I left the car on and grabbed my sunglasses in the house. When I returned the car was off and it wouldn't start. The batter was good but the car was dead. When I called Wilhelm's and asked what was wrong with the car when I picked it up they said nothing was wrong and sait it didn't operate or even start. A few months earlier I came in for a routine check and the report from Wilhelm's was that the car was great and there were no issues. Wilhelm's wouldn't answer my questions about why the car stopped working when I arrived home after picking it up and wouldn't accept responsibility for anything. They said, if you bring the car in and have it serviced for an item equaling $1,500, I'd need to go to another automotive repair company. Wilhelm's has lost its way and I have no confidence in them.
