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November 2025 by Yasmina Borjas
To say I’m disappointed is an understatement. I placed an order for all of my diabetic meds/supplies a few days ago. I went to pick up my stuff and was told the glucagon had to be ordered. No problem, I’ll be back. I got a call today stating my glucagon was ready. I’m in the process of moving so I went to pick it up. When I got to the drive through window the lady asked me for my name and DOB, I gave it to her and she immediately says “ugh I can’t hear you” I drive a loud Hemi Dodge Ram so I had to yell my name and DOB to her. She the tells me it’s not ready till 4pm. We just got our shipment in. So I said well the why did someone call me? She decided to argue with me the whole time rolling her eyes. I start getting frustrated bc I’m getting ready to move out of state and that’s why I was there to pick it up since they had called to say it was ready. She then tells me “well if I can get back there maybe it would be done” so I said ok go ahead and I’ll wait here. She comes back with the glucagon not even 3 mins later and says it’s $249.00 to which i asked “did you not run it through my insurance” her response “well your insurance only covers it certain amount of times in the year” so I asked her for a paper copy with my name and DOB stating that so I could call my insurance and ask why. She said ok left and never came back. Another young lady super nice came to the window and said she would check. I told her I’ve never ever had this problem. She did a few taps on the keyboard and then said.. oh it must’ve gotten stuck in queue but it went through. Here’s the thing, if someone who doesn’t know how to speak up doesn’t say anything and pays just to be able to get their meds.. what happens to that money? Also, the lady who was completely rude to me was an older chubby lady with long hair. Good thing I won’t have to deal with her anymore. As far as anyone else in that store, they have always been nice and efficient.
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August 2025 by Ana Otero-Pietrzak
I'm visiting Oro Valley, and a veteran. They can't seem to think a little to service veterans that might require a phone call and a little bit of service on their part to ensure we receive our prescriptions according to the law, the PACT ACT. They just tell you it's not in network and therefore are not willing to provide service or follow the law. I would recommend avoiding this pharmacy if you are a veteran.
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April 2025 by Jiaxi Huang
Staffs are rude
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July 2024 by Anthony
I've always been treated with dignity and respect here. Pharmacists and Pharmacy techs are both kind and helpful. They always do what they can when they can help. If they can't help they still try to find a way to do their best. And they're always nice. That's a bonus!
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October 2023 by Jasmine H.
i've never had a good experience in this store ESPECIALLY with MANAGEMENT(Leslie). They are rude and treat customers and THEIR EMPLOYEES like absolute shit. do not recommend. (management is disrespectful to younger customers/employees from what i've experienced and noticed)
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October 2023 by Liz I.
This particular Fry's store is clean every time I walk in the door. They always have plentiful stock, and they carry a wider variety of brands and more items than other Fry's stores. The employees are very courteous and the store is well-maintained. I wish this was my neighborhood Fry's, but I reside in Oro Valley, and live in very close proximity to the Fry's on Lambert and LaCañada.
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October 2023 by Brenda Salas
Super bad service they tell you that they will be ready in a certain time you leave and come back to pick it up and they inform you that they are not ready that you have to wait until tomorrow super bad service because if you go to get the medicine it is because it is occupied and the employees as if nothing happened ? it is better to change pharmacies.
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October 2023 by Diane Harris
Very helpful
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August 2023 by Dan M.
10 stars for Layla. She hustles and is fast, helpful, friendly & efficient at Frys's grocery pick up service. Thanks Layla!
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August 2023 by Mahmoud Moghaddami
I am a prescriber and former customer of Fry's. I stopped my relationship with Frys' pharmacy long time ago, since things would never go right and I also stopped sending my patient's medications to the pharmacy and advised them to try different pharmacy. However I decided to give them a try, one more time yesterday. My medication was filled with wrong dose and in a minute, when i returned to the pharmacy and informed them that it was filled wrong, all I was told is " sorry, we can not accept the medication since it left the pharmacy. This is our policy". Wrong dosage and pharmacy not accepting the return? fine but that does not mean that I have to pay for the wrong dose. Called the store supervisor and I was on hold for 30 minutes and did not get anyone on the phone. The person answered the call, stated " Sorry, we are very busy". Still waiting for the supervisor to call back. Take my advice and do not fill your Rx at Fry's. They are understaffed and many errors happen under the pressure. I am going to dispute the charge of $86.00 and that was the last time I work with Fry's. They have lost the business with me and possibly many of my patients.
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August 2023 by Lindsay Smith
I just called to ask if they take my insurance, and I was rudely told they can’t tell me that. WTH! They expect me to waste my time by sending in a prescription and giving them my info having them run it and then maybe just maybe it will be covered?! No thank you. I’ll go to a pharmacy that actually wants my business.
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August 2023 by L
This pharmacy does nothing but screw prescriptions up. They are rude and inconsiderate.
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August 2023 by Dee A.
Stopped in for few items on my way home from out of town. The deli counter was ridiculous busy and with only one person behind the counter. They seem to cater to pick up customers, every aisle has an employee with a cart and they're rude and you cannot get by them. Purchased a half pie and it looked delicious and later that evening I went to serve it and the bottom was raw. I had to bake it upside down, I will never buy another pie from Fry's.
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June 2023 by Vanessa C.
This is my fave Frys. We call it "Disneyland Frys" because it has everything and then some. The isles are nice and wide, plenty of OPEN checkout lanes and rarely congested. I drive out of my way just to go to this location. I do a lot of "pick up" orders as well. The team is always extremely friendly and thorough. Thanks guys!
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June 2023 by Dee Dee Adams
I've been using this pharmacy for years. They used to be great. In the past year it has taken over a week to fill prescriptions whether they are new or refills. My Dr sent in a prescription on Tuesday 6/6 and as of today 6/10, it hasn't been filled. Every time I call , they seem surprised that I would like it sooner. Not a great way to run a pharmacy.
