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April 2024 by Marco Rivas
Jayda’s customer service was absolutely mine boggling and her smile was super welcoming , I hope to run into her again - MarcoLocosFilms
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March 2024 by Hey it's Al
Shoe Palace is a great place to shop if you're looking to get new shoes and a good price. Have a great selection and if you catch them at the right time they have great sales too.
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December 2023 by Shayne Smith
Awesome store with fantastic and friendly staff. Kyle and the boys took great care of me and will always have my business.
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October 2023 by Reto R.
they have to female that works there and they're are extremely rude and have no clue what they're doing they have 0 experience they literally have no clue what customer service is or how to respect their customer,my brother always buys his stuff from them till one day we entered the store and there was no one but us and the two females that work there and another guy who we stopped and asked for help he said he's on his lunch break and he told one of the female to help we stayed there for 30 minutes waiting for her to come and she was literally doing nothing but walking around the store looking at us !! I got to the cashier and spoke to the other female and by that time there were about 4 other customers that just came in she came and help and left once my brother done trying the shoe on she left and we kept waiting again for her for 10 minutes I walked up again to her and told her that we been waiting in spoke to her nicely explaining the wait and we need to pay and leave but she start attacking me I asked for a manager she lied and told me she is the manager i told her I need to speak to the guy again he came and found out that he was the manager not her!!! Simply all we wanted is a shoe size, check out and leave 1 hour in that store waiting for help and when we tried to explain what happened the female was attacking us and lying to us our next visit one of the female was there and my brother again asked for her help to look if they have a M jacket she looked at us with a rude look and said no! She didn't even look at the jacket or cheeked the back as they always do we tried to give them another chance but no they don't deserve it we didn't want to start another argument with them so we just left but this store really needs to change these two rude females who have 0 experience I don't recommend their business to anyone unless you want to be treated rudely
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August 2023 by Janelle Christman
Angela was extremely kind and helpful. Has to be the best employee at the shoe palace. I will continue to shop there just because of her excellent service and kindness. Ask for Angela for the best experience!
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August 2023 by Christopher Salcido
The staff was very rude tbh especially blonde
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July 2023 by Luke Bilow
If you are looking for top of the line athletic shoes and have the money to pay for them, this is your store. The sales staff gave very good service but it's difficult to accept the very high prices. We would have probably bought two pairs of Nike shoes but they did not have women's size six in stock. I will never understand how come retail clothing stores and manufacturers do not put more resources towards short, small and tiny women's sizes. They are the first to sell out everytime. I will avoid this store in the future because of the very high prices.
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April 2023 by Kaua Braine
Josiah and Ramos provided excellent service and went above and beyond to help me, Thank you again!
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April 2023 by Deborah Spangler
Josiah was an excellent help with our shoe hunt. Went above and beyond and does an awesome job with top service.
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April 2023 by Art of Despair - Michael Amaro
Isa and Josiah went above and beyond to provide the best customer experience they could.
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December 2022 by Brandi M.
Kyle was great! He helped us find shoes for everyone this Christmas. He was patient and kind! Definitely hire more like Kyle! Thank you for all your help!
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October 2022 by Terry M.
A big disappointment today when we took an expensive pair of shoes ($152.) back to Shoe Palace at Tucson Premium Outlets that we had just bought 3 days ago for our grandson. One of the top tie gold clips had come off one of the shoes and got lost and the manager refused to help us. He refused to send them back to the vendor. No compromise in any way. This is the reason in the future we will avoid Shoe Palace and stick with the stores that are not a problem with customer returns such as Target and Walmart.
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September 2022 by Josh Wilson
Loved the music in here and loved all the variety of shoes in here.
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August 2022 by Michelle Matthies
Back to school shopping is one of the most stressful times of the year. The 3 employees working tonight Kyle, Josiah, Chris went above and beyond to assist! They assisted my sons with all their shopping needs which was extremely helpful!! Highly recommended going there with their outstanding customer service.
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August 2022 by Axel Andres
Wouldn’t recommend this store, horrible and disgusting customer service. I asked a worker the pair of a shoe that was on display size, he took the display shoe to look for it, and he never came back with it.Then I asked another worker the same shoe, same size and everything and he came back with no shoe and just gave me excuses that they probably stole the other pair, because he didn’t find it. Then I was explaining something to him and he just answered me “I don’t have the shoe, thank you” and left me talking alone. (For a better description of those 2 workers:1. A tall guy, with a buzzcut and some tattoos2. A short guy, also with some tattoos, specially one on his hand)Thank God there are online shops to don’t have to deal with this kind of people.