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March 2024 by Jessica Romero
Staff from my pick up and drop off location were kind, patient and professional. Thank you for making the stress of moving easier ?
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December 2023 by grimey L
Rented a pick up truck. Employees were friendly and helpful. Fast service. I would definitely use their services again.
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December 2023 by John Lane
Here I sit with a Uhaul trailer with a separated tread, at this Uhaul facility. I was told “we can’t help you” “We don’t have any tools” Yet they have a big shop where they install hitches and do other work. They said I had to call for roadside assistance. I asked if they could have somebody call. “No, I can’t do that, you’ll need to do it” I asked for the number and was handed a brochure. He said, “the number’s in there somewhere, you can find it. As we sit here stranded, the lazy attendants that could be helping us, sit inside making small talk and avoiding anything that might actually help us on our way.
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November 2023 by Man Of success
The customer service is horrible as I was communicating with my brother about a subject the clerk disrespectful interrupted my conversation I'm am not the type of person to pull a race card it definitely felt this way if you need to rent a uhual do not rent here to avoid the problems there's one on Ina not to far from here
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August 2023 by Renee D.
We had a hitch installed on my car a couple of years ago so we could move a kid to another state. After a mile or so we realized the brake lights on the trailer weren't working so we were extra careful using hand signals I never thought we'd use. We reported it to the Uhaul that we dropped it off at, thinking it was the trailer, and carried on with life.Fast forward to last month when I moved the same kid to yet another state and realized the brake lights weren't working again. Eureka...it was the install.I went to the Marana UHaul today to see if we could remedy this situation because I was now having issues with my running lights as well.Kyle, the manager, was over-the-top wonderful. He found a burned-out fuse, replaced a bulb AND re-did the entire wiring for the hitch. He even took me out to the bay and showed me each function and how it was working properly.I really love when businesses go above and beyond with grace and professionalism. I highly recommend this location for your truck rental or storage needs!!
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August 2023 by Madison Rudd
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told that the driver would take that one away, and that another driver was actively on the road with my actual second box, and would be at my house within the next 45-60 minutes. They didn't show up for 2 hours, and that was only after my family members and I kept constantly calling asking where my box was (it was at that time I found out they hadn't even loaded my box onto the truck yet). I was trying to get information when an employee hung up on me. When the second driver finally got there with my second box, he was aggressive, cursing at me (this was a grown man and I am a woman, so needless to say I was very uncomfortable and on edge) extremely angry, and nearly hit cars nearby when he dropped off my box. Then, he unhooked and attempted to speed off before my uncle could stop him, as he parked the box in a manner in which we couldn't open the door, meaning my belongings were trapped inside. When we told him this, he said "not my problem". He finally fixed it before speeding off while cursing. I am extremely unhappy and will never order from U-Haul again. I don't understand how there could be so many screw ups and price mis-quotes when everything is barcoded. Anyone reading this, do yourself a favor and never use this company.
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July 2023 by LadyR
Tristan is wonderful, professional and thorough.....I highly recommend treating him well so you don't lose him. Employees like him ARE irreplaceable. I always use U-Haul, I like the company, very reliable. I adore Tristan...don't lose him.
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April 2023 by Kyle K.
I was very happy with the service. The unit was clean, Kyle set it up to my truck and made sure everything was attached safely, until he detached it. Great experience and value. If I need a trailer again I'm going there!
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March 2023 by Roger Wheaton
Terrible customer service, overcharged us on mileage by 225 miles.
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January 2023 by James B R
Customer service is lacking. Employees apparently aren't inclined to go beyond the bare minimum. Store is neatly organized. Manager wasn't helpful when called upon to help with a customer service issue. I rarely give poor reviews. Sadly, this one is earned.Will update regarding equipment performance and cost when we finalize the move.
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August 2022 by Keith Stanford
I saw that the average BBB rating for the UHAUL - 7701 N I-10 EB Frontage Rd, Marana, AZ 85743 is 1.07 stars out of 5, and that was from almost 500 review ratings!And their Google rating is 3.7 out of 5.Well let me add to it!!I drove up to the Propane Filling station and followed the orders on the sign to push the Button for the Buzzer. After 15 minutes of waiting, I went inside to find no other customers there and 3 employees behind the counter. The two older employees (1 man, 1 woman - about 50 years old) were working on computers and a young girl (about 20 years old) was sitting at a desk with one leg draped over it.I mentioned that their Buzzer must not be working and nobody responded. I then asked the girl for some help in getting propane. She went into the garage to ask the worker there to fill my propane tank and he said it would be about 15 minutes as he was busy.The girl told me if I didn't want to wait, I should go to Tractor Supply next door as they have propane as well.Simply amazing that my money is not important to that U-Haul site. And this was not my first bad experience at this U-Haul facility.Actually very sad....shame on the owners.
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August 2022 by Keith S.
I saw that the average BBB rating for the UHAUL - 7701 N I-10 EB Frontage Rd, Marana, AZ 85743 is 1.07 stars out of 5, and that was from almost 500 review ratings! And their Google rating was 3.7 stars out of 5. Well let me add to it!! I drove up to the Propane Filling station and followed the orders on the sign to push the Button for the Buzzer. After 15 minutes of waiting, I went inside to find no other customers there and 3 employees behind the counter. The two older employees (1 man, 1 woman - about 50 years old) were working on computers and a young girl (about 20 years old) was sitting at a desk with one leg draped over it. I mentioned that their Buzzer must not be working and nobody responded. I then asked the girl for some help in getting propane. She went into the garage to ask the worker there to fill my propane tank and he said it would be about 15 minutes as he was busy. The girl told me if I didn't want to wait, I should go to Tractor Supply next door as they have propane as well. Simply amazing that my money is not important to that U-Haul site. And this was not my first bad experience at this particular facility. Actually very sad....shame on the owners.
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June 2022 by Logan Montoya
PLACE IS A JOKE!! They know how to take a reservation but they don’t know how to hold a reservation. Was sent on a wild goose chase to 3 different locations over 90 miles. STAY AWAY
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June 2022 by makenzie cook
We have used this location twice since moving to Arizona and we have never had a problem. We have had to extend our reservations multiple times and they have been courteous each time I call.
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January 2022 by Bill Mitchell
Do not rent from this Uhaul. Returned 5 Ubox containers 6 weeks ago, and continue to be charged for them. Location will not return nor will Corp office resolve. Last email states collection agent will notify credit agencies. Watch out!!!
