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February 2024 by C B.
BUYER BEWARE!! I wouldn't trust them to fix a lawn mower. They didn't repair an $8 gasket required but told me it was low oil and sent me driving alone to Albuquerque with an unrepaired car. I'm sure I didn't even get the oil I didn't need. Looks like they have a reputation for screwing customers and obviously corporate doesn't care so I strongly suggest you find a real mechanic in Maricopa as this ain't that!! Not even deserving of one star.
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January 2024 by Victorious Martin
Great staff. Friendly and informative. Went in thinking my car needed something expensive to coming in just buying 2 tires for cheaper than I could get anywhere else. Good to know that not every auto repair shop is going to lie and get you to spend lots of money for something you don’t need but instead actually being honest with you??great work definitely my auto repair shop in maricopa now??
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January 2024 by Dariel Mourelo
need to keep website with current inventory so you don't schedule an appointment and get there to find out the don't have it.
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January 2024 by Jewell Moss
Had tires checked employee was great
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January 2024 by Deanna Houston
Staff is nice, prices are affordable, and they didn't try and upsell me anything. Overall, it was a great experience.
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January 2024 by Kathleen “Kathy” Skjei
Great customer service. Only car had bad tire. No other transportation. Took me in asap to put on new tire. Ran over 3”screw. Mngr actually showed me tire with screw in it. I always so to Firestone for quality service.
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January 2024 by John Podojil
Truthful service personnel who are not trying to oversell
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January 2024 by Kenneth Rupple
Everyone was great and nice. Even look at ac to see if could do recirculation but van had old ac controllers
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January 2024 by Timothy Hall
courteous, friendly,service,completed and on time. Thats why we keep coming back
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November 2023 by kari smith
My family had been using Firestone in UTAH for years and trusted them, so, it was no surprise that I decided to use them here in AZ... BOY, I could not be further from the truth on this visitI called Firestone because, to be honest, my family has used them for years in UTAH and received honesty and I would expect nothing but the best from Firestone.I called and spoke to John yesterday 11-18-2023 I explained having issues with my brakes but was unsure of the issue.I took my car in to have a free brake inspection, and after about an hour or so was told that I needed new brake pads, rotors, and such. They did mention other work that needed to be done, such as air filters, and "mentioned" my wheel bearing system was needing repair, BUT, insisted the issue was a brake job I was given a quote for that service to be done.I went home and my husband called another place, I took it to a competitor, and thank GOD I DID, the other place said it was DEF NOT A brake issue it was a wheel bearing issue! In fact, he said if the brakes were as bad as Firestone had said, I would be having issues with stopping and hearing grinding as I applied pressure to the brakes, which I was NOT at all, it was only when turning HARD right. I was told by the competitor to take my car home and NOT drive it until I could have the wheel bearing fixed..I was LIED TO and pushed into thinking it was the BRAKES pads and rotors OVER the real safety issue. I am very upset that I was lied to and told it was one thing over the REAL issueI will NEVER go back again EVER
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October 2023 by Britney Kolkman
Not sure how you can consider yourselves COMPLETE auto care when you won't check or fill transmission fluid. That's a pretty basic part of auto care. I understand not replacing or rebuilding but fluid check and fill is minor.
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September 2023 by David Leamon
The service I received on my repair was on time and done right. The price was above average but was what I was quoted. I needed it done fast and they did that. The part was three times what I would have paid doing it myself. Labor was about 250 per hour. But they were fast and on time.
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September 2023 by Kenneth Taylor
I originally came in to get a control arm replaced on my car and unfortunately the control arm was put on the wrong side. After speaking with Mr Mike at the store yesterday they resolved the issue for me and my car is working great right now. Wasnt any negotiating or disputing.. Mistakes happen if course. He has a great team under him as well. I understand that compliments don't come by as easy as complaints so I want to send my regards to the store. job well done on resolving my issue for me. my car is working great right now and I couldn't appreciate it more. Cabin noise is almost completely gone. Well done.Services: Steering & suspension repair
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September 2023 by Amber Herbert
EXCEPTIONAL SERVICE! We were between Maricopa and Gila Bend when the tire pressure light came on and we were loosing pressure fairly quick. Since we were closer to Maricopa, we turned around and headed to the closest tire service center which was Firestone. We arrived approx. 10 minutes before they were to close and the gentleman were quick to assist. We had our dog with us and they kindly allowed us to wait with her in the lobby. They replaced the bad valve stem and had us back on the road. Super friendly staff that went the extra mile staying late to help us. Thanks Firestone crew!
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September 2023 by Gregorio C Bazan
I came drop off my car on Thursday morning and put the lack of communication day on able to call me and I have to come in and check on my car which needed a pedal issue. I picked it up Saturday afternoon and I said I need to order the part but that they couldn’t get the part until Monday come Monday I call them they still haven’t called me if they have received the part until I called And they want to try to get me in Thursday or Friday and I told him no because I’m not from this date and it’s causing me money to stay here and I hotel every day for their shenanigans to get their stuff together. And my car still sitting out there on a Tuesday even though they said I had an appointment at 10 and still no action and I’m probably gonna be waiting here all day until they finish and also they don’t have a waiting area where I can just sit there and wait.
