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October 2025 by Paul Pence
My Wife and I were very impressed by the warm welcome into the Store. The Manager CJ and our representative Sandy were amazing in getting us the best plan, the best devices and all the savings and benefits of switching from T-Mobile. We wish we had went to Verizon sooner.
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October 2025 by LJ4308 J
Very helpful, knew exactly what I needed.
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October 2025 by Peggy Jalbert
Sandi was very informative. She went right work and got me set up with a new phone and a lower bill.
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October 2025 by Thomas Huntley
When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the severe drop off in the quality of service I would receive. I should have listened.
From my first visit to a Verizon wireless store to transfer my family’s phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu.
When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I’ve received from Verizon agents. I had to pay an $800 bill just to get my family plan started.
Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn’t in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix.
This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon’s best competitor has a family plan waiting for them.
If you are on the fence about starting a plan with this company and have another option, I would think again.
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September 2025 by Sigrid Irvine
David is always very helpful at our local Verizon store but I do have to say that the people that we have to call to get anything done is terrible. We had to call in to get an international plan and david and I spent 45 minutes on the phone with these people, they have no idea what they’re doing
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September 2025 by Felica Beckham
I originally visited the store because my phone screen was shattered, and I intended to use the insurance on my account. I was informed that I could not use my insurance and was instead provided with a new Samsung Galaxy 25. During this visit, the representative advised me that if I added two additional phones to my account, my monthly cost would remain approximately the same as what I was already paying. Based on that representation, I agreed to add two more phones and set up autopay.
Before leaving the store, I paid over $500. I was later told that I needed to trade in my old phone. Due to the representative’s absence, I returned a week later to complete the trade-in as instructed.
Despite these assurances, my first bill with the new phones totaled $475.90, which is significantly higher than the amount I was quoted. It also appears that I am being charged monthly for the Samsung Galaxy 25, which was not explained to me at the time of purchase. As a result, I am paying more than what I was originally told to expect.
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August 2025 by Henry Weaver
Best thing stuck out to me is when an employee acknowledge every customer walking in to the store. I'm a business owner as well.
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August 2025 by Jaiera Waggoner
I’m so upset with myself for leaving T-mobile. We were grandfathered in one of there plans but because we needed Wi-Fi, we looked at Verizon as an option. They told us that the bill for internet would be a lot cheaper if we switched our phones over as well. I really didn’t want to but Lizbeth persuaded and assured us it was a good decision. We had issues with the bill last month and were overcharged by at least $200. She told us she would give us a $100 credit for this month and the bill moving forward would only be $165 plus tax. Now we’ve received our next bill and it’s $245! I’ve tried to text her and email her multiple times but haven’t received a response. We went to the store today and the workers were no help. All they really do is make sales, they can’t help with customer service. They’ll straight up tell you there’s nothing they can do about your bill but they’ll have you call customer service and figure it out yourself. I’m beyond frustrated. I’m disconnecting my phones and going back with T-mobile and we’re disconnecting Wi-Fi and going with Cox. I’m tired of dealing with the same issue and empty promises. If you have other options for ISP I would highly suggest going that way first before looking into Victra. The workers are only there for sales not support.
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August 2025 by Sue Troye
Everyone who works here are amazing.
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August 2025 by Dwayne Stewart
Went to Verizon in Maricopa, Arizona with an issue for my iPhone 16 and David L was there to help me he was Extremely professional and personable and was able to help me resolve my issue without any problems thank you to David L. All businesses need employees like this gentleman thank you David.
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August 2025 by Patricia Kilduff
David was Amazing. Everything went smooth and no hassel! He was very pleasant and very knowledgeable. I had left Verizon for about 3 years, I am very happy I went back!!
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August 2025 by Carol Humble
Great staff! Dezi was able to explain everything to me and I upgraded my iPhone and account. She was professional and very knowledgeable.
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July 2025 by Brian Luna
The worker was amazing and she was very clear about everything and helped set us up perfectly🙏🏼
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July 2025 by bobbi nieuwhof
Employee was knowledgeable and polite
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July 2025 by Tanaa Abdallah
We came in looking for internet options but we’re in no rush as we just moved. We had been grandfathered in with T-Mobile and didn’t plan on switching phone providers but Lizbeth insisted. After told the pricing of what it would be to switch we told them we would come back later after discussing. They insisted that we stayed and started up service because they could get us a really good deal. $170 for 2 phone plans and 2 internet gateways. Do the Wi-Fi bull shows up as $78, cool. We pay that but phone bill won’t display for some reason, so now it finally displays and the hill is $375!!!! So we go up to the store and immediately the employees are no help. They want US to call cyst service, not them, but us. And the information given from customer service is not at all the same information from the store. So then the employee tells me to hang up? Like sir you told me to call them and now since they aren’t saying what you’re saying you want me to hang up? So I’m supposed to be waiting for Lizbeth to reach out and let me know wth going on. Mind you, she’s the business manager for the whole district… so you would think she wouldn’t make a huge mess up like this. All I know is you all need to get in touch with me asap or I’m escalating the issue.
