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November 2023 by Brian Hamm
These guys are very knowledgeable, helpful and friendly. No gatekeeping or sales tactics here. And, they love kids and dogs. They are a fantastic source for parts and supplies. I highly recommend.
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October 2023 by Christopher O'Donnell
Huge shoutout to the whole team over at the Gilbert location. They have handled a few major installs for me on my Bronco and I have had nothing but pleasant experiences here. The technicians are always extremely kind and knowledgeable, and I have always felt very comfortable leaving my rig in their hands.
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September 2023 by Justin Leach
Poor customer service, it did not seem like they want my business. I called in to get a quote on suspension install, on suspension not purchased at their shop and instead of working with me to give a quote guy on the phone complains that since I didn't buy it there and they're losing money so gonna charge a premium to install, which is fine but weird, since labor is labor, but don't complain to the customer, just give a quote. I have more purchases to make to build up my truck, wheels/tires, and nerf bars, but after that interaction will take my business elsewhere.
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September 2023 by Firstname L.
Peter was awesome! Guy knows his stuff, was able to find a part for me from pictures I e-mailed. Look forward to come back for a lift on another truck.-2000 Ford Ranger 4x4
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September 2023 by Virginia McCarthy
Purchased a soft to for my Jeep & needed extra parts for it. Was able to get it ordered & when I had questions I could drive over & the staff were so willing to help out. What a truly nice group of people & I’m so happy with the new top on my Jeep!
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September 2023 by R P.
Sales staff will literally sell you anything just to make a sell ,whether it's the correct part or not , or if it's complete with everything you need or not , they literally could care less .after ordering a part and attempting to have it installed at my local garage,which couldn't be done because it was the wrong part and wouldn't work for my application,but even if it was the correct part it still wouldn't of been possible because it was incomplete. So after everything was said and done it cost me $110 of labor to have the wrong part not installed. But what really bothers me the most is that after spending thousands of dollars with this company they act annoyed and put out when you ask for a refund. Save yourself a headache and shop elsewhere.
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September 2023 by Doug L
Took my jeep in a week ago and they put (4) new shocks on, did an alignment, installed a winch, and fixed an engine light issue. Price was good, service was done the day it was scheduled. Jim was my rep and he was excellent didn't try to over sale anything and even though I could tell he was very busy, he took the time to walk me out to my jeep and explain everything that was going to be done.
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August 2023 by David Arias
I have ordered new leaf springs and a decked system from these guys in the last couple of months. The staff have been helpful and informative. They told me my decked system would take a week but I had it waiting for me within 24hrs. I would highly recommend them to anyone looking to order parts or get work done.
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August 2023 by Aaron Thomas
This store's customer service is pretty poor. I made a substantial purchase from this store about a year ago. One of the items was on backorder for months. After about 2 months, it came in and I went to pick it up. It was completely the wrong brand. It was to be a Wavian 20L Jerry can. When I pointed out that it wasn't the same brand and was made in China (Wavian Jerry cans are made in Latvia), the employee said it was what I ordered and everything is made in China these days. So I cancelled the order. Fast forward to the other day, I needed to order some replacement brackets and hardware for my front and rear Smittybilt Bumper. I talked to the SB customer service rep. and they told me to contact 4WP direct to order. So I called them up. Employee stated he couldn't find part numbers and couldn't help me. I asked if he could contact his SB representative to find that information. He said sure and as I proceeded to talk to him he hung up on me. Haven't heard back. So I called the Las Vegas 4WP store and they were more than helpful. Had all the info needed to order and placed the order for me. Stay away from the Gilbert 4WP store. Worst customer service in the industry.
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July 2023 by Derek L
Helpful, professional and responsibly priced installs. Quick transparent and boom the work truck is lifted on 33's !Will be back for even larger projects..
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July 2023 by BRANT KIRK
Don't waste your time, their stock is weak. They pretty much just order the part and you gotta come another day.
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July 2023 by Chris W
These guys do not follow schedules closely at all. Apparently everyone is told to bring their vehicle in at 9am, there is no clear communication on when your vehicle will be worked on. Brought mine in today at 9am, and called for an update at 2pm just to be told it wasn't even touched yet. Why even make a schedule if you don't abide by it?! Customers have things to do and rely on you guys to perform your jobs to get us back in a functional truck and carry on with our lives, and a schedule helps everyone to fulfill plans. I was out my sole vehicle majority of the day, because I scheduled at 9am, hoping to have my truck by 2pm at the latest. I got the call to pick up at about 4:30pm. This needs to be addressed by corporate, or you will be losing a good amount of customers who will go to a better managed shop. I understand they have limited racks, but Jesus learn some scheduling and communication so you don't lead customers on.
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June 2023 by Derek Moore
Helpful, professional and responsibly priced installs. Quick transparent and boom the work truck is lifted on 33's !Will be back for even larger projects..
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June 2023 by David McCasland
I had new shocks and struts, plus lower control arms installed in July 2022. They require that you bring the vehicle in after putting miles on it to check the connections and torque the nuts and bolts down. Vehicle has been doing great. I was in getting my oil changed at another vendor today and they advised me that my lower control arms were loose. I drove straight to 4Wheel Parts and advised them of the situation. They placed me in line and checked the vehicle. They confirmed the loose connections and made corrections immediately. They did not charge me. I have to say everytime I've been there they've been courteous and professional. They backed up this work. I'd highly recommend them.
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June 2023 by Abraham Hernandez
I like so many that read reviews, I am at times guilty of making a decision based on negative reviews. However, I always like giving establishments and especially people the benefit of doubt.I’m here to say I took a chance on 4 Wheel Parts, I could’ve gone somewhere else but being a witness to the rise of this place within my community; I felt compelled to give them my business. James took my needs for new wheels and tires and delivered excellent knowledge, service and a quick and easy installation process. He was a man of his word and went above and beyond to deliver my truck ahead of schedule. I am extremely happy with my experience, 4 Wheel Parts is worth a shot and if you need things done right and treated with the outmost respect and care James is your man.
