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September 2023 by Prashanth M
They keep trying to charge me every month for a guitar I never received. I filed multiple disputes with my credit card and won. Still they keep trying to charge me. Their customer service is unreachable yet they keep sending notices, asking me to pay for something they didn't deliver. Fraudulent business.I'm leaving this review with the hope that someone would reach out from customer service or management.
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August 2023 by JAMES CHAPPELL
This place is great staff is super helpful and friendly we been renting a violin for the last couple years now I definitely would recommend you visit this store!
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March 2023 by Patricia Fisher
Terry McShane is a miracle worker on cellos.He's the Valley's best.
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October 2022 by Michael Crist
Autopay for over a year then the process changed and rather than trying to get updated payment information we received a debt collection letter for $45.
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April 2022 by Damian H
I've both rented and bought an upright bass here and had a great experience. The owner (Steve) is extremely knowledgeable of bases and plays bass with the Phoenix symphony. I would strongly recommend going here if you are thinking about renting or purchasing an upright bass!
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March 2022 by Kelsey Leppek
Really great customer service. They’re really caring and helped me find a great violin for my daughter. Not to mention, the best price in town! I’d highly recommend them.
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December 2021 by Mandy Carr
I recently took a cello in to be repaired and was incredibly happy with the experience. After having quotes from other luthiers, Terry not only repaired the cello months earlier than others could but his pricing was incredibly reasonable. After estimating the repair, he ultimately charged me less because he ultimately felt the price matched what ultimately was to be done. I would have paid the larger amount but he had the integrity to not only did he do a beautiful job but he did not try to take advantage of us. We are lifetime customers.
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October 2021 by Alexander Kerstetter
Even though we had to stand outside to get the instrument, we got a great quality instrument at a wonderful value for a family.
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May 2021 by Samantha Flores
They were super helpful and nice about renting to us even though we were from out of town.
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December 2020 by Sean Banda
Great and friendly owners. They have quality string instruments with a competitive rental rates.
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September 2020 by CSBB Samuelson
Absolutely amazing service for my 9 year daughter. Highly highly recommend!!!
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July 2020 by Joe C.
I'll keep this short because nobody likes reading long reviews... I would recommend this company to anybody who wants professional service at a fair price.. Terry was able to fix my daughters violin the same day without price gouging or upsell and get it back to her within 30 minutes. We are in your debt!
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March 2020 by AK Flyer
Nice folks and very knowledgeable
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February 2020 by Brandon Johnston
Friendly people and good prices on quality instruments.
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November 2019 by Ruben Mariscal
Returned a Viola 1 day late and was charged for the entire month. Pathetic that they are willing to lose a customer for 1 months rental fee. Good business ethics are priceless. Unfortunately this place is trying to squeeze every nickel. Do yourself a favor and go to a place recommended by a friend.