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February 2025 by Marina Mraovic
This store lied to us and has put us on a plan that is twice the amount that we were quoted!
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December 2024 by Rodney Baird
It’s only been two weeks and Iam still trying to to experience the package
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August 2024 by Jasmine Bly
Poor service a bunch of kids work at this one never seen a lady in there either
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June 2024 by Joseph DeWees
Compared to others this store is way ahead. Have been to this location many times and will be back again. The manager and staff are always very friendly and helpful. They give time and attention to even small requests from other customers who needed help. Would recommend
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May 2024 by Hemp Kin
I dont usally leave comments but I'd give no star if possible cause I show up hr and a half before closing and asking for help with an ordering issue but all they say is "give them a call" felt like he didn't want to help at all and pawned me off. Don't know his name but has a black shirt and short spiky hair. sucked honestly
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April 2024 by Tommy Lujan
Satisfied with our five star service
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April 2024 by Guadalupe Escatel
Bryan is always helpful
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March 2024 by Michael King
Great staff. Everyone is friendly and helpful!
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January 2024 by Jaunice Costner
The representative was readily available, very helpful, informative and professional
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November 2023 by Aaron Piekarz
Very satisfied with the service. I came in with a plan in mind and the associate assisted me without trying to oversell me. He did provide all my options but ultimately made me feel comfortable with my overall decision. He did not have the color in stock so he had to order online. Not sure how commission works but if he lost a sale for not purchasing in house I couldn't tell because his tone was the same throughout the interaction. I was with my 3 year old and he assisted me in the right amount of time. I wasn't rushed or pressured. I haven't received my phone yet but based on my interaction I am confident my expectations have been met.
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November 2023 by Gordon Galbraith
They didn't want to help me. And they didn't know what they were doing to begin with.
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November 2023 by Brady Myers
I wish I could give zero stars. The girl Andrea that helped us out. Completely lied to us on multiple occasions. We brought five lines over to this store. It took them two weeks to get all our service transferred. And during that time my two of my kids had no phone service because of a mistake that Andrea made. When we went in the manager said that she had made multiple mistakes and would reprimand her for it but nothing could be done to get the phones working. Finally, we were told that our ultimate bill would be $186 a month with the first bill being a little higher because of activation fees and partial month service. Our first bill came and it was $300. OK we understand that we are now on our second bill and the bill is now $500. when calling and trying to find out why our bill is so much we were told that we had to deal with corporate that there was nothing they could do. So once again, the store lied to us and is unwilling to help us. The whole situation was shady and nobody really wanted to help us. When we got our new phones in we tried to take them in to get them activated and we were told no that the original rep that helped us didn’t work today so we had to wait three days for her to come back so she could activate the phones. On top of that they messed our service up multiple times which messed up the Sim cards and every single time they charged us for a new Sim card. I don’t know if it’s just AT&T but this store is the worst store and the worst phone buying experience I’ve ever had in my entire life. How do you go from $186 a month to over $500 a month. And the messed up part is we traded in our old phones that were paid off to get new phones and make payments on them so if we decide to not work with AT&T anymore , then we have to give our phones back so we’ll have no service and no phones. I wish there was something that we could do but because they’re a third-party AT&T retailer there’s nothing. Worst store store ever do not go to them for Service. You will get the runaround lied to and any other thing they can do wrong they will and just say oh we can’t do anything about it.
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November 2023 by Ernesto Felix
I’m really glad they have someone who speaks Spanish. Earlier this week my mom went it and needed some help with her account, there was a Spanish speaking worker there that got her all settled.
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August 2023 by Rebecca S.
I wanted to upgrade my devices. They ordered the wrong devices...wouldn't accept a return...extremely rude and unhelpful!!! Go to the AT&T at Tempe Marketplace...excellent customer service..,what a difference!
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August 2023 by Archie Millhollon
The AT&T agent greeted us as we entered. She answered all our questions quickly and clearly. Lastly she did an excellent job installing my screen protector.
