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“I recently purchased a State Farm Insurance policy through Misty Virgil Ins. Agency and her team. I have to say I had the best experience ever talking with them and if I could give more stars I would!”
“Ryan’s office always super helpful! They make it super convenient to do business. I love being able to call their office for questions while also being able to use the app to make changes to my car insurance. Thank you to Lindsey for your assistance!”
“I needed to be heard... And I was. I think it's safe to say that I had PTSD as far as insurance companies go...Wyatt was understanding, realistic, and very personable. 10/10 Thank you for exceptional service”
“Nikki was efficient, professional and friendly. Even though I don't have a need to come here often, it's the only place I'll go. Always a pleasant experience and rarely a line of people.”
“Phoning this particular State Farm office is always a pleasure. This particular phone call was a joy. Caitlin (sp) is always so knowledgeable and friendly/caring. Natalia has a good team.”
“Never heard of environmental insurance until my airport required me to have it for a self-fueling operation, but Matt was right on it, fast response + binding of a new policy with lightning speed.”
“We have used Jenn for years and cannot see her praises enough! Honestly, every time we have needed help or had an issue, she has responded quickly and in just the way we needed. She and her staff are amazing!”
“I have the best experience here! This is my second time using this company and I was fortunate for Josh Gutierrez to be able to assist me both times. He was very professional, patient and sympathetic. His customer service was extraordinary he was able to answer any questions I had as well to vanquished any doubts and was able to get me into a new insurance immediately. This is a great company with great customer service I recommend this place and as well asking for Josh Gutierrez”
“I have always received excellent customer service from Laticia in the Roger Downey State Farm office. Especially with my latest insurance renewal. I was looking to make adjustments to my policies to reduce the premiums. Laticia made some suggestions, I spent time with her on various policy changes and resulting impact of the premiums She was very patient and understanding. We finally settled on a set of adjustments and premiums. State Farm beat out the other insurance companies I was using for comparison. The State Farm website did not seem to have the latest updates, but she was able to email me the info I needed. 5 stars to Laticia.”
“Very professional and courteous! Each Agent (Tol Graves in this case) and how they organize their office is unique and does make a difference in terms of customer satisfaction. In other words, it's not just a simple matter of all State Farm Agents are the same since the overarching company is still State Farm. The detailed training and attention to detail are different within the office of each Agent. Tol does a phenomenal of running his office, and his staff is second to none in terms of providing timely, thorough, fair, and very knowledgeable customer service. Thanks!”
“Woody was amazing to work with! His extensive knowledge helped me significantly cut my insurance premiums for both auto and home owner's insurance, while also getting even better coverage for my money. A great experience overall.”
“Honest people and and easy and comfortable experience. They saved me a ton of money with better coverage. I will be staying with them for the foreseeable future.”
“The office staff at this State Farm office is FANTASTIC. I have many different policies and have been a client since 2003. Kursty, Kristen, and Dawn are 3 of the ladies I have worked with and each of them have been absolutely incredible. Excellent communication, fast response times, and no matter why I am calling they always make sure to take care of me. Kursty THANK YOU for being you, for listening and going above and beyond the call of duty to reach the necessary people to get my claim resolved. I appreciate you and acknowledge all you do.”
“I did a search looking for an Auto Owners Ins agent and found Imes Insurance. I called anticipating an automated answer. I was pleasantly surprised when Candice answered on the first ring! She took the time in that call to get the information she needed from me. Following communication was excellent. I am set up with the bundled coverage I need that fit my budget.Excellent customer service! Thank you!”
“Excellent service from Sergio for any type of insurance, friendly attitude and immediate resolution. Without a doubt it is a place of honesty and responsibility. I recommend this place.”
“Excellent service by Kamerin! She was super friendly! I was with Progressive for years, so I decided to test the waters for new insurance. I had about 40 emails and calls within 2 min but Kamerin’s email stuck out for many reasons. It wasn’t the exact same layout and subject line as the other 49! After clicking on it, the quote was in the email and didn’t have to go clicking another 30 times just to get the quote. I called her and she answered every question perfectly! If I were you, I’d call and ask for Kamerin. She’s the best!!”
“If you are wondering what has happed to customer service in the age of 800 numbers with their long menu of help options and recorded messages, well it still exists. State Farm has an 800 number, but if you want personalized customer care you can call the office and speak to a friendly professional. No need to find the right option or wait on hold for a “real person”. I am not used to having a local agent. I guess it’s Old School, but Retro certainly works for me. I spoke with Shiela Duffy to switch coverage for auto and home. The rates were good, but I wasn’t sure what it would be like to work with a local office. I am used to working on line or talking to a call center where the level of experience and training is not always consistent. When you need information or help, you may not get the best answer, or worse yet, any answer at all. Sheila set up my policies quickly and efficiently, and all questions and concerns were handled professionally. It is always a pleasure to speak to her and she encouraged me to call during business hours and talk to her directly whenever I needed any help. I feel confident that she is looking out for my best interest. I would highly recommend this State Farm office.”
“I have had this agent for years! I have only spoken with Mr. Cho one time, but the office manager, Candy is great! She has always been willing to help and is so nice and sincere.”
“My parents started with Pat when they first got married and are still with then and for the last 10 years or so, i have been too.Way better then the other "cheap" companies out there with almost.the same cost and 100% better customer service.”
“I have been a customer of Bruce Hoerner for many years. Whenever I have a need to use my policy, Jody and Martha in the office are simply amazing in taking care of my needs. They are so knowledgable about my coverage and are so polite in getting my problem taken care of.”
“I only have one complaint I wish they would open back up their office. I like to talk people in person not on the phone. . Since the pandemic they never reopened there office. That's the only reason I am looking for a new agent.”
“Marge Black and her office have been outstandingly supportive, knowledgeable, and helpful throughout some several decades. They reach out. Recently they offered Ting which was an excellent service. Many thanks to Marge and the office.”
“I had a mix up on a refund and Heather, from Lori Daniels office managed to finally unravel. I made several calls, and each time she was understanding and helpful. Considering other factors- I think she went out of her way to help me. Thanks Heather!”
“I’ve been an Allstate customer for over a decade, and I’m very pleased with the service I’ve received from The TSG Agency. The agency is exceptionally well-run, and the customer service is outstanding. Every interaction I’ve had with their team has been a positive experience. I truly appreciate their professionalism and dedication to their customers.”
“As a AAA member would definitely recommend this location. It was easy for me to get an appt that worked with my schedule. Dylan was prompt and kept me informed of my options and results. A very annoying vibration and clicking noise was located and fixed. Would definitely recommend and intend on using their services in the future.”
“♥️♥️♥️ THIS PLACE!! IN PARTICULAR, **BRADY HEMEYER** IS OUTSTANDING!! HIS CUSTOMER SERVICE IS TOP NOTCH & HE REALLY CARES ABOUT HIS CLIENTS!! TO SUM IT UP IN A NUTSHELL, IF I OWNED A COMPANY, I'D WANT **ALL** MY AGENTS TRAINED BY HIM!! OR WE CAN JUST CLONE HIM!!? HE'S A HUUUUGE ASSET TO THE ADAMS AGENCY!! SO BRADY, YOU'RE STUCK WITH ME!! I'M YOUR CLIENT, **FOR LIFE** ♥️ ♥️?♥️”
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“John Sexton sold us our HOA policy for our common areas and Board and he has been a veritable font of information! He took time to answer questions I had and I was able to learn quite a bit it from him. Definitely recommend!”