-
March 2024 by Brian Scott
Had a fraudulent charge on my account that i reported. I cancelled my debit card. Waited a week or so for a new card and had the exact same fraudulent charge happen again. You would think the bank would flag this vender. Zero security at all.
-
March 2024 by Elyn Valenzuela
Brian is not transparent to conduct business.
-
June 2023 by apachemix love
This place has the worst customer service. The employees are rude, distracted and one of the females there argues with everyone like it's a debate.
-
November 2022 by Alex Smith
This review as of this particular, Bank of America location, not every Bank of America location. BOTTOMLINE IS DON’T GO HERE!!!I went in to withdraw money from my checking account. I was told by the teller that “We don’t have that much cash, but would you like a cashiers check?” That’s right, the bank teller told me they didn’t have money to process a withdrawal and tried to upsell me a cashiers check at an additional cost instead…When I asked them, if there was a real Bank of America location, that could actually handle my withdrawal, they told me to try Rural and Baseline. I went to Rural and Baseline, and they took care of me with no issues. Take your business there or any other Bank of America location, other than Dobson and Baseline where the customer service is terrible.
-
October 2022 by Jay Tucker
Ernest helped my mother and I get many things done and was extremely helpful and a very nice gentleman. Thank you for all you did Ernest.
-
August 2022 by John Woodward
8-12-22 Bank closed at 1:42 pm— How inconvenient— Management needs to changed at this location
-
July 2022 by J. V.
Itzel Perez was unprofessional, I would've gotten better service if I wasn't hispanic. I only gave it one star because zero stars is not an option.
-
May 2022 by Uncle FB
I sure can relate to Cole's impression of the branch manager below. Went to the teller with a TreasuryDirect Account Authorization form from the U.S. Department of Treasury that require a bank officer to verify my ID, certify and stamp. The teller then took it to the branch manager who just didn't seem to want to be bothered or be willing to help. No can do was basically the answer I got, and his attitude became increasingly passive-aggressive as I started to challenge him. Long story short, it didn't end pretty and I angrily walked out. Later, after listening to my story, my spouse also recalled an unpleasant prior experience with the same gentleman who was ice cold until he pulled up the account and saw the balance on his computer screen. Not sure why he seems to have this attitude that he's better than the rest of us. Maybe because we were in cheap T-shirts and shorts while he was in a suit? As customers of BofA for over 25 years, these experiences and the interest rate with increasing zeros behind the decimal point have surely motivated us to start moving funds out of its custody.
-
May 2022 by Amanda Vermilion
05/06/22. A short staffed day BUT .. (Opening time) As a customer I witnessed two employees whom exemplified customer service in every way. Both Neha Valsadiya and her Manager prioritized all the customer's needs in a professional, polite, and skilled manner.
-
May 2022 by Kbffaz F.
Went to the teller with a TreasuryDirect Account Authorization form from the U.S. Department of Treasury that require a bank officer to verify my ID, certify and stamp. The teller then took it to the branch manager who just didn't seem to want to be bothered or be willing to help. No can do was basically the answer I got, and his attitude became increasingly passive-aggressive as I started to challenge him. Long story short, it didn't end pretty and I angrily walked out. Later, after listening to my story, my spouse also recalled an unpleasant prior experience with the same gentleman who was ice cold until he pulled up the account and saw the balance on his computer screen. Not sure why he seems to have this attitude that he's better than the rest of us. Maybe because we were in cheap T-shirts and shorts while he was in a suit? As customers of BofA for over 25 years, these experiences and the interest rate with increasing zeros behind the decimal point have surely motivated us to start moving funds out of its custody.
-
April 2022 by Zoila González
Worst bank ever, I asked for cash back and I was short $50 I didn’t find out until I got home, I went back to the back today and they said, but nothing wrong . The teller knew she was wrong . And the Superviser said sorry but I trust my girl a 100%. Please don’t go to that location they still your money . Baseline & Dobson .
-
March 2022 by Tricia C.
One teller at lunch time and 5 people in line. Maybe you should look into universal tellers so the dude in the cubicle just surfing the web could help out.
-
January 2022 by Rose Wade
Our banker is Neha Valsadiya at this Bank of America located on Baseline and Dobson. She is professional and kind. She follows through on what she promises to do and patiently answers our questions. Her manager is named Earnest and he treats us with respect and goes the extra mile to help in any way possible.We have received excellent service from these individuals and highly recommend them!
-
January 2022 by Ryan Hilt
This is the worst bank in the country. Plan on closing my account. Bank of America? Please you cant cash checks now? Wow
-
December 2021 by PERSOP
I got there just after 4 pm not knowing they close at 4 pm. Less branches, less staff, shorter hours. Less and less to like. Have been thinking of changing bank for over 30 years. Even in an other country Americans have never said a good word in regards to Bank of America.
