-
February 2024 by Angie Nixon
Just a note of Caution.I took my samsung note 20 ultra phone in to have screen replaced in August 2023.When I went to pick up my phone, they handed me my phone and I noticed the trim was black instead of the original bronze.They didn't even contact me to get approval. I would have taken elsewhere to get the correct trim color.I was concerned about the color difference because I always trade my phone in when I purchase a new one.I told them my concern and they told me if there was a problem with the color they would make it right. I should have got it in writing!I did ask for paperwork and they told me they don't give paperwork for insurance repairs that the paperwork goes to the insurance company.I needed my phone and I thought since they already had it fixed and assured me they would take care of it if there was a problem when I got ready to trade it in it would be okay.I trusted them and now I'm out a $600 trade in on a new phone.I decided to get a new phone from Samsung and trade in the one they repaired. I was told the phone has to be in original condition as far as color, etc.I contacted batteries plus and was told that they will not replace the screen with the correct bronze trim and they want to charge me $349. I've taken all my business to them in the past and gave them referrals to anyone that needed phone repair. NOT anymore.I contacted the insurance company and they won't help either.I am a senior and feel that they took advantage of me.I don't want this to happen to anyone else.I will be taking my business elsewhere from now on.
-
February 2024 by Nancy Dinsmore
Dropped off Battery pack and base for a scanner on December 30, 2023 to have the battery replaced. Employee said it would be a couple weeks before they could be replace the batteries because the guy that could do it was on vacation.Received a VM 1/25/24 telling me it was ready for pick up. No other details.I go to pick it up today. 2/2. When I arrived today to pick it up, he told me he threw away the base and batteries. NOTHING TO EVEN PICK UP! GONE IN THE GARBAGE WITHOUT CONSENT!As a customer, IF they were corroded and couldn't be fixed, that should have been IN THE VM! He told me it had been there for a month. He told me in the beginning it would be a few weeks!As a business, it should have NEVER been thrown away! The call I received said "It was ready to be picked up."The employee started yelling at me. I was not happy. I walked out.You have security cameras. It was about 1:30 today. Watch it!Horrible communication AND miscommunication!POOR BUSINESS.
-
January 2024 by Tom Goosman
Easy online order process, good follow-up phone call when out of stock item was received, and fast friendly installation at the store.
-
December 2023 by Kevin Larkin
Great store and staff. Had to have my phone charging port replaced. When I called in, they ordered the part without making me come in and pay in advance (unlike other phone repair places). Staff did a great job communicating with me and the phone was repaired in the quoted timeframe and is working great!
-
December 2023 by Alisa Paradis
This location has rude customer service, is highly unprofessional, and ended up breaking my camera after fixing my screen.The first visit I was quoted over an hour to fix my phone even with an appointment which i mentioned should take only 20-30 minutes. The clerk said my phone was difficult to fix and thats why it would take so long. I didn't have a choice in this location per t-mobile, it's 13miles away. I was just about home when they called saying it was ready 20m later. Wasting my gas and time, especially since I would have hung around.Come to find out that they broke my front camera, now causing me to make ANOTHER trip. The person on the phone , Kurt, kept speaking over me and interrupting me as I was talking, Highly unprofessional!
-
December 2023 by KEVIN JUDD
Ordered online a car battery it was exact fit battery got a discount for ordering online and also an instant rebate for picking it up at the store. Great customer service battery was in stock wasted no time.
-
December 2023 by beinne03
Got 18% discount online and ordered car battery. I received an email that my battery was ready. When I got to the store the employee was waiting with the new battery and helped take it to the car. Fast and efficient!
-
December 2023 by Dolly Will
Anything and everything in batteries + light bulbs and accessories. They also have cell phone repair. Associates are very knowledgeable and very friendly. They will fix you up in no time. I'll recommend Batteries Plus to everyone!!!
-
December 2023 by Jocelyn Alvarado
Most unhelpful unprofessional employee. The kid working on 11/7 @ 6:45pm was less than helpful. We called 4 times to get an answer, we were hung up on 3 of those times. Finally went in only to find that he wasn’t busy with customers, but rather had a friend in the store with him that he would rather converse with than do his job. When we walked in my husband mentioned that we tried calling to which he replied, “I know.” Requested that our car battery be checked out he immediately said that because it was bulging it would not be covered under warranty. Not sure why. Isn’t that a reason for the warranty to be used? Refused to look up the warranty. Went to Auto Zone instead. They were MORE THAN helpful. At least someone wants to work and help their customers.
-
December 2023 by Kate Ince
Returned for replacement on a lifetime car fob battery. Staff (young man) VERY unprofessional. Argued about account info when he improperly entered info based on husbands response to his poorly asked questions. Then he got belligerent about it. Will not return to this location. Have been shopping at Batteries Plus for MANY years.
-
December 2023 by Roger Kaufman
Best prices, quality products, fast and friendly service!
-
October 2023 by Jordan CM Davis
I took my iPhone 8 in to be repaired on Wednesday. I needed a new screen and battery. When I came back to pick it up, the heavy set guy with long hair, I think his name is Jonas, told me that he broke my home button and there’s nothing that he can do about it. He gave me the screen for free as compensation but I’m still left with a problem that he caused and now I must go out of my way, and be without my phone for another day, just to fix his mistake. Highly unprofessional and inconsiderate.
-
October 2023 by Randall Krouth
Online ordering with a 10% discount and easy store pickup.
-
August 2023 by Todd Hoskinson
Bought 4 batteries online and picked up in store! They were ready immediately, Quick and easy with excellent customer service!
-
May 2023 by Marianne Henning
Needed to replace my iphone xr screen and a friend referred me to batteries +. I was happy to learn this and there is a location in the neighborhood. The process couldn't have been easier. I called to make sure the product was available I made an appointment dropped off my phone and was told to come back in an hour. The employees were informative made me aware of specials available to me and were polite. All in all everything went off without a hitch. I am happy to recommend Batteries plus if you need to replace the screen on your iphone they were fast and friendly.
