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August 2025 by World Traveling
The branch is top notch. Expertise can be found in many areas . They help me open my accounts - a few reviews mentioned Kevin and it is true his world knowledge and ability to handle complex issues come to the forefront . Mr Greg provided expert guidance on business and Mr Casey demonstrated his expertise and years of investment experience. If you want high level advice, go to this branch.
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March 2025 by Kristen Buckley
Beware! PNC was great, till it wasn't. Had my account for 6 months & then went into a branch where they informed me my account had no money in it. After panicking a manager called HQ and was informed that they had the right to close my account at any time and so they did & sent me a check with my funds in the mail. They closed the account on the 7th, didn't cut my check till the 10th, mailed it on the 11th, I received it on the 15th which was a Saturday. So they enjoyed 11 days of interest on my funds. I was told I would receive a letter why- no letter came, and when I called to inquire they just read me a spiel about how PNC can choose to close account anytime they want per an agreement I signed when I signed up.
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January 2025 by Dominick Wiggins
Meet with advisor for new credit card and change of address. Card shipped no wrong address no change of address occurred. 5 days wasted waiting on a card that never came plenty hrs ways at the branch and on the phone with customer service
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November 2024 by Patti Chittenden
Oh my gosh, a week before Thanksgiving I walk out of the dollar store and go into the grocery store to buy my food and I don't have my debit card. Thank goodness for Kevin and the friendly gas service at PNC. He was able to cancel the old card and I was out the door in less than 20 minutes with a new card so my holiday is back on track. Thank you, Kevin and PNC
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July 2024 by Tarek Abdelhady
Friendly people and no problems! Kevin was a great help!
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February 2024 by Misha H
I recently opened an account with PNC, but I'm perplexed by the presence of tellers and bankers. Entering the branch, I hoped for decent customer service—a rarity these days as corporations seem to have forgotten the importance of treating customers well. After completing a mobile deposit, I was notified of a one-week hold on the deposit. Seeking assistance inside, both the banker and teller were unable to provide solutions or even explain the reason behind the hold. They seemed lost, navigating their computer screens aimlessly—almost as if they were browsing a lunch menu rather than seeking answers. The teller didn't even ask for my account information; instead, she sat behind the counter, idly scrolling on the monitor, lost in speculation.Leaving the branch frustrated, I decided to reach out to the call center, and to my surprise, they were helpful! A young lady there released a portion of the funds and assured me I'd receive the rest of my deposit the following day—which indeed happened. It's baffling that the teller and banker didn't offer the office phone to call customer service for assistance, why are we sitting in this big office with a phone and desk? Put it to use, they simply shrugged, offering no answers or solutions. It begs the question: what's the point of banking with PNC? What do they offer besides frustration? Why bother having branches if the employees aren't helpful? We can handle transfers and other tasks via the app or over the phone.The real solution lies in comprehensive customer service training and offering the same level of service provided by the call center. If that's not possible, it would be less frustrating for customers if they just closed their branches altogether.I will be going to Wells Fargo.
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October 2023 by Uncle Kenta
Horrible. Got rid of PNC Back in my life. Never again. The "cashiers" checks they give to customers do not scan properly and other banks. Had to drive all the way back to the branch, cash it in order to get my own money. If it were me, they'd charge me a fee for a bad check. I'M DONE WITH PNC BANK!!!! Never again will I do business with this massive terrible corporation. EVER! Confusing terrible online banking user experience, horrible customer service, and scam you out of your money with ever changing policies so they can charge FEE$ FEE$ FEE$. Moved my money to a credit union with REAL FREE CHECKING. Good riddance PNC.
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July 2023 by Sherri Hildebrand
Everytime I go into this bank I tell my self, close your account and find another bank. Their customer service is the worst and I can put up with all the other nonsense but that.
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December 2022 by April A.
One thing I like about this location is that it's open on Saturdays for banking needs. Derek waited on me on this visit and was beyond awesome. He is really welcoming and charming and his customer service skills are first class all the way,
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September 2022 by Queeninky480 Garcia
I been coming to this bank for years I swear every time I come this location it makes me want close my account.The customer service is horribleThis one the worst bank office in Mesa.
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August 2022 by Arturo Vences
Absolutely unpleasant, it is not possible that any of these employees know how to make bank transfers to Mexico... No one does their best to help, they just tell you that they don't know how.
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February 2022 by Aaron V.
PNC sucks! I will be closing my account. Loved BBVA. Not sure how PNC was big enough to acquire them because they are terrible.
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February 2022 by Ryan H.
Ariel is awesome! Thanks so much Ariel. She helped me late in the day with a deposit and some fee issues. Very nice and easy to deal with!
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November 2021 by Julie klein
Customer service could improveI have had many issue with BBVA before they merge with PNC in issues continue. I'm really considering leaving. I have had so many issues with this new bank account it's ridiculous. The level of customer service to isn't acceptable. One thing that frustrated me they decided to merge on payday so I could not access any of my money and it put me in a tough situation with bills. Plus there was a holiday after that so we had to wait an extra day. I had to call all the bills I had to pay and postpone them. Almost all my bills that I have set up the new bank with has not stuck and I'm having to re-add them multiple times. As soon as I pay off my balance I am leaving this Bank. I will not recommend this bank to anybody.
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August 2021 by Nic M
A joke of a bank. Do not sign up avoid at all costs unless you dont access to your money. Support is not existent. You will call and sit on hold for hours.
