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November 2023 by Barbara Pierce
Great experience from the minute I entered the service area. I like how service video tapes the inspection of my vehicle. That is a new experience and I think it gives customer satisfaction. Keep up the good work with customer service.
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November 2023 by Emm
We were able to work with Casey over the course of many weeks to find a car that was within our budget and filled our other expectations. I appreciate that he always reached out when he thought something was worthwhile over a long period of time. He was willing to answer any and the many questions we had, and made purchasing a car a much more smooth experience.
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November 2023 by Marie Postel
I had the pleasure of working with Casey to find the perfect car, and I couldn't be happier with the experience. Casey's expertise, patience, and dedication were truly exceptional. He took the time to understand my preferences and needs, and then went above and beyond to locate the ideal vehicle for me. Casey's knowledge of the automotive industry and his commitment to customer satisfaction made the entire process smooth and stress-free. I felt like I was in capable hands from start to finish, and I'm now driving away in a car that exceeds my expectations. Thank you, Casey, for your outstanding service and for helping me find the perfect car!
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November 2023 by Suzy Greenwood
Brandy is wonderful. The shuttle drivers are very nice and professional. The work done on my car is always good and I like that the mechanics do an inspection each time.
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October 2023 by Micah Kandiyeli
I don’t mind waiting to get my car serviced but the fact that as a purchaser of a vehicle we are expected to be with out a vehicle for an unidentified amount of time is a little absurd. I have called weekly to see if there are any available loaner vehicles so that I can get my vehicle serviced which is showing an airbag warning that turned on about a month ago. Each week I am told the same thing. There’s anywhere from 20-40 people waiting for a loaner vehicle so that they too can have their vehicle serviced. Again, the length of time the dealership has my vehicle is not the issue, but the fact that accommodations are not made for purchasers is very frustrating. It is unrealistic to expect people to be without their vehicles for weeks and weeks as well as expecting them to go without ANY vehicle for that amount of time. People have lives and can’t place them on hold to account for the delay in processing time and service length for your dealership. Especially if that expectation is not reciprocated with some sort of accommodation as I have mentioned. I have reached out to several Volkswagen dealerships to see what the wait time would look like and it ranges anywhere from 1-several weeks for a diagnostic then an unknown amount of time to actually fix the issue. Again you can have my car as long as you need to fix it so that I am safe with my family. But be better about helping people who are trying to do right by their vehicle and maintain it in working order.However I will say that when my vehicle needs to get serviced the technicians are very informative and helpful and that my service in that regard is exceptional.
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October 2023 by Tommy Mesquita
Overall this was a really positive car buying experience. Casey made the process easy and streamlined. I showed up and he already had the two trims I wanted to compare pulled up and ready to look at. Also was able to answer any of my questions and didnt pressure me about anything. Everyone in the place was super friendly and just had good vibes. Would definitely recommend.
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October 2023 by Anna M
Customer service is exceptional. Brandy is always very helpful and humorous in interactions. The shuttle drivers, Kip and Nick, who I lucked out each time I’ve been in are safe, courteous and friendly. I appreciate the appointment update via video with explanation of everything.
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October 2023 by Caitlyn Giap Jones
I could not be happier with the service I received. I brought my car in to the service team and my advisor, Brandy, set the bar. She was extremely responsive, keeping me updated every single day my car was with her. I swear she was able to make miracles happen. Thank you for the amazing service, Brandy!
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September 2023 by David Joslin
Brandy was amazing! I needed to drop by the service department for a quick fix on my arteon. She just told me to come in no questions asked. When I arrive she took the car back and it was fixed quickly and I was on my way. I will be coming here for all my service needs going forward
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September 2023 by Valerie Sanchez-Johnstone
Bel, Niko and the Berge VW service department are AMAZING! No matter what issue crops up, Bel has made sure to get us in quickly, get our vehicles assessed and repairs done as fast as possible.They are always been extremely accommodating with my schedule, professional and go above and beyond compared to previous experiences at other dealerships.This level of service has developed a trust for Bel, Berge VW, and the service department as a whole. In turn that ensures my loyalty that I will be returning for all my service needs to Berge and one day when it time for a replacement, this will be the first place I shop
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September 2023 by Jim VanLandingham
Berge Volkswagen in Gilbert, AZ came to the rescue! In 110 degree Arizona for business and the Jetta air conditioner had a leak and was not blowing cool air. Dropped it off, left with my local Rep for scheduled meetings, came back and it was fixed and the car washed. They set realistic expectations and then exceeded them! Brandy was the B O M B! She has a great attitude, sense of humor and kept me informed. Highly recommend them! #bergevolkswagen #berge #gilbert #gilbertaz #az #arizona #gilbertarizona #volkswagen #jetta #service #excellentservice #customerservice #customerexperience #customerappreciation #auto #automobile #automotive #vw
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August 2023 by Chelsey James
From start to finish, our experience was very pleasant and smooth. Upon arriving to the dealership , we were greeted by Casey, who truly made our car buying experience our best one yet! We love our new Cross Sport! Drew and Alyssa, as well as anyone else we came into contact with were wonderful and helpful! At no point, did we feel pressured or skewed, which goes a long way, especially in the car dealership industry. 100% will/would recommend Casey and Berge VW to anyone looking to buy a new car!
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August 2023 by Amy Rengel
Great experience at Berge VW. Casey helped us find the perfect car for our family. He was honest, kind, and upfront about pricing making our experience all positive and quick- not wasting time. David in finance was incredible and kind as well. Thank you all for finding us the perfect car and making it a great experience.
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August 2023 by Free Samples
I want to give huge shoutout to Max in the Berge service department. I called to get a quote and told him the issue I was having, he ordered the parts for me ahead of my appointment and had my vehicle fixed in less than a day. He kept in contact with me the entire time, he was honest and ensured I was completely satisfied with the work they did before I left. Because of him and how I was treated during the entire experience I will 100% be back and you have a new customer. I appreciate you Max and Berge team, thank you for getting me back on the road again!
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August 2023 by Heather Hatch
I have been working with Bel in your service department for the last 3 years, and have always been super impressed with our interactions. I recently made the mistake of going to a different VW dealership that had my car for over 6 hours, and couldn't diagnose what Bel and his team could within minutes. I don't mind to wait for service here, because I know that this Service team is honest and will tell me just what to expect along the way, from pricing to timing. I have been so happy with the service here and Bel is an amazing asset to your service team! Thanks for all you do to keep my older car running great!
