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March 2024 by Joan C.
This is my review on google I can't believe Best Western put their name on this joint. We booked direct with this place..in December to spend 10 days during Spring Training. The clerk said they were dog friendly and looked forward to our visit.. When we went to check in we had our Corgi on a leash and the front desk clerk yelled at us to get the dog out of the lobby only service dogs were allowed. The room was supposed to be newly reno..reno was poorly done, but it was depressing facing a McDonald's and Dennys not 20 ft away. Zero green space. We told the clerk we were checking out the next day and she tried to insinuate we would not get the $2077 that was put against our card before we arrived there. Yes it was refunded 4 days later. Thankfully we asked for ground floor. There is no elevator to 2nd floor. Breakfast was gross...there is a reason this hotel offers a coupon for Dennys. Way too many $$$$$$ for a dive. Really rethinking what hotel chain to use for future trips. The online pics and reviews are very deceiving. Rooms1.0Service1.0Location1.0 Nearby activitiesYou get to listen to the MacDonalds drive through from your room. SafetyWe did not feel safe it is a dive Noteworthy detailsThis is not a hotel. They call it an inn. It is horrible on every detail. Management reply Dear Joan, Unfortunately unless a dog is ADA then it can come in lobby as other guest with medical condition could have a reaction. A year a go we started renovations to the property according to Best Western Standards. When you notified front desk that you were not staying I was given a phone call and told them to make it one night. I feel for people who want to believe that this isn't according to Best Western Standards. To insinuate that we would not give you a refund when only authorization was done. I feel sorry that you didn't ask to speak to me General Manager as we have guest rave about our breakfast. Unfortunately maybe we were out of your price range but if you would come in the summer the rates are low. As with any hotel the rate is according to season. I wish you all the best on your adventures in life. Sincerely, DEB What was sent to Best Western Rather ignorant to imply we can't afford their divey joint. BTW we moved to the Best Western in Scottsdale for the next 10 days. I asked to speak to the manager and was told they were not available until Monday. While I was picking up water, " I overheard the clerk say rudely and loudly to a customer on the phone...we unplugged your toilet this morning. If you had of told us then you need this we could of done it, but now you are stuck until Monday". Our dog has been in and out of six hotel lobbies without a barracuda screaming at us...if you know how to clean and use the correct cleaning supplies it is a non issue. Are you saying other guests will have a reaction to our dog, but not to a "Service dog"? Shake your head. Staff WAS insinuating we would not get our money back. Your breakfast is cold poorly prepared slop. Very limited selection. This is why you offer a discount at Denny's. Re the rave reviews, I am pretty sure they are friends of yours. We are really thinking about using another more consisted chain of hotels for our future travels. I would like some form of compensation. If not from the "Inn", then from the trademark.
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March 2024 by Matthew
Easy in and out, chose it for closeness to what I was doing. Lots of noise through out the night due to location. Nice enough people operating.
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March 2024 by Matthew Milliman
Everybody here has been friendly and helpful. Rooms are well kept. Free breakfast has lots of good options.
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February 2024 by Cherie Larrieu
It is noisy in the room on the east side of the building. Loud enough to wake you up. While the room looked clean on first impression, it was obvious the floor was filthy. Our socks and feet were black.
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February 2024 by Tori Brenner
Overall a great experience. Rooms are decent for price and the location is great. Stayed here prior to moving for a night and while there was a slight miscommunication on an item, the man behind the reception desk was very accommodating.
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February 2024 by Chad Kay
Beds could be more
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February 2024 by Rose Burks
Laura was Amazing, she made sure your stay was what you expected. Price was right. Would stay
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February 2024 by Skip Hatchel
For being a remodeled hotel it was not up to the usual Best Western.Remodel was fair at best. The shower had a label indicating where the hot water setting was located. I would not stay here again. The staff was friendly, not much else to say.Hands down the worse BW I have stayed at, and we almost always book BW for one night stays while travelling.Rooms: Not the best, not even close. We were told they just finished a remodel, but it was replacing carpet with LVL, not much else. It is a worn down tired hotel that could use a complete overhaul.Safety: We only stayed one night, but the hotel is located next to a mall, not sure of the foot traffic during the day.Food & drinks: There is a Denny's and McDonalds within a short walk.
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February 2024 by Ron s
It wasn't worth the $ i paid.It's an ok placeI stayed in many BW, and this one is like motel 6.
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February 2024 by Renee Nickoles
They do not allow Pets anymore. This is not advertised and management kicked my daughter out of the hotel at 11:00pm because they're no longer allowing pets to stay!
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January 2024 by Karen V.
Pluses: the room was remodeled, spacious and clean. Staff of courteous and friendly. The pool is clean. Free breakfast. Minus: the pool is not heated; there is no gym.
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January 2024 by Chido Dude The Rv Gamer
Nice clean room and great breakfast. make your own waffles. very tasty!
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December 2023 by Danette Bonebrake
Great location and proximity to the Phoenix Mesa Airport. Clean, quiet and reasonably priced.Rooms: Clean and spacious
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December 2023 by Kristy serda
My stay with our family was amazing service was amazing and staff down to Housekeepers were friendly. I diffinetly recommend this hotel.Rooms: Very cleanNearby activities: Shopping mall and restaurantsSafety: Safe stay lights were on outside for safety and there’s cameras for security.Walkability: Close to shopping and restaurants to walk to.Food & drinks: Food was amazing
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October 2023 by Angie Person
The lady who does the breakfast in the morning is so sweet and kind, she really knows customer service. Unfortunately there's never anyone at the desk, have to wait a long time for anyone to show up, if they even know your there. Rooms were Clean to start but never replace your towels or TP or other items used daily. Trash never dumped, etc. Even when we put up the please clean sign on the door.Noteworthy details: Handicapped pool
