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November 2023 by Jessie Brown
Absolutely hated this place. Even my partner, who never had a problem with them and recommended them to me, apologized after watching how terribly they did their job for me. Apparently ownership changed. I was charged thousands of dollars to have parts replaced in which they did such a terrible job I had to take it somewhere else to fix what they did. The man at the desk, I believe he's the new owner, treated me like I had no clue what I was talking about, even after telling him I just got done replacing my own struts and tire rods and did in fact know what was going on with my car. There was a noise coming from one of the front tires where I changed the struts, I explained to him where it was coming from and what I think is probably the problem, to which he cut me off to ask if I meant the brakes and I told him repeatedly no, it wasn't the brake pads but was close to them. I suspected I accidentally bent the metal disk behind the hubcap (can never remember the name of the piece) while changing out the parts. I needed a couple more parts replaced anyway, so figured they could handle taking a look at it. Instead I came back after the work and he told me the BRAKES were fine, and left with the noise still very clearly there, even though they said they took the car for a test drive. The car was also now driving worse. The new place was clearly concerned I was driving the car after how it was after this place, and it turned out I was exactly right about the source of the noise. Owner's a sexist idiot.
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November 2023 by Jennifer Le
impeccable service!! as a woman, one could get intimidated by going to an auto repair shop but they made me feel comfortable, answered any questions I had, help me get my car running smoothly again. They checked my car last minute without any qualms. Honest, friendly people love them. I’m coming back whenever I need any car servicing!!
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November 2023 by Derek Elmendorff
Beyond grateful for the customer service Cody, Mike and the Tuffy team display time and time again. Truly appreciate your help. Highly recommended.
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September 2023 by Yudelka Cesar
As a woman and someone who spends a lot of time on the road (so I've had plenty of oil changes at various shops)... I want to recognize Mike and Cody the absolute best experience in a car shop I have ever had to date! They take time to explain, and the report they provide included pictures of what was observed in the inspection in addition to estimates for repairs. The level of honesty and transparency is TOP NOTCH. Prices are totally reasonable. I can't imagine taking my car anywhere else from this point forward. Thank you, guys!
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September 2023 by Walter Schick
I was impressed with the honesty and level of customer service, though we have not had any work done! Our vehicle was inspected and test driven. Work on shocks and struts was initially recommended (and approved by me) but I was subsequently called back and told that problems with the subframe bushings were found. The firm ordered the bushings and I was given a new price estimate. I have not opted to have the repairs done, but the company said the would keep the bushings if I did want to proceed with the repairs. There was no pressure to have work done, and the staff were friendly and informative.Update: I had the work done. The car runs like new and the price seemed fair. Two thumbs up.
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August 2023 by Marc Wilkins
What an amazing experience from start to finish. Great customer service, pleasant atmosphere and accommodating communication. Centrally located. Safe location.They kept me informed of my needed repairs and handled business in a timely fashion.I personally recommend Tuffy Mesa for my friends and family. Would not hesitate to send my kids, parents or friends to Tuffy Mesa.Dependable, reliable and above all else - HONEST …Thank You Tuffy - Job well done.Service: Steering & suspension repair
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August 2023 by Roxy S
We went there for a full inspection and had an exceptional experience. The mechanics surely knew what they were doing. They were honest with the price too. We went to another shop before them and were quoted way above the prices they gave us. We decided that this would be our go-to auto shop from now on.
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August 2023 by Andrew Johnson
Came here for a diagnosis on my dodge ram 3500 because it was cutting off while I was driving it. They told me I needed a new dpf, fuel pump and crankshaft sensor. After spending 3k replacing all that I was still having the same issue. It was cutting off while driving it. Took it to my mechanic in Tucson and he was able to figure out that all it needed was an alternator. Charged me $400 total. These guys definitely steered me in the wrong direction and charged me $160 for an incorrect diagnosis. I came here because they had good reviews but definitely not my experience.
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August 2023 by Mike Gibbons
I usually reserve my Google Reviews for exceptionally good service and treatment.THIS IS NOT ONE OF THEM!!I took my Chevy Tahoe in for a check engine light. I had already been to AutoZone and had a diagnostic check ( for free) that showed a code for the vehicle running lean.I was told that they have to do their own diagnostic but I would get a" multi- point" inspection. For that it was going to cost me $199. Dollars. I gave in and agreed to it. They gave me a ride home to wait for the evaluation. When they emailed me the list of issues the evaluation was incomplete and inaccurate.( Power windows marked as OK when two of them didn't work. Windshield wiper fluid OK. The reservoir has a large crack in it.)What they did" inspect" were the major components. The " Money Makers".I was told that I needed front brakes, a fuel pump, new spark plugs and all four of the shock absorbers were blown.I was given an estimate of$2500and I reluctantly agreed.I would have figured that for a $199 inspection the estimate would have been accurate.To call me the next morning and tell me that the $375 orginal estimate for JUST the rear shock absorbers was now going to cost me $1375 instead. A DIFFERENCE OF$1000 DOLLARS!!It's amazing how pleasant and nice someone can be when they are figuring out how to rob you.The mechanic( John), boasted of being with GM for 16 years. He told me that the shocks were special electronically controlled shocks for an"Autoride" system and they cost $625 EACH!Now in this day and age of computers and easily available information you don't think that I wouldn't check?!?!By the way, John, when I asked you for the parts number for the shock, your answer was " uh- yeah. They're factory stock. Real expensive and hard to find".Don't think that I didn't notice that you evaded my question but you also avoided making eye contact and THAT reeks of being a LIAR.I had my rear shock absorbers replaced at a more reputable establishment for$450.THESE ARE NOT ELECTRONIC ANYTHING SHOCKS!!! THEY ARE REGULAR SHOCKS. THEY ARE NOT $625 EACH!! THEY WERE $ 100 DOLLARS A PIECE.TUFFYS AUTO should be calledFLUFFYS AUTO for what you tried to pull.And your 16 years at GM wasn't General Motors but more likely shoveling CORN FLAKES at GENERAL MILLS.DON'T COUNT ON MY BUSINESS IN THE FUTURE.One final note. The cost of the other repairs came in at the extreme high end of parts and labor costs. Something one would expect to pay at a dealership. NOT A 3 BAY SHACK NEXT TO A RUN DOWN CONVENIENCE STORE IN AN ECONOMICALLY DEPRESSED PART OF THE CITY.Keep doing what you're doing and you won't last long where you're at.Update to Tuffy' s response:Dear Mike,Are you the same Mike that doesn't know how to use the mute button on the phone when I called to ask questions about the truck and I can hear you whispering " John, hey John". And then coming back on the phone with " Uh- we're going to call you back in a while, John's busy". That Mike?Yeah. I certainly trust you.$119 or$199 doesn't really matter if it was incomplete and inaccurate.( I've got a screenshot of the " inspection).As to the shocks. OEM or not,I was told that they were electronically assisted shocks for an Autoride package which my truck does not have. No wires or plugs to anything involving the shocks or struts. Nothing.One final note. As I was leaving the shop it was very reassuring for John to tell me that I could" Go for a long time on blown shocks before needing to replace them".I'll remember that when they give out and the vehicle rolls and kills me and a family of 5 on their way to church.You should be ashamed of yourselves. SERIOUSLY!!!
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July 2023 by M W.
What an amazing experience from start to finish. Great customer service, pleasant atmosphere and accommodating communication. Centrally located. Safe location.They kept me informed of my needed repairs and handled business in a timely fashion.I personally recommend Tuffy Mesa for my friends and family. Would not hesitate to send my kids, parents or friends to Tuffy Mesa.Dependable, reliable and above all else - HONEST ...Thank You Tuffy - Job well done.
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July 2023 by Archbishop W. Anthony Bright
Although my previous post was met with unfavorably from this establishment, and from my home, I feel that we ALL can stand some improvement with yourself and are business. If the post offended anyone from this business, it definitely proves my point, that constructive criticism can hurt, even when it may be truthful. There is NO ONE, or ANYTHING, that is perfect on this earth, and my recent post was only to point out, that some improvement could be needed, to better help this community at large. I deeply appreciate ALL the service that was provided. Thanks again!!!
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June 2023 by Kathleen Nguyen
Great staff and customer service. They checked and done the A/C service for my car pretty quick.
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May 2023 by angela harris
Amazing! They are very professional and courteous, and prices are competitive. We took our '77 F150 in and it has never run better! Beyond happy with their work and will definitely be back with the rest of our vehicles! Thanks guys! You are awesome!
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April 2023 by Daniel Martinez
Excellent staff Excellent mechanics reasonable prices there honest and explained what was going on with my vehicle I recommend to go to this establishment for any and all services they do!!
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March 2023 by Aiden Smith
These guys are amazing! Customer service is fantastic! Brought my car in with engine light on, they ran diagnostic and knew what just to do! And for the affordable cost. Thankful that they do throttle body repair ?? also, Mike is the man ?? he kept me well updated and took care of me ?? will bring my car back for other services in the near future ???Service: Auto engine diagnostic