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July 2023 by Christopher John King
I got my rental on time and reservation was ready!! I drove 2080 miles with no flat tires and no issues. Tom is a very valuable employee who deserves a raise!
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October 2022 by John Groh
The truck should have never been sent out on the road.
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September 2021 by Shelly
The day of our rental of a budget truck was a disaster!! It was cancelled the night before by Zinc, LLC chandler, AZ ( how about a phone call) The Customer service rep said," they don't have your truck" . Frantically, re booking the night before the move to get same price (not). Showed availability at Alto auto. We go the next morning to only find out the truck they have can't be rented, mechanical issues. Stuck on the Am of moving day, Tom came to our rescue. Sent us over to Scottsdale budget ( very professional and helpful) oh, they had a working truck. So, this is to really say the site personnel and owners were very helpful. Phone reps guarantee $99.00 rate, we will see. the Technical booking is really outdated, obviously can't keep up with inventory. They are renting trucks they don't have in inventory , and have mechanical issues. This isn't the sites issues. This is corporate issue!. You need to help your budget sites more and be on top of things. How about visiting your facilities!!Alto auto (Tom) and Joost Ent, thank you for your help.Not so sure we will rent again with budget, to stressful.Final note, check your truck rental day before and call the actual site.
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August 2021 by Shelli Sant
The day of our rental of a budget truck was a disaster!! It was cancelled the night before by Zinc, LLC chandler, AZ ( how about a phone call) The Customer service rep said," they don't have your truck" . Frantically, re booking the night before the move to get same price (not). Showed availability at Alto auto. We go the next morning to only find out the truck they have can't be rented, mechanical issues. Stuck on the Am of moving day, Tom came to our rescue. Sent us over to Scottsdale budget ( very professional and helpful) oh, they had a working truck. So, this is to really say the site personnel and owners were very helpful. Phone reps guarantee $99.00 rate, we will see. the Technical booking is really outdated, obviously can't keep up with inventory. They are renting trucks they don't have in inventory , and have mechanical issues. This isn't the sites issues. This is corporate issue!. You need to help your budget sites more and be on top of things. How about visiting your facilities!!Alto auto (Tom) and Joost Ent, thank you for your help.Not so sure we will rent again with budget, to stressful.Final note, check your truck rental day before and call the actual site.
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August 2021 by Brandon Johnson
I rented a 26’ box truck online from budget (despite my last truck from them leaving me stranded on the side of I40 and despite lying for roadside assistance them telling me “sorry, you’re too far from any mechanics).Anywhoo… yesterday I go to the lot I’m set to pickup the truck from on the 18th. Nobody is working there which is curious and more perplexing I don’t see a 26’ truck there. I call their phone number and nobody answers (the reason I came in person was an inability to get them on the phone for days). I call the 800 number and I’m told that they don’t have a truck for me but “my reservation is still good”. I explain that those are contradictory statements and ask what can be done. They said my case was elevated, an inventory manager would call me with an update in no more than 2 hours, and that they would work to bring in a truck for me. I sit here today after just hanging up with another call (that I initiated) to customer service… a full 24 hours later and I still haven’t heard from their inventory manager. If I’m being honest, I don’t think they’re going to make their 2 hour call back Window from yesterday unless they find a wormhole or Mr. peabody’s way back machine.So… moral of the story is never again with budget. I did however have a great experience with one of their competitors who’s name rhymes with sch-menske getting me a short notice reservation for the same truck. You’ve been warned not to use these guys… caveat emptor.
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August 2021 by Brandon J.
I rented a 26' box truck online from budget (despite my last truck from them leaving me stranded on the side of I40 and despite lying for roadside assistance them telling me "sorry, you're too far from any mechanics). Anywhoo... yesterday I go to the lot I'm set to pickup the truck from on the 18th. Nobody is working there which is curious and more perplexing I don't see a 26' truck there. I call their phone number and nobody answers (the reason I came in person was an inability to get them on the phone for days). I call the 800 number and I'm told that they don't have a truck for me but "my reservation is still good". I explain that those are contradictory statements and ask what can be done. They said my case was elevated, an inventory manager would call me with an update in no more than 2 hours, and that they would work to bring in a truck for me. I sit here today after just hanging up with another call (that I initiated) to customer service... a full 24 hours later and I still haven't heard from their inventory manager. If I'm being honest, I don't think they're going to make their 2 hour call back Window from yesterday unless they find a wormhole or Mr. peabody's way back machine. So... moral of the story is never again with budget. I did however have a great experience with one of their competitors who's name rhymes with sch-menske getting me a short notice reservation for the same truck. You've been warned not to use these guys... caveat emptor.
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May 2021 by Jason Pagliaro
I don’t know Saints walk among us... if not, Tom is damn close to it. His customer service is second to none.
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February 2021 by AJ SUP
Tom was most helpful, informative. A pleasure to meet and do business with, thanks!
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January 2021 by Muslimah Allbritten
Clean trucks, good service.
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December 2020 by Tig P.
After uhaul screwed me with an out of state move from California and told me they don't have a truck available 3 days before even with my reservation, these guys got me out of a bind quickly. Tom helped me. You can tell he's a straight shooter, no sales gimmicks, but he comes through on his word. We need more people like Tom. Just old school business values that you don't see anymore. All in all I got a better deal than uhaul, enterprise and Penske on even a bigger truck. Now I know who to go to when I need a moving truck.
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October 2020 by Jennifer Haney
Very nice man helped me with my truck rental & he made it a very smooth experience! Thank you!
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July 2020 by Tyler Leber
A good experience overall! Don't expect VIP service for a budget company and you won't be disappointed. Expect budget service and a budget truck, and everything will work out great. A little confusion with the drop off location due to no one being there during the hours it's supposed to be open, but the key drop and return was successful.
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May 2020 by Taylor Ipsen
Tom is the man. Went above and beyond to make our experience amazing. Worth going to this location just to work with this guy. He will get you everything you need and bend over backwards to make it happen.
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January 2020 by ST MP
This is a reliable location to rent a truck.The service here is fast and I have never had to wait more than 5 minutes. The trucks We’ve rented have been clean and well maintained every time. Thank you Tom for your amazing service over the past decade!
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October 2019 by Shakira M.
My boyfriend went to drop off our rental truck and the guy refused to take it informing him that the lot was full and we would have to go to the next closest Budget location. Apparently this location is notorious for doing this we were told. I had issues with both budget during my pick up (different location) and now at the drop off. This company is HORRIBLE. Take your money elsewhere to Uhaul or someplace.. don't waste it here. I complained and was compensated by corporate but that doesn't change the fact that I would never ever use Budget again. WORST CUSTOMER SERVICE and EXPERIENCE!