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November 2023 by Diane Flake
Very friendly, helpful, great prices and excellent installation!
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October 2023 by Dylan Hadley
This review is about 2 years late so hopefully things have changed.The price was decent and competitive. The service from the employees at the store was good, Sarah was the most helpful. That's about the only positive from our experience.Day 1: Demo guys didn't show up at the time they were supposed to and we got no calls letting us know. After a couple calls to the store we find out the material was not ready for pick up and the project is delayed.Day 3: Demo guys are scheduled to show up but don't show up until around 5pm TO START. The did end up finishing around 10pm.Day 4-21: Terrible quality of work.Installers wouldn't show up to start until 11am at the earliest and would work until 7pm because it was only 2 people. Even when told repeatedly we would not be home and they would have to be there by 9am or they would not be let in. We left as no-one showed and got a call at 11 asking where we were. They were also constantly on their phones while working, making this project take even longer.We noticed that they were also only using a dry angle grinder to cut the pieces. There was not a wet saw on site.They were not correctly informed of the project and I guess thought we were getting tile through the whole house even though the rooms were not demoed. They did not cut the tiles straight in the doorways that would switch to carpet. Once this was pointed out to them, they just used their angle grinder to cut a "straight" line that left it jagged and looked horrible. Not to mention it was VERY sharp.We found around 20 hallow tiles that they had to replace. To this day we still find terribly hallow tiles that we are concerned about.The grout work is also terrible. The grout in our house has 4 different shades of brown to white and obviously doesn't match. It was like they had no idea what consistency grout is supposed to be or how to mix it.All of this was being communicated to Castle but there was no change. We eventually told Castle we needed a different contractor out here to fix the problems. The first thing the new contractor said when they arrived (after a long while of silence walking around with a shocked look on his face) was "how did they do this?" He did what he could but its hard to fix a fully messed up job that they couldn't make any money on.We have tiles that have chipped and grout that's cracked. We also are still finding huge grout build-ups that were never properly cleaned, like on our new appliances.We were given a discount and a box of tile but I'm absolutely dreading the day I need to call them to fix something under their warranty. See pictures for why.
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October 2023 by Diane Lee
Very friendly, helpful, great prices and excellent installation!
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September 2023 by Nancy Rosner
It was wonderful working with Blake at Castle Floors. Our home looks fabulous. I highly recommend them.
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August 2023 by Adam Zeitoun
Huge selection to pick from, cheaper than any of the other places I checked and they have great employees. Super helpful and knowledgeable
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July 2023 by Jordan Vanduyn
Great communication, great installation, and great customer services. Will use this company again and refer them to friends and family!
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June 2023 by Doug Humphrey
From the time we went un to look at floors to completion we were very satisfied. The estimate was quick and easy. The installers were very professional and very friendly. We are very satisfied with the completed project.
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June 2023 by Cletus S.
From the time we went un to look at floors to completion we were very satisfied. The estimate was quick and easy. The installers were very professional and very friendly. We are very satisfied with the completed project.
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April 2023 by David M.
Castle Floors sold and installed vinyl planking in our entryway. Best New product on the market we were told. Days after installation, glue seeped out from under the planks. We were told to simply wipe it up with WD-40. We even had our stairs done to match. About a year ago the planks began to separate. At several areas around the room I can place 2 quarters side by in the separation. Castle Floor response was it was OUR SLAB! We have tile adjacent to the vinyl on the same slab with no cracking or separation in the grout.
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March 2023 by Shalae Price
Working with castles floors was easy, professional, quick, and our floors look great!! They cleaned up after themselves better than any other trade we’ve had in our home during our remodel!
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February 2023 by Jesse Dinsdale
Great experience!! I stopped in last minute in need of carpet remnants, laminate flooring, & pad. The crew here was fantastic, I was in & out very quickly, they were even cheaper than the big box aka Home Depot.
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December 2022 by Greg Hancock
We had done business with Castle years ago and we're very pleased with them. We went in with another project. Service is friendly and responsive if you go in. Measure happened quickly but it measured out more than we were anticipating which blew our budget on the flooring we had selected. We were promised a call back after some alternate options were researched. A few weeks passed and it never happened. We don't have good experiences with the big box stores but decided to go in and see what they offered. We found a solution and started the process and quickly started remembering why we don't like to use big box stores for projects like this. The measure scheduled was a few days out and felt like we should give Castle another shot. Rather than calling we went in. We explained AGAIN the situation and before long a solution was found. The install happened quickly and without problems. Big box interaction averted successfully. Although it eventually worked out, we would have liked to feel a bit more valued as a customer.
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November 2022 by Kelly Anguish
Just got our entire inside manufactured home installed with wood laminate. The sales people are very nice and great to work with. The installers did a phenomenal job! We highly recommend them.
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November 2022 by csar 58568
The guys did an awesome job, they worked meticulously and diligently with the new flooring at my house. It definitely exceeded my expectations. The work was done in the amount of time Blake said it would take so that was an added plus. If I ever need any new flooring done again in the future, I would definitely use Castle Floors, without a doubt, I highly recommend them.
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November 2022 by CNRAKABOSS CNRAKABOSS
We have used Castle Floors at several houses we have owned and they have always done a great job. The installation was clean and on time. I can highly recommend them.
