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September 2023 by Haley G.
They literally never answer the phone. I’ve been in there SO many times, at all times of the week and day- they are NEVER too busy to answer the phone. They just sit behind the counter and do nothing. I even spoke w a manager about it, months ago. No improvement. How disappointing, we shouldn’t have to drive there to have a few questions answered. The Chase app bot does a better job than this branch.
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September 2023 by Mark Wison
This is the WORST Chase Bank in all of Arizona. Even when you're the only customer at the branch, they will burn 30 mins of your day. It feels like every employee is on Xanax.
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August 2023 by God Samaritan
Shredded my card immediately after it was turned in so they wouldn't be held liable if it was used. I've had multiple poor customer service interactions with them since moving nearby, but this one in particular rubbed me the wrong way.
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May 2023 by Tammy H.
I have been a business customer for many years over 20. Every time i went in i was cheerfully welcomed, by name even. I went in one day and the entire staff was new. The manager was a man with fluffy hair and a very wrinkled shirt that looked like he slept in it. I made a very large deposit but then I needed to get a cashiers check but no one knew me so they would not let me even with my id. I went to country club and southern where i have never banked and did my banking. Very nice staff at that location.
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April 2023 by Laina M.
What's the point of a bank if you're not going to be open in the middle of a Tuesday. I came to deposit cash, but only have my credit card on me so I can't do the ATM. There's a sign on the door saying they're currently closed but there's people inside. How typical for chase to not want to do their job. I'm so done with this bank. Do NOT do business with Chase! Ever.
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April 2023 by Leon Allan Davis
I somehow misplaced my wallet. Went into this branch to get help. Been coming here for over twenty years. The young lady was civil but not very friendly. No smile. She actually asked me for my ID. Seemed surprised when I told her it was it my wallet, wherever my wallet is at the moment. She gave me a number on a sticky note to call. She had to go look it up. Fine. Whatever. So I left and started fooling around on my cellphone. On the Chase app. Fortunately, no one had yet taken any of my money. I discovered that - wait for it - you can lock your cards! Takes two seconds. Locked my credit card and debit card. Woo-hoo! She didn't know that. While she was doing her thing with the sticky note, a portly fellow came over. Rather ill-groomed. I mentioned that I thought all Chase employees were bankers. He had no idea what I was talking about. Attitude matched his appearance. So I guess they're hiring them off the street now. They'll get replaced by AI bots in a couple years. I did walk away with $100 though, so that deserves an extra star right there.
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February 2023 by Michael Brinson
This branch has been consistently unhelpful and unknowledgeable about their own capabilities and processes.My most recent experience was in getting a "member not present" form to fill out so that my business partners and I could open a new account even though our schedules would not allow us to all be together at the bank at the same time.The business banker at this branch had the erroneous understanding that this was an impossibility. He told me that you must have an account open already before you can fill out this form, which made no sense of course.Fortunately I was able to get a hold of my personal business banker and she was able to get this taken care of for me.It's always frustrating dealing with employees who prefer to say no rather than to take the time to do their own due diligence to learn about what is possible and do all they can to fulfill their duties and serve the customer.
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January 2023 by John Doe
This bank branch as well as all Chase Branches are very, very understaffed. I think they keep it like this on purpose.
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November 2022 by Rita Flood
I do not appreciate scheduling everything through the bank app and when I have an important question to ask the branch, no one picks up their phones! Very poor customer service.
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August 2022 by Dee Livengood (HadAGoodLife)
Chase Bank on Baseline near Dobson was closed this afternoon with no explanation of when it will re-open or why it is temporarly closed.
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July 2022 by Mary Berkstresser
The drive through ATM never works, the problem has been continuously happening for months now. Very inconvenient
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June 2022 by Earthling Ben
The only drive through ATM has been broken for months, with no sign of a fix. Unacceptable.
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June 2022 by Hope R.
Worst customer service I think I've ever experienced. I saw the other bad reviews before going, but it's the closest one to me and I was in a rush. I should've just drove to the one a few miles further away.
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May 2022 by Brent C.
This location has very poor customer service. Badly run branch. Had called several times with no one ever answering the phone. When u need the one banker at this location he is rarely in and too busy when there to help. Corporate should get involved. Avoid this location if possible.
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May 2022 by michelle everest
The deive thru ATM is always broken. Always. Tried to use it because the green light was on saying it was open, but it was broken. Backed up and got in line for the teller, sent the tube waited a few minutes, nothing. Pressed call teller button. Waited a few minutes and pushed it again. Finally after pressing it a 3rd time she appears and asks what she can help me with I tell her I'd like to make a deposit. She asks if I have my card and ID and when I tell her I already sent it she leaves comes back 5 minutes later and stares at me. Another lady appears and asks of I got my card back and I'm like no? Apparently the tube got stuck halfway with my stuff in it. I finally got it back but spent 10 minutes in the drive thru when I had no one in front of me to wait on. This is the last time I will go to this Chase.
