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January 2024 by Gloria Larsen
Drive thru ATM broken
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January 2024 by Martin Garza
First I would like to say they have children working at this bank okay maybe couple of adults do work there but this chase bank is very thin skinned they close all of my accounts ruin my credit score. I in turn pay all my credit cards off since they childishly close them and today on December 5 2023 they hit me with a 26 dollar bill on a credit card I no longer have mind you what a bunch of crooks . Please save yourself the headache and everyone walk away and let's watch them crumble together as they scramble to get customers lol
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September 2023 by Aaron Hamu
I am writing this letter to inform others about how this bank seriously misrepresentationed a product to me. I was looking to open a new Business Credit Card for my new business, and I spoke with my usual banker Micheal. I sat down he lit up with a new card that recently came to the market. I have another business and have a card with chase. he mentioned this new card is identical to my current card but with better benefits obviously i jumped and mention that what he was saying sounded too good to be true I specifically asked "what's the catch" he responded to me "nothing it is the same as the other card you are used to but with better benefits". "I Responded with in that case let's do it!". So I was sent over the contact and with my trust in the bank I've done business with for years I signed. fasting forward to now I got a notice that my recent payment did not clear my statement balance. And come to find this card is a pay in full card. this is not in any way shape or form what I was expecting. or told. My other card with Chase is not a pay in full card. You might be understanding the frustration at this point. It is very difficult for a new business to succeed when you are expected to pay the full balance of a card used to purchase inventory every month. So I went back to my banker michael and when I asked him if he knew why I was being asked to pay my full statement balance he seemed just as surprised as I was then his eyes opened wide and he said "I wonder how many other people have this card and are in the same predicament that you are in". which confirmed to me that he had less than adequate training in relation to the card he sold me. i was misled and deceived about the reality of this card. He recommended I call customer service, customer service told me that the only way I might find a resolution was to file a complaint against michael so I did. The representative I spoke with mentioned I may be able to speak with the branch manager to resolve the issue. The branch manager Paul tried to talk to others above him and came back to me with the best he could do. Is possibly help mitigate late fees. I do not believe this is a amicable solution to survive in small business you need to spend money to make money and I cannot do that with this card. because of the tremendous misrepresentation I believe that I should have the card converted to a normal card. I was taken advantage of and pushed to sign a document without being informed of the proper description of what the product was. In conclusion I am writing this on behalf of myself and others in my same position.
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August 2023 by Ellie Techer
My brother and I had a family situation that was tough on all of us kids. Paul Swiatkowski not only listened, he was compassionate, caring, patient, understanding, professional and knowledgeable. Our family truly appreciates the time he took to resolve/help us get to where we needed to be in an extremely timely manner. Thank you Paul !
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June 2023 by Gerardo Hernandez
Notary instructed where to sign my car title incorrectly, now i need a new car title…
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June 2022 by Killer Pollo
This is the first location I've had issues with converting dollars into foreign currency. Every other location I've been to had it next day while this place didn't have it for three.Tellers are a bit inexperienced and can't handle a bit more complex situations.They don't care to ask for an answer on your question if they don't know it off the bat.
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May 2022 by Sam C
As a small business owner, I don't recommend banking at this location or dealing with Chase for any of their business services.
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March 2022 by Evgenya Permekova
What insanity to create a policy of no cash deposit. Humans make it machines to be our daily interaction. I have the card and ID in hand still not enough. So machine is my choice left it does the job just have to hold my breath that it won’t take a 20 dollar and get jammed and keep it then having to spend an hour on the phone to file a claim to get it back. Total joke. Might be time to look for other bank options. Grrr few bad apples of humans have to ruin things for everyone to make things more idiotic
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February 2022 by Jennifer Torley
Had a meeting with Austin yesterday! He was very nice and helpful fron start to finish with opening a new account! Thanks Chase and especially Austin!!
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January 2022 by BUY TFP (True Frequency)
I have five accounts with Chase and they hold a great deal of our money. However I am seriously considering going to a different bank because this location particularly has terrible customer service very unhelpful personnel. I was hoping to open up another account and waited about 15 minutes trying to talk to a banker there were three bankers in their little cubicles no customers with them they looked up and saw me standing there but never bothered to move to even see if I needed help finally one of the tellers ask if I needed something and I said I’d like to open up a new account they said do you have a appointment I said no I didn’t know that was necessary they said let me check with our bankers they all seemed to be waiting on customers who had not yet arrived and didn’t seem to have time to help me set up a new account. I asked if I could set up an appointment he said well that would not be able to get an appointment until next week really this is my third trip to the bank today And each time the personal bankers have been sitting in their cubicles no customers twiddling their thumbs, needless to say I think I’ll take my banking elsewhere Terrible service
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January 2022 by Sharlene Pantic
Sadly, this branch is not much better than the one on Country Club. Customer service is not their forte. They have branches everywhere but good luck if you need to go inside one. Out of six attempts (over time) to have various things done inside of multiple branches, only ONE time was someone actually able to help me. One branch told me they didn't even have any bankers! No bankers at a bank! Ummm, what?! Come on, Chase. Get your act together.
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December 2021 by Nicholas Abruzzese
This location always has at least one ATM broken at all times and it drives me nuts!
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November 2021 by Eric Ingram
I like Chase and don’t want to rate too low, but ATMs at this location specifically are out of use frequently.
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July 2021 by Yazmine And amati
Chase was a good bank for almost two yrs and then I did a few Netflix disputes and then they closed my acct on me because they didn't want to maintenance my acct anymore they restricted me from my 1400 for like 2 weeks sending a check completely screwed me still doesn't make since to me n they refuse to give me any other info as to why this happened. Can't just be over Netflix disputes? I hate this bank and would not recommend them to anyone if they want to they'll restrict you from your own money n not say why. Never again.
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July 2021 by Towanda Green
Very unprofessional staff. Not African-American friendly at all. If you are a black person from any nation, avoid Chase Bank. They don't like us!
