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November 2023 by Yvonne Peggy Giron
Staff knows the storeDirected easily to the product I needed. Time saver.
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July 2023 by Whitney W.
Honestly the staff are extremely rude, as stated by everyone below. My daughter is just getting started, she is trying all different types of products to try to get results she is looking for. Every time she goes in they lecture her about her purchase. Not sure what that is all about but she does not want to go in there anymore so she sends me. It is absolutely horrific how they do not support the new comers in the industry!! Why are they there anyway?? They are alienating their clientele!! My daughter is a driven young adult, always thinking on her toes, why can't people lead these kids with dignity and honor!! There are so many reviews stating the same thing I am and obviously the store staff are not getting the message! She will get her products from another store! If you wonder why you are struggling and can't make your sales numbers take a good look at yourself!!
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May 2022 by Myra “Melanated Queen” Evans
The manager was snooty. She argued with me about a product I used to sell for a company I worked for for 17yrs! I retired from hair temporarily due to Covid so I am out of the loop on some products mainly the sexy hair line. All I asked was if they changed the color on the product I was wanting to purchase. At her store it is the same color but at some other stores and online it is black? I felt like the other licensed white stylist was talked to with a pep in her step but with me it was a lot different? I won’t go to that Cosmo Prof EVER again! I always say the tone of your voice is EVERYTHING.
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April 2022 by Jordan Christie
Store is small and not very clean or updated. Very low supply on MANY items. I mean I get the supply issue thing, but when I asked the girl with medium length brown hair about a product, she was Hella RUDE! Not impressed with staff or store.
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January 2022 by Kenzi Vieane
Adorable employee. Very professional, very helpful and patient. I knew they were preparing to close so I tried to keep it short but I had a few questions about a couple of Christmas gifts. She answered all of them . I understand it can be hard working with other professionals since the industry is so cut throat. She was like a breath of fresh air compared to the last few times I've been into a supply store. ( Which I remember ever trip since I live over an hour away from the closest one). Compared to a couple weeks ago where at another location I was given the cold shoulder and not even asked if I needed help she was very knowledgeable and helpful .
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July 2021 by ashley hallam
I love all the ladies that work here. I've been in the industry for over 15 years. Every time I come in, I leave with a smile on my face.
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June 2021 by Jamie Black
Horrible place u can only shop there is your a professional
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June 2021 by Ann Spink
They were great even though they were out of many things that i wanted the service was good
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April 2021 by Paul Ornelas
Farley well stocked.
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February 2021 by Melissa W
The employees are very nice but they don't have a lot of Brands to offer
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January 2021 by Heather Harris
Always helpful and friendly- especially love the curbside service.
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March 2020 by brent miller
Staff is so friendly and helpful
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January 2020 by Ashley Jade
Hopefully Corporate reads this review. On 1/17/20 at 3:30 P.M. I spoke to the Manager after a group of barber students informed me that she refused to sell color to our barber students confidently telling them, “Barbers cannot color hair.” FYI to all readers, in the State of AZ, Barbers are in fact, highly educated and trained to work with color (root retouch, highlights full & partial, ombré, balayage, single, and on many different types of textured hair) and they ARE licensed to color hair.
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December 2019 by He Saaah
The manager here is the worse! When i walked in, she was chit chatting with another employee for the longest time & didn't even acknowledge me or asked if i needed help. She was very rude & not very helpful at all during the time i was there. At time of check out, she told me i couldn't buy certain things. I been shopping at cosmo prof and other professional stores (including in California) for six years and have never had an issue until now. Yes, i am licensed. I will never come back to this place AGAIN, took my business else where & was able to purchase what i needed. PLEASE GET A NEW MANAGER Asap! Current manager needs to get fired.
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December 2019 by Heidi C.
The manager here is the worse! When i walked in, she was chit chatting with another employee & didn't even acknowledge me or asked if i needed help. She was very rude & not very helpful at all during the time i was there. At time of check out, she told me i couldn't buy certain things. I been shopping at cosmo prof and other professional stores (including in California) for six years and have never had an issue until now. Yes, I am licensed. Took my business elsewhere & was able to purchase what I needed. PLEASE GET A NEW MANAGER Asap! Current manager needs to get fired.
