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November 2023 by John Bradford
I was very pleased I stopped by after work. I confirmed they had my size, not a given, as my truck is equipped with the larger factory optional rims and tires.I made an appointment for the next day. When I dropped off the truck, my wife and I went in to shop it was done before we were.Also, I got a great price on the tires compared to other tire stores in the area.
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September 2023 by Lucy S.
Arrogant young lady at door checking on receipts for purchases accused me of not paying for an item. She was unbelievably rude and created an embarassing scene in front of many customers. After I contacted supervisor and proved I had paid for all items she still refused to apologize. Simply screamed at me to stop holding up the line and move on. This woman whose name is Ana should never be allowed to keep this job. I have never been so humiliated and completely frustrated in my life. I hope Costco management indeed take care of this employee as promised
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August 2023 by Diele K.
Costco is great whether you are shopping for bulk size of your favorite items or a quick lunch at an amazing price! This location is always cleaned, stocked, and the service has always been friendly. I do wish they'd bring back the swirl ice cream!
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July 2023 by Karen Parker
Fantastic Customer Service!I was frazzled about getting new tires for an upcoming trip. Neil listened to my concerns, evaluated my tires and made suggestions for my purchase. The tires I wanted had to be ordered. Neil went into action ordering them and anticipating their arrival prior to my trip. He even gave me an alternative if they didn't come in. Luckily they arrived and I'm on my way all with in 5 days. Thanks Neil!
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June 2023 by Tricia L.
First and foremost, costco is costco. However, this location is the craziest and by far the most dangerous I have ever been to. As a pregnant woman, I was constantly stressed with people hitting me with their carts and how sometimes it would take 5 minutes or more waiting for the hordes of people to move. This sounds like a ridiculous think to make a review on. But I even had someone slam the end of their cart into my as I waited to check out. This is not the place to shop if you are handicapped, pregnant or if you have children who you have to bring with you. The other customers are rude and seriously, this is the smallest Costco I have seen in the valley. Save your money and try another location. This Costco is not worth it.
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June 2023 by Jaimee J.
Normally our experience with Costco has always been positive. Unfortunately today that was not the case. As we attempted to use the self-check out lane the register informed us our membership had expired. This is when a Costco employee, Elaine, approached us and insisted we must renew our membership right there at the register or leave the store. When we asked if we could pay for our groceries and then renew at the front desk her answer was a very rude: "No. Are you going to do it now or not?"We had our 6 month old infant with us and a line of people behind us. So we paid for our membership and groceries in order not to cause a scene. We felt Elaine was unkind and incredibly insensitive during this exchange. In our opinion this could have been handled much better on her part.
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March 2023 by Justin M.
This review is specific to the Costco Optic Department. I recently started using Costco for all my Optic needs and it was the best choice I've ever made. They have an eye doctor right there so you can complete you exam and be able to order your glasses or contacts with no hassle! I have worked with many of the individuals that work behind the eyeglass desk and each one of them have been amazing! Their customer service is next level! I want to give a big shoutout to Charles, he assisted me during my most recent visit and he was a rockstar! I came unprepared and was going to return once I had all my info. He told me to not leave and provided me with the number for the insurance company. I was able to get everything I needed done within 10 minutes after the phone call! I won't go anywhere else for my contact or glasses need! But be sure to get there early cause there is generally a wait.
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February 2023 by Gina G.
I ordered tires on line at Costco to be delivered to the Mesa Location. Had to make an appointment for install. Arrived at appointment time...to be denied a service due to a "lost" lug nut. Next day I purchased a new lug nut....the next available appointment..........5 days! Unacceptable. Called Queen Creek Location....took me same day. I had to go to Mesa....pick up tires......drive to Queen Creek....arrived at appointment time....only to be delayed because Mesa Location WOULD NOT refund the Service cost of an install they never did! 4 HOURS later I have four new tires that should have cost less than $1,000. Turns out cost me....$1236.00 and over 10 hours of my time. DO NOT USE Costco Tire Shop.
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February 2023 by Kathy C. Parker
My daughter took her car in to talk with someone about tires. They made her an appointment, for 2 his later to pick her car up. Gentleman was helpful and professional. The only downside is, they do not have anyone to answer their phone so you will not get through if you try calling.
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January 2023 by Brian B
I ordered tires for my vehicle from the tire center they were replacements for the exact ones previously installed by this tire center. When I ordered them no mention was made of policy changes regarding aftermarket rims. I had the exact tire on my vehicle that was ordered and previously installed by the tire center. . I was told my tires were delivered today. I dropped my vehicle off. I was told it would be several hours so I arranged to be picked up. After arriving home I was told my rims were not rated for the tires they previously installed and replaced a few times over prior to now by this Costco Tire Center.. They never asked me about aftermarket rims nor had the new policy been disclosed. This could have been avoided with one simple question at the time I ordered the tires, " Do you have aftermarket rims". The tire shop manager who defended the policy of not installing the tires also defended not asking the question about aftermarket rims. He also disclosed this has been a problem before but had not modified the ordering process to safeguard against this error. The customer service from the tire shop manager Bill is terrible. I will not be going to the Costco tire center any longer for tires on any of my 4 vehicles and will not be recommending the tire center to future customers.
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January 2023 by David C.
Just as one would expect from Costco stores, this location is accessible and clean and employees are friendly. I've never had a bad experience with Costco and have been shopping here for decades.
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December 2022 by Dawn J.
I didn't know this location existed, I found it on their website. So glad I visited, not nearly as busy as other locations that are so close to freeways! Easy to find parking, plenty of carts, clean store. Got the items I needed and spent 10 minutes in line checking out. SO MUCH BETTER than the other Mesa & Tempe locations!! This is my new preferred store!
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December 2022 by Gil M.
This Costco is like all others I've shopped at in WA, NV, ID, and CA. They provide great customer service and products. However....... Part of Costco is not just the great prices, samples, and people-watching; What you have to deal with navigating the gas, parking, or checkout lines. For better gas and checkout experience, I start early when they open or late both within 45 minutes prior to opening/closing. Parking or walking thru the lots have your head on a swivel and chill attitude. Buckle up buttercup and try to enjoy people-watching, the samples, demos, or cheap and tasty hot dogs, sundaes, or pizza.
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December 2022 by Victoria R.
Ive been going here for a while it's such a good store but today I tried buying muffins and danishes but y couldn't get one of each u had to get two of each because of a deal so u had to spend 20 on 2 muffin packs and 2 danish packs it's ridiculous I really wanted to eat the muffins shame on u Costco for trying to make us pay more!
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November 2022 by Jamie O.
Costco is a great place for large families to buy in bulk and in doing so save money. Having said that THIS Costco is an absolute madhouse. You would think they give away free stuff here. If you need a lot of stuff have fun pushing your SUV shopping cart that now weights 50 lbs around this sea of humans. You will wait about an hour for your pizza due to all the people preordering. The long lines cashing out. The long line leaving for someone to check your receipt to make sure you didn't shoplift. The traffic in the parking lot. Long lines to get cheaper gas. Coming to this Costco turns into a 2-3 hour event in shopping Hell. Did I save money buying in bulk? Yes. Is it worth my sanity? No. Almost had a full blow anxiety attack. My second time there was my last. Oh, and the pizza was really good.