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January 2024 by Robert Sosa
Right before Christmas me. My wife went in and had her wedding ring. Sent out to get repaired to replace a diamond and just a month later. Another diamond falls out. We paid a $150 to make sure all the prongs were tightened and everything. We go back in the store to talk to them and Martha the redhead older woman Was disrespectful to my wife. Telling her that her ring was old. And the gold was falling apart thats why another diamond fell out. Basically, no warranty with the repair they did on iti should have look into it. That's my bad. I go back to them to tell them that I found someone to replaced the diamond for 50 bucks and give us some warranty. And they still brush me off. Buyerbeware do not go here. They will scam you and won't care after they get your money. Customer service is a very below. Average and Martha is ready disrespectful to the customers. I do not recommend buying any jewelry from here.
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January 2024 by Cassie Sosa
I was really happy with them when I purchased some items from them and also they fixed a diamond of mine in my ring and had the prongs looked at. Well a month later I lost a diamond again don’t know if it was the same one but went back to them to tell them what happened and the lady with red hair kept saying and interrupting me, Was that my ring was vintage and old kept downgrading my ring. Irritating as hell. In my eyes poor customer service. Their stuff is fake
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February 2023 by Tonnie Geier
My husband and I went into Daniel's Jewelers Superstition Springs Mall on November 25th, 2022. We were looking to upgrade our wedding rings after 20 years of marriage. I was very specific with what I wanted. The first thing out of my mouth was I wanted white gold! The rings were to based solely on the white gold selection! When walking in we were greeted by a woman that was new to the jewelry store, so we were also helped by the manager Martha! I was shown many rings all looking to be white gold, and I found one I loved. We then picked a band to go with it and it was beautiful. My husband also found a great ring to flow with my rings and we were set. I thought I got a great deal, and we sent my rings off to be sized and soddered. My husband's ring fit perfect so we left with his that day. On December 4th I went to pick up my new set, it had been soddered, but not sized, so I had to send it back out. Went back in to pick up my set on December 9th, it was a little smaller than when I was sized the first time, but it fit ok and I left with the set. Later noticing that when they had re-soddered, it was now slightly off-set? I live 40 minutes from this location and did not want to drive back, I was going to deal with this minor inconvenience. My husband then lost a diamond out of his ring on January 20th, we had a warranty on all rings, so I took his back on January 22nd. They sent it out to have it fixed and the diamond replaced. On January 28th, I was in the hot tub with friends and went to show off my new set and my wedding ring was BLACK!!! GOLD DOES NOT TURN BLACK??? Went in on the 29th to find out my ring wasn't white gold at all...it was sterling silver. They sold me a sterling silver ring and a white gold band. It looks hideous!!! Above all it was the MANAGER that helped us!!! I explained how upset we were about the situation and I chose a real white gold ring that was efficient, and they proceded to tell me it was going to be another $600 and even more for the new warranty. It is unbelievable that a Jewelry company can get away with selling this kind of trash. I highly recommend not buying ANY jewelry from this company, you will regret it!
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January 2023 by Dave Hanna
Great experience of friendly staff
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November 2022 by colette thompson
Ariel was a pleasure to work with. He assisted us in finding just the right anniversary band without us feeling pressured. Thank you Ariel!!
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September 2022 by Alice Deasy
Love their selection. I did self-love present to me for Christmas this year! I can't wait!!
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August 2022 by Mikala Popke
The old red head (cross eyed) lady was highly disrespectful to me and I wasn’t even in the store I was out at the cellular phone case store. My daughters were laughing and playing while looking at the phone cases and this lady walked all the way out of her store to tell me “I need to discipline them”. FOR LAUGHING!?! Are you serious? She then proceeded to tell me she was going to call security on me for not doing anything about them. I would NEVER RECOMMEND THIS STORE BECAUSE OF HER. Again this lady walked ALL THE WAY OUT OF HER OWN STORE TO TELL ME HOW TO PARENT MY KIDS FOR LAUGHING!!!! Unbelievable!!!
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July 2022 by Ben Reilly
The staff is amazingly helpful and they always make us feel like they care about us as customers. We always stop by to say hi and see what new jewelry pieces they have up for sale. Thank you for always being so welcoming Martha and staff!!
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July 2022 by Richard K
Brought in my old gold chain for repair, it looks amazing, I smiled from ear to ear to have my chain and cross back. Thank you Daniels for making my day!
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July 2022 by Yolanda Villordo
I love to shop here they always have sales to Ashley helped me out with getting my wedding ring up graded I love it thank you
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May 2022 by Jessica Garcia
Looked around everything was 50 percent off.
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January 2022 by Alice Robb
Love their selection. I did self-love present to me for Christmas this year! I can't wait!!
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December 2021 by Kim N-Chuck Hemmerlin
They don't stand behind their products. Diamonds keep falling out of a $1,700.00 ring and they tell me sorry! Take my advice shop elsewhere, customer service is zero!
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December 2021 by dawn daly
I love this place. They always work so hard to get you what you want.
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November 2021 by Dei'Aujae Moore
Ashley was a really understanding and helpful worker I 100% would go back!!!