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March 2024 by Nazmul Hossain
I regret to express my profound disappointment with the operational management of the establishment in question. As a longstanding member for over a year, I have consistently valued the services provided by the massage therapists. However, I must convey my dissatisfaction with the administrative staff and front desk personnel, whose apparent lack of proficiency and coordination has significantly marred my experience.Having paid monthly fees, I accrued credits for sessions during periods when appointments were not scheduled. Towards the end of the year 2023, I found myself with three remaining sessions, coinciding with my massage therapist's relocation from Tempe, Arizona, to Mesa, Arizona. Consequently, I sought to transition my membership to the Mesa location, a decision that was initially met with agreement from the establishment.Despite assurances, complications arose regarding the transfer of my membership, prompting discussions to exhaust my existing credits before proceeding with any changes. I adhered to the conditions set forth, scheduling appointments before the stipulated deadline of January 14th. However, mere days before my scheduled session on February 17th, I was informed of a lack of extension records, thereby rendering my prepaid credits unusable.The ensuing inconvenience of navigating between both locations to rectify the situation proved arduous, compounded by the inability to resolve matters over the phone. Despite providing evidence of prior discussions and appointment scheduling conducted in accordance with the agreed extension, I encountered resistance in utilizing my credits.Such discrepancies in record-keeping and inconsistencies in policy enforcement have left me questioning the integrity of the establishment's operations. I am deeply troubled by the suggestion of impropriety and the implications thereof. It is my earnest hope that this matter be addressed promptly and rectified in a manner befitting the standards of professionalism and accountability expected from such an establishment.I humbly request clarification and resolution to this matter, as well as assurances of improved service and adherence to stated policies in the future.
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March 2024 by Abu Ehsanuddin
I recently had a disappointing experience at Elements Massage Tempe. Despite confirming my appointment, it was not honored, leading to a significant inconvenience. The staff, particularly Operations Manager Brea and Front Desk Employee Kaylee, exhibited very unprofessional behavior. Their lack of customer service and rude demeanor left me with a negative impression. I hope the management addresses these issues to improve the overall customer experience.
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March 2024 by Amber Gonzales
My experience at this element's massage was so relaxing and the atmosphere was so inviting took advantage of the membership and can't wait to go back!
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March 2024 by Paul Riley
I received a session as a birthday present and am so grateful. Andrew was an amazing therapist who knew exactly where to focus on my back. I honestly don't remember the last time I thought I could live a life free from back pain. I highly recommend this place for their welcoming staff and great therapists.
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November 2023 by tillyluck
Hands down best massage place I've ever been to! Each therapist has a different unique style which I appreciate at this location!! Front desk is really nice and so is the management! I always feel relaxed when I enter the building! Massage has made a huge impact and improvement in my life! I've been getting massages for 4 1/2 years now and feel the difference it makes on my well-being! Thank you for the great service and wonderful experience each time I'm here!
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November 2023 by Tracey Clark
Friendly and attentive staff.
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November 2023 by Elizabeth Preciado
I had a great experience and Megan was amazing. I was able to make adjustments to my massage as needed. I would definitely recommend Megan for your massages.
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October 2023 by Jay
I am giving 4 stars to the administration for their attention to your needs when you walk in the door. My experience with massage is hit or miss if my regular therapist is booked months in advance or leave for different opportunities. If you have a massage that doesn’t provide a reasonable amount of relief it is frustrating.
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October 2023 by W S
One of the worst experiences I’ve ever had. The front desk offered me a free massage and I politely declined. They didn’t offer any of my money back and wanted me to go back to a place I was crying half way through. You couldn’t pay me to go through this again.Update: They are refusing to give us the license number for our therapists to ensure they are indeed licensed. Continuing to look into this.They did give me the information. The therapists are licensed. It doesn’t change my experience but at least I know they are licensed.
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September 2023 by Bethany Conn
Pamela is amazing. She was knowledgeable and actually seemed to care about making me feel better. This was the best massage I've ever had and the most relaxed I've ever been in my life.
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September 2023 by Elaine Peiffer
Pamela was amazing! She focuses on your needs and is highly knowledgeable about neuromuscular therapy. My back and neck haven't felt this good in a long time.
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July 2023 by Oochie Wallie Wallie Oochie Bang Bang!
I would give this place a 5 but their roster of therapists is forever changing which is annoying when you get used to someone you like and then they are no longer there. Over all this place is not bad but the some of the rooms need to be cleaned better. You can see spots on the carpet where lotion has fell. Just makes the room feel dingy...
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June 2023 by Aventerra01
Great service and easy going management. They don't try to pressure you or make things difficult about subscription cancellation. Because of this, I am more supportive of their business since they are not predatory.
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May 2023 by Kirstin Burke
Chelsea was great and made sure I was comfortable the whole time. She made sure to really work on my problem areas, which is my shoulders and neck mostly due to sitting at a desk all day. I got the massage for my Birthday, and it was enjoyable and desperately needed.
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May 2023 by Cressie Greenland
Wendy is amazing with her deep tissue knowledge. Amazing experience!