-
February 2024 by Meg Sue
I am not gonna lie. I was worried about renting from here bc of all the bad reviews, but this was the only rental place that would allow us to drive their car to Mexico. It was understaffed, but the young man running the desk was so nice and was hustling as fast as possible. The process to rent went pretty smoothly.
-
January 2024 by Kelsey H
Cassidy set me up with a car that was perfect for my trips into the city and out to the national park AND helped me feel way less nervous about driving in a new area. Returning the car was just as quick. Ron was right there in the morning to help me get checked in and made sure I knew exactly which door I needed to get to security to catch my flight. Super smooth, great experience.
-
December 2023 by Jeff Gasner
Absolutely a terrible experience here at enterprise. I filled out the information for express pickup the day before my arrival, and was told they don't offer it. I'm in a 90 minute line sweating my sack off. Bad enterprise.
-
December 2023 by Scott Charles
I was most impressed by everyone’s enthusiasm to help us, and with a smile. The kindness the lady who greeted us to retrieve vehicle was most pleasantly eager to help us, showed us humanity will go far if all showed her kindness towards others like she showed us, But she upgraded us to a wonderful fully equipped Haundai SUV. WOW. The reason being is that our airlines neglected to stow two of our checked baggage plus a car seat and stroller going from Denver to Phoenix AZ , she became aware when our daughter said “Good” in response to our host wondering how our day was, but my wife told all like it was, not good, ‘sheepish smile’ So we were personally quite upset. But she made our day. Thank You.for a wonderful experience and we will look forward to our next trip renting from you again.Scott R.
-
November 2023 by Karina
It was my first time here about 2 weeks ago and it was a great experience! I was concerned with the polarizing reviews, but they were so fast and informative. Mike V. helped me and went over all the insurance options to make sure I understood what I wanted for my rental. Next time I'm in town, I will definitely be coming back here.
-
October 2023 by Cassandra Secord
Was wishing I had a reservation with the very attentive Hertz people when the Mesa airport Enterprise lady(middle aged with curly brown hair) gave me very short answers, eyerolls and refused to even pull up my future reservation on September 28th. When I returned on October 3rd the same lady was still looking unhappy and I feel fortunate that another very sweet woman (Celina) ended up helping us out. The car was great and I am so glad I didn’t end up renting a U-haul box truck to get home. Things went so poorly on the 28th we took a U-haul instead. It was terrible. 4 stars because I always use enterprise and don’t feel it’s fair for one bad representative to spoil loyalty. Hats off to those that still have skills in customer service. A smile goes a long way.
-
September 2023 by Alex Smith
Been renting with Enterprise for years. I would recommend not using this location. They employees at the counter tried to change my reservation and they ended up giving me a mini-van that acted strangely from the moment we got it. Ultimately the rental vehicle ended up having a bad battery and wouldn’t start leaving my family (2 small children) stranded in the Arizona heat.If possible rent your vehicle at a business that properly maintains their vehicles and has better customer service.
-
July 2023 by Alyssa Pena
The worst place ever. First day booked a reservation to go 40 miles out of my way to only get there and then tell me they had no vehicles available for the reservation I booked. Call the 2 other locations within 5 miles who also had no vehicles available. The chandler store offered to move my reservation to the next day, guaranteed me a vehicle, only for me to pay $50 for Uber get here and them tell me they could not release a vehicle to me because I had no utility bill. Had cell phone bill they refused however when I called the corporate number they stated I could use a cell phone bill. Still would not let me use it for rental. Desperately needed rental as single mom who had to finish school shopping and use to be get my daughter to school on her first day. Have rented from enterprise multiple times and never had any issues. Safe to say I will NEVER rent a vehicle from this sorry place ever, ever again.
-
May 2023 by Shawn Larson
BRYCE was absolutely awesome!!! He was friendly, fast, and took care of us when we asked for some modifications with no pushback. Highly recommend him!!!
-
April 2023 by Lori Morgan
My daughter and I landed in Mesa the day of Taylor Swift concert. I did not reserve a car thinking we could take taxi's or uber around town. After realizing what a bad idea that was I saw Walter as he was busily trying the get vehicles for everyone and asked if he could help us. To my great surprise he had a car we were able to rent that was perfect and affordable. Walter, Lynn, Ron and all the other crew did an amazing job with customer service. Had Walter not been there to help our trip would have been VERY different. I am forever grateful to Walter and his great team during an incredibly busy day.
-
March 2023 by James Cooke
Amazing customer service! Came to return my car very early morning and was so happy to see someone was already at the return booth waiting for me! Andrea was super attentive with a warm and welcoming attitude. She was done with my return in the matter of minutes and wished me safe travels. Could not have asked for better service, she helped start my day off right. I will be renting all cars from here in the future.
-
March 2023 by Savannah A.
STILL trying to get ahold of management after days. I made a review and they told me to contact someone through email & still no reply!!! They only reply on reviews to make it seem like they're gonna resolve the damn issue but they haven't done anything to help me!!! First time using enterprise and just a HORRIBLE experience
-
February 2023 by Michael Miller
The customer service here is awful, and their hidden policies are absurd. They refused a rental vehicle because I didn’t have a credit card with me and my ID was an in state ID, which means “I’m more likely to steal a vehicle.” This “policy” wasn’t stated or shown anywhere upon making my reservation. Ridiculously rude staff, I’ll never book through enterprise again.
-
February 2023 by Chrissy Reynolds
Zach was amazing at check in. But I left a jacket in the car when I returned my car and I can't get ahold of anyone to get it back.
-
January 2023 by Philip Vu
Everything run smooth as it supposed. Counter lady was friendly and helpful. Hope every other place will give the services like this place at Mesa airport.
