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September 2023 by Monique V.
Every employee I have encountered there is rude and unprofessional. If your so unhappy with your job, QUIT! We are paying customers you offer a service we have to pay for ! What is the problem with helping print a label or taping a box!!!!
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May 2023 by Tara K.
The FedEx Shipping Center in Mesa on Val Vista and Baseline is the worst. There were 3 men behind the counter and I was struggling to bring in 10 large boxes weighing from 11-93 pounds. The doors open out so I was trying to pull them both open to get in the store while trying to pull a heavy cart. 2 of the men were just standing behind the counter- no one even came over to hold or prop the door open. Finally, one mentioned that the doors have a kick-stand to prop open but would have been nice if someone helped me with the door- even if they couldn't lift the boxes. While I was there an older woman picked up a package- they put it on the counter and told her it was heavy. She was worried she wasn't going to be able to lift it. None of the 3 offered help carry, offer the cart or any other suggestion. I finally offered that I can help her. She said she would try it herself first and was able to carry it out. Lazy and rude staff.
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February 2023 by Lauren S.
I had two returns one for fedex and the other was suppose to go to USPS. I accidentally gave them the wrong one so I emailed them later In the day once I realized, Jay responded quickly to my email and was helpful, told me to come back in with the right item and they would switch it out. So I come back in and explained what happened to the employees and a lady with short brown hair immediately had a bad attitude. She was acting like I was trying to steal the package(the one that I brought in this morning) and was wanting me to explain to them what it was in detail even through I had already told them that the package they were holding was mine. My package was very easy to spot out because it was in a resealed Amazon bag with sharpie crossing out the old postage sticker which I told them but yet she still needed more proof that it was mine... That lady has terrible customer service and needs an attitude check.
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November 2022 by Janet F.
Very rude and snarky. Quoted me $138 to overnight one piece of paper and could not have been more rude and sarcastic. Very unpleasant experience.
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June 2022 by Jolie C.
No one from normal staff was here. Team member Cas was the rudest person ever. I know Fed ex has it tough, but there is never the need to be so rudeness
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May 2022 by Rodo N.
I came in to do an amazon return to the store (5/25/22 at around 1pm). I first explained to the young lady that was helping me that I was doing an amazon return and she responded with the worse attitude I have been treated with, she said "You still have not even told me what you are here for". I contemplated walking out and not coming back but I was busy. I have no idea if she was having a bad day or what but I never gave her a reason to give me attitude. I have worked in numerous customer service jobs and restaurants so I am always nice and straight to the point with every worker I interact with. I will never go back to this place and they should do better training at how to treat their customers. Without customers no one there would have a job so I hope this review works as a wake up call. They ended up pointing me in the wrong direction and I later found out that I had to go to Fed-ex which was an amazing experience compared to the rudeness I experienced in this establishment. Only come here if you want to deal with attitude.
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January 2022 by Tajzia H.
Horrible customer service! About an hour ago of this posting, Employee named PAT was very rude! Was handed my receipt and told to have a good day.
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December 2021 by Allison Z.
A female employee named Pat at was very rude upon entry within the first three words she spoke. I hope she gets the help she needs, whether it be some training on customer service or something else. Thankfully a professional employee named J. helped us instead.
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December 2021 by Melinda B.
Pat really helped us with an important printing project that another location messed up and refused to refund. But - Pat, at the Val Vista and Baseline location, knew the equipment, made the project easy, and was helpful and courteous toward us. Thank you Pat!!
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August 2021 by HendlerobertB S.
Absolutely terrible customer service by a lady named "Pat" she told me that they couldn't ship my box that was perfectly fine because "200 lb boxes would be hitting it." I'm sorry, what box would survive that? Horrible, horrible place. I will never ever go back. Pat should be ashamed of her self.
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July 2021 by Jenn B.
The employees are so kind and helpful here. I have switched my shipping and copy stores due to how great the employees are. They are helpful and make things work. This is my go to place (switched after years going to another place) and it's 100% due to the employees.
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April 2021 by Yaniry Santana
Excellent
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March 2021 by Lisa L.
They were so nice in here. I felt like family. It's close to home and easy to find. Just a great experience all around.
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November 2020 by Corina J.
This location doesn't open until 9 AM. Who does that?? I have to be at work by nine, I needed to send something urgently and they let me down. Come on FedEx, please open earlier!
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September 2020 by Sharon M.
I had excellent customer service today. They took care of me and my pkg and I was in and out in a short time. Unlike my experience with the FedEx store on Power Rd. They were the worst! I would recommend this store and I will be sure to use it again!