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January 2024 by albert thomas
the guys at guadalupe and dobson are awesome and always take great care of us.Brian,Austin,Andrew and the entire crew.Great job Guys!!!!!
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January 2024 by Justin Beebe
I've been coming to this location for some time now. I've had tires, brakes, and battery service here. I've had rather pleasant interactions with most every employee I've encountered. My most recent visit dealt with an overheat issue. Austin, the store manager, was able to find the best possible solution to my issue due to his professional team and experience. Though, this did not technically include service, Austin's recommendation was thorough and backed by evidence. This led to a discovery of a major safety recall issued by the manufacturer that could have been the cause to my engine troubles. The issue is in Ford's hands now for faulty production on 2018 ecoBoost engines.
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January 2024 by Jay Watson
Friendly, quick service! Price right. I receommend Firestone Car Care for anyone.
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January 2024 by k1tty knws
Brian was attentive, fast, and knowledgeable. Even showed me what was wrong with my car just so I could see it for myself. I appreciated it.
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January 2024 by James
Awesome service as always!!!
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January 2024 by Bonny S
Had another shop tell me my vehicle needed extensive work, to the point of claiming it was undrivable, even tried to convince me to leave it there-after another mechanic said my brakes were gone so far I had damaged my vehicle. Firestone said my back brakes, struts and shocks needed replaced in the near future, but that my vehicle was in good shape and certainly road worthy currently. These guys saved me potentially 3k in unnecessary repairs- which would have caused major financial distress for my family. I think this is the first time I have ever left a shop without being told "I had to" replace something.
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January 2024 by Nancy Njoki
Excellent job and on time
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December 2023 by Sylvia Bolanos
Booked my free alignment check on November 22nd, walked into the location today for my appt and Brian addresses me completely shocked that I have an appt and says “I’m not even supposed to have any techs working right now” … what a weird thing to say to someone who’s looking for a service to be done. Even more strange as the appt has been booked for two weeks. Not sure what he meant but I took it as I was inconveniencing him, which was also odd since they didn’t close until 7. I then watched the techs laugh at my work order before putting my car into the bay.. yall could definitely have better customer service. You don’t need to be a stereotypical shop.Edit: Another woman came in after me requesting air in her tires, without an appt, and was told to pull right into a bay right away. Weird, yall have techs available for that without feedback?
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November 2023 by Wayne Starks
If I could give less than 1 star I would. A couple years ago I brought in my Cadillac for a simple oil change. When I went to drive it the next day, the engine seized up. I called Firestone and they told me they didn't have anyone qualified to look at it (huh?). But they would call in a master mechanic and charge me to take a look at it! The vehicle was running fine before taking it in to the Firestone located on Alma and Guadelupe. I ended up having to buy another engine for my vehicle. A very expensive oil change. Beware this location as their technician may not have the best training.
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November 2023 by Max Artemis
Went there for brake issues and was told the only fix was a screw removal that cost me over $400. It not only didn't resolve the issue but left me with an increasingly dangerous situation. I will never return due to the shotty work and less than friendly staff, which I would normally overlook due to being busy. Waste of time and money.
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November 2023 by Justus Y.
The first yelp review I've ever posted in my life. Dishonest people who take advantage of girls coming in for a simple oil change and leaving with a $300 bill by "recommendations." Engine air filter, cabin air filter, and wiper blades coming to a total of 157.96. An average cabin air filter costs $14, engine air filter $20 tops, and wiper blades are $7-20 and takes 5-10 minutes to change all of them. Shouldn't have been more than 60 and somehow they managed to add $100 to that. And a "recommended" $21.48 tire rotation when the car was just recently rotated AND balanced by discount tire for FREE. Congratulations to firestone for being my first negative yelp review ever. If you want an honest auto service, sunland auto is where you go.
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September 2023 by Frank Acevedo
Beats every other auto center I’ve been to. Austin was extremely knowledgeable and his team took care of my vehicles oil change / tire replacements in the time promised. Will make the drive out here every-time from now on for auto servicing.
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September 2023 by Ricardo A.
Called and made an appointment to get my four tires changed 5 days in advance when I arrived for my appointment my tires were not in stock they told me they had to order them from a store down the street. I hate when a place is unorganized and ill prepared
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September 2023 by Bob Martino
8-26-23 Firestone replaced the fuel pump in my 2017 Passat. The fuel pump is under the back seat and you need to access it from the inside of the car. The upside to this story is the I call them at 3pm Saturday afternoon. They went and got the part installed it and had it done around 5pm, which was amazing! They squeezed me in and everyone was super nice! But the next day the gas odor in the car was unbearable. I took the seat out and it just reeked of gas. Had they just cleaned the area where they spilled gas this would have been a 5 star rating. But they didn’t and now the gas smell is also in the foam on the bottom of the back seat. I sure with some scrubbing I can take care of it but it should have been cleaned up.
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September 2023 by Tami M
UPDATE.....SOCIAL DEPT REACHED OUT TO RESOLVE AND PASSED ALONG TO HIGHER UP AND NO ONE EVEN TRIED TO CONTACT US. Do not use this shop!!!! So drove my car in and two weeks later had to have it towed home. They made no attempt to fix it after we approved the work to be done and the vehicle was broken into when there and no attempt to fix that damage that made it not drivable. They claim they are not responsible and refuse to fix the damage to the car.