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March 2023 by Jeanne DeShazer-Ellsworth
I've banked with Firstbank in Colorado starting in 1977 when I married. They've been great to me and my family. After my husband died and I remarried we moved to Arizona. We were glad to be able to simply change our address.
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February 2023 by Dave Patton
Opened accounts online 8 years ago because of the bank's offerings, and later saw the negative reviews and wondered about the in-person experience. Just had my second one, and like the first visit, staff (I interacted with 3 while there) were warm, friendly, and professional. I felt like a hometown boy, which I am not.
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January 2023 by Hope Weber
I’m not one to leave a review so this is my first. I went in this morning to cash a check which I’ve never done before either. The man who “helped” me truly ruined my day. The way he spoke to me left a mark on me and made me want to cry and I will not be returning to this location again. Treat people how you want to be treated. I’ve been having a bad month and it’s one of those things where you never know what someone is going through and I’m still very hurt by the situation.
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August 2022 by A Staley
1st bank doesn’t even deserve 1 star. Worse bank with absolutely horrendous customer service. I have used 1st bank for 2 separate companies I own.My first experience wasn’t bad with Gilbert AZ location. My second one just sucks!! As I’m literally closing my business account and withdrawing all funds in account, I asked. Are you going to give me one of those nice leather zipper pouches to take my money. Banker said lol no. Why would I? Your closing the account. So you expect me to walk out with money scattered in cheap paper envelopes after years of being with you? He said yes. Kid you not. This is just my last experience with them. I don’t have time to post the slew of other complaints. Don’t bank here!!!
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January 2022 by B
Never saw my sign on bonus as promised, even after they sent me summaries. As time goes on, they don't offer overdraft protection, and absolutely love to charge fees. If you value your money and customer service, I wouldn't bank here.
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December 2021 by Brandon Wilson
Never saw my sign on bonus as promised, even after they sent me summaries. As time goes on, they don't offer overdraft protection, and absolutely love to charge fees. If you value your money and customer service, I wouldn't bank here.
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September 2020 by Wendy Sheldon-Barraza
They're ok... I find it very inconvenient that my direct deposit is never reflecting right away on payday. Shouldn't be very complicated since they've had it for at least 12 hrs already for them to apply it first thing on payday.
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December 2019 by Nicole Croyle
Worst bank EVER.
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August 2019 by Jon Ortiz
Least friendly branch I've been to since I have been with them for 2 years.
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August 2018 by Dano Prucha
They seem down with the cash
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July 2018 by Joseph Smith
I am not impressed. Closed account after two weeks.
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March 2018 by Kalif Nash
The worst bank ever, WORST service. They need better employees. The manager at this store is extremely rude and doesn't care about any one but herself. They also always miscount money and are very unprofessional, they barely use computers!!
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December 2017 by eric hyde
The First Bank branch in Mesa does a fantastic job. They are friendly, helpful and have been especially capable in dealing with some banking and bill pay issues handled in their Colorado operation. They have gone above and beyond for me many times and I am glad they are close to my business here in Mesa. Hat's off to the entire branch on Power Road.
