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December 2023 by Bailey L.
My husband and I utilize Floor & Decor pretty frequently for our home projects! Through kitchens, bathrooms and laundry rooms, they almost always have what we need. They have a ton of great options in a wide price range, including more budget friendly to more luxury tile options. Then of course all the accessories and finishes you would need. I do find their tile to be an awesome value and get other project materials through them, but tend to get other accessories or finishes such as hardware and what not elsewhere. The aisles of the store are wide enough to tote around anything heavy and peruse comfortably. They have everything organized well and it's easy to load up boxes of needed tile. The staff is always super friendly, helpful and available for assistance. They offer pick up too, which is great if you know exactly what you want. Bonus, the recently just started offering a military discount this year, I believe 10%. They have a great selection and it's a great option for tile needs. Some of the additional features online for calculating tile needs is also quite nice and I recommend for project planning.
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December 2023 by Zixy G.
I visited this location a few days ago and it's one of the worst experiences I have had I asked about 3 employees for help and they all said they were going to be back but never came back to assist me it took me about 30 minutes to get some help by an employee. very unprofessional I've been to other tile stores and have had much better experiences i don't recommend this store and I will not be returning.
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November 2023 by Julian Wolpert
Good selection at okay prices. Terrible, terrible customer service. Three items on cart and you need the shopper to go get the SKU for you on two of them?? What year is this? And when I come back the cashier has disappeared and I have to wait for another. Fix your barcodes, fix your inventory system, and fix your attitudes.
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November 2023 by Amber Watkins
Great selection at fair prices and their staff is always super helpful, knowledgeable, and pleasant. I wanted samples and figured I'd just get a box. The guy that helped me said to bring them back even if I chose to go with that tile, that way my order would be filled from the same dye lot. I'd never have thought of that. Things like that make it my go-to spot.
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November 2023 by Nancy P.
We just got back from a terrible experience with an employee at the Mesa location, my husband and I were in the market to purchase some porcelain tile for our house. We were trying to match some tile already in the house. The salesman who we had to distract from leaning up against the counter and browsing on his cell phone was less than helpful. He was insulting, rude and condescending to put it nicely. I wish we had gotten his name. We told him what we were looking to see as far as the manufacturer but couldn't remember the exact color but I knew if I seen it I would recognize it. When we found it I asked my husband if he thought it would match close enough it put it in another room. The salesman said "no its not even close" very rudely. I asked might he know of another brand that might work better?Nope, was his answer. he made some rude comment about it and my husband said "never mind we will check elsewhere". So he walked away. I told the salesman I felt he was very rude in lieu of the fact we were customers. His response "oh so he can't take a joke?" I said never mind and went up front and spoke to a manager named Asael who gave me a piece of the tile to take home and said "please if you decide you would like to get this let me know and we will make it happen". He said he would let the other manager know what had happened as well. I would say the management was spot on but this particular employee needs to find a different job, he's less than professional. Thank you Asael for being so kind. I'm sorry the rating is so low but it's no reflection on you.
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November 2023 by Kyle Wright
Spend your money somewhere else. Their customer service is absolutely terrible! The have a good selection but you are better off buying from elsewhere is you prefer good customer service. I was purchasing new plank flooring for our entire house. Their sales person sold us on one of the new more expensive products at $3.79/sf. We started the purchase and they only had 1500 sf in stock and wouldn’t place an order for the other 1000 sf that we needed (1st red flag we should have left). They told us we could come back when it was back in stock and buy the rest and the price would be the same. I continued to chela to see if it was back in stock. It was approximately 3 months before it was back in stock. We went back to purchase the other 1000 sf and the price had increased to $4.29/sf. They wouldn’t honor the price we had purchased the rest at and now we were stuck because I had already put down 1500 sf. This left a bad taste in our mouth but we went back to purchase tile for a bathroom remodel. We picked everything out and made the purchase. We didn’t end up using the stone for the wall behind the sink based on the look of everything once the shower and floor were done. We tried to return the stone and they told us it’s not able to be returned due to the amount of time that had passed. The employee told me they do t have any control over returns because it is managed by a 3rd party company. They still have the exact same product sitting in the shelf and could easily sell it to someone else within days. Needless to say we spent over $15k at this store last year and they won’t do anything to help a customer. I have also done quite a bit of research on the pricing and the cost is comparable to other big box store. I would save your sanity when it comes to customer service and buy elsewhere.Update 10/9/23: I received a call from Vince within less than 24 hours and we had a great conversation about my experiences. He directed me to go to the store with my returns and speak with one of the managers there that day. I spoke to Cody and he helped me with my return and had it all processed within a few minutes. I greatly appreciate the quick response from the management staff and they did a great job of assisting with the problem I was experiencing. Would recommend this store based on their response.
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November 2023 by Jacob Huling
The pro team here is amazing. Ray Johnson and her coworkers have been an asset to our rebuild team here at Arizona Total Home Restoration. They have always been attentive to our needs and very knowledgeable. Thank you very much your assistance the last couple of years!!!!!
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November 2023 by ron smookler
If I could leave less than one star I would. We have been dealing with this store for over 1 1/2 years to try and get some resolution on our luxury vinyl we had installed in early 2021. Both the sales person and the installer (Floor and Decor's recommended installer) told us that since this was NuCore Tectanium Performance vinyl with a cork backing, we did not need any additional underlayment or to glue the flooring on our concrete subfloor. The flooring has a "Lifetime" warranty. The flooring was quite expensive and has over the past 2 years bowed, and pops continually when we walk on it. We had their installer out and he said it was a product defect. We are seasonal residents, have had not water in the home, and keep the thermostat at 86 degrees all summer. There is no reason for the flooring to have bowed. We keep getting the run around from Floor and Decor. They have not followed up to get a representative out or are they standing behind the product.Think twice and do your own research before trusting the sales people, installers or their "Lifetime" warranty.
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November 2023 by Ashley Bledsoe
Some lady was supposed to help us but we waited and she never came back. But Dean was amazing he swooped In took the time to explain how we could fix our problems
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October 2023 by Daniel Rivas
The store offers competitive prices and an extensive range of tile, stone, and flooring options, with the recent addition of a selection of kitchen and bathroom fixtures.
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September 2023 by Elizabeth Tracy
3 days ago we placed an order and used the option to pickup in store. Waiting, waiting, waiting, never any notice our order is ready for pickup. They shouldn't offer the option if they can't fulfill orders. I call customer service and am told the staff says to come to the store to get the order. Get to the store and it takes over an hour for them to retrieve our order. They clearly are understaffed. Either floor and decor needs to suspend the pickup in store option at this location on their website or they need to get serious about hiring additional help. I won't be shopping here again if I can avoid it. They were the only retailer of laticrete in our area that had what we needed in stock to complete our job so I was stuck shopping here. I could've ordered all this stuff online and had is shipped here far faster. The only reason we placed the order with floor and decor was because they are local to us and I figured picking up my order in store would be only slightly less convenient than having everything shipped and risking things showing up damaged. Also it would've been nice to know that one of our items wasn't in stock. Now our job has been pushed back a week because we had to order the missing materials needed to start the job.
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September 2023 by Sarah Michaels
Great customer service, especially from Scott at the register! I came into the Mesa Floor and Decor store because I couldn't find the tile color I wanted near my house. Scott not only directed me to the numerous displays of tile, he walked me over to the exact spot I needed to look. Within 5 minutes I found the tile I was looking for. He saved me so much time. And he also called an associate to help me load the tile into the cart and into my car! I didn't have to ask. Now that's exceptional customer service you hardly ever see anymore. He should do customer service training videos. Since that first time, I've been in the store several times picking up different floor products and always enjoy seeing Scott and his friendly smile as I walk in the door.Thanks Scott, for all your help!
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August 2023 by Todd G.
Just wanted to provide feedback on our visit to the store yesterday to purchase ceramic tile and accessories. We worked with Jada as she assisted/helped us with all materials... extremely knowledgeable and provided outstanding customer service.If we go again, we will ask for her and if you want an amazing shopping experience, she's your girl! regards..Maggie and Todd
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August 2023 by Daniel W.
This store tends to be the go-to place for a wide selection of tiles and flooring. Walked in an hour or so before they closed, and it was a pretty clean store. Just didn't get anyone to ask us if we needed help... Even though we saw at least 6-7 employees standing around. No worries, as we were on our own mission to find some new flooring. Decided to buy a few sample planks, to see what works best in our space. Also wished they had sample planks of the styles on the end caps as there were a few that I wanted to potentially select.The cashier woman was super nice and friendly.
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August 2023 by Kirsten S.
The WORST company you can deal with!!! Don't buy from this company, even with a 10 yr warranty for the product they sell, it couldn't be harder to find a resolution, If I could give a negative -10 I would!Don't even try to talk to Mariah from conflict resolution,
