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March 2024 by Ed Eddy
Lots of things to buy
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March 2024 by Tammy Tobar
Most of the time I experience with this frys is a good experience and pretty uneventful.A few weeks ago I was there and at check out, I was shocked because the checkout girl, Kayla (colorful hair) was not friendly at all, didn’t say a word to me, and was in some sort of a disagreement or situation with the bag person Aiden. She kept asking him things like what’s your problem? Why are you ignoring me, You’re so much drama…. Just like egging him on for some sort of an answer. It was obvious that there was something going on that bothered her, so she kept focusing on that and bothering him versus focusing on the customerAiden, I think, was trying to be quiet, because there was a customer, me, so he didn’t really say a word. I felt bad for him because I think he was embarrassed that she was making a scene in front of me. I come from a healthcare, customer service background Really awful and tacky.I hope somebody can coach her and teach her about excellent Customer service.
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February 2024 by karen chambers
I have been shopping at the Frys (Power & Baseline) for 7 years. When I first started shopping the store was much cleaner and the majority of the employees were friendly and helpful. My shopping experience was stressless and when there was a hiccup Frys made it right.Recently ( x2 years), however the stores appearance, employees and product choices have declined. While my favorite local grocery is Frys in Apache Junction, I like the small town feel at this location. Today was my first Frys pick up and it was seamless. I even had a return and it was stressless.My concern was in the store, a female employee (which was also the associate who brought my groceries out for my pick up)that hit (not to cause harm but enough to make her stagger and startle her) my Mom with a cart. Not a shopping cart but another type of cart. My 78 year old mother was very upset about this due to,almost to the day, she was severly injured by a kitchen staff worker at her place of employment in a similar, avoidable accident. I/we were not able to address the situation at the time and it was a good thing because I might cleaned that associates clock ( not a threat, just a vent).It might be advisable to go over some safety and awareness policies.
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February 2024 by Andrew Anderson
Things here are overpriced.
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February 2024 by cindy keever
Everyone is always very kind and helpful.
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December 2023 by Travis Stephens
Would not recommend. This store decided to not follow holiday hours and with 15 minutes left and being Christmas eve, I work two jobs and wor 5am-9pm had a 10 minute window since I work at dominos in same lot and remembered I forgot graham crackers. Guy at door argues with me on why I can't come in for one item with 10mintues left and then tells me he's not arguing anymore have a good night. Great Christmas spirit and customer service. We at dominos let people in till about 9 and we closed at 8 but hey who wants customers
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December 2023 by Heidi Tarvin
This location is constantly out of items. So often that I am starting to skip going to this one on power and baseline and just go down to Higley. Some of the staff has been rude about us expecting the product to be available and the people working in the bakery can not be relied upon to write anything legible on one of their cakes for you. The last 2 cakes I have bought from this location have ended up being free because not one manager could read what was written.
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December 2023 by Michelle Lovato
Olivia was the sweetest, most helpful clerk I have met! She is just a 5 star person!!
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December 2023 by Loren Engelhardt
Absolute trash. Showed up 20 minutes before closing to just buy juice for my wife who is a diabetic. They had already locked the doors and rudely informed us to go somewhere else.
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December 2023 by Bradford Smith
Big clean store, they have things that other Fry's do not haveLines are very quick and seem to be well staffed during busy timesThe only issue I had was the condition of the parking lot, but that was fixedI actually live closer to two other Fry's but prefer this one
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December 2023 by Lori Barr
A gentleman named Keegan, was so very kind and helpful. I needed help in the self checkout, I believe he was training someone and in the midst of all of that , qhe looked over at me and noticed I needed some help, he was there in seconds. He had a wonderful smile. It was a pleasure to shop at your store today. Keegan, I am giving you 10 stars for great customer serviceLori BarrGilbert Az
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October 2023 by Jeff Mccormick
Refused to cash insurance settlement check. Customer service stated they only cash government checks. I asked them why the kroger website states that they do and they said that they dont at this location anymore. I asked why and was told because that's what they were told
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August 2023 by ed vitez
STAY AWAY FROM REPS CLAIMING TO WORK FOR AT&T!!!! I know this may not be on Fry's but a representative claiming to be from At&t signed us up and made promises that weren't true. They said they would pay off my devices with Verizon and that wasn't true. After hours of getting things settled over the phone and int Att stores, I decided I wasn't going to do it because I would owe Verizon over $3000 that the rep claimed they would pay and that was never true. I will probably not shop at Fry's if they allow this to take place on their grounds from now on.
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July 2023 by Rene' Roberts
Beautiful store. Two visits and I am hooked. Everything from sushi to produce to bakery to meat looks fresh and is appealingly displayed!
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July 2023 by Gina Sandoval
Most useless frys. Every other store is open by 6am this one is not and closes earlier than other stores too. You can never find what you need, nothing is ever in stock. Save your time and energy go to the location on Higley and baseline, it’s huge and never out of stock.