-
August 2025 by Sharon Lockwood
Find what ai need and everone is so nice
-
July 2025 by Conner Coulson
5 stars as a bribe—please fix the app. Refill requests never work, so I have to show up like it’s the ‘90s. Staff here works hard and deserves backup. Fry’s overlords, help them out.
-
July 2025 by Keenan Baird
My son had pink eye. We visited their clinic, where the prescribed him eye drops & an oral antibiotics. After waiting 15 minutes to have the rx filled we left to go to appointments we couldn’t miss.
2 hours later & not only are the prescriptions not filled, they don’t even carry one of the medicines. No courtesy call, no sorry. Terrible experience.
-
December 2024 by Danni Erin Smith
NO, 35 MIN. ON HOLD. YOUR ALWAYS SHORT STAFFED. UNEXCUSABLE. GET HELP!!!!!!!
-
December 2024 by David Ware
Very helpful. They didn't rush when you call. They have scripts ready when they say
-
November 2024 by Mere Bear
This Fry’s is terrible. The pharmacy is seriously incompetent. Common prescriptions are always on back stock, not available. And the “communication” is abhorrent.
-
June 2024 by Aaron Padfield
This fry's pharmacy has never disappointed on making sure that your prescription is not filled until hours after they say they will fill it.
-
May 2024 by Eric Zuniga
Very polite staff. Got my prescriptions no problem. Don’t really know what else to judge the pharmacy for.
-
March 2024 by Daniel S
Always short staffed and extremely slow to get a refill
-
January 2024 by Mel Palmer
They always tell you they will have your prescriptions by a certain time and almost NEVER do.
-
January 2024 by Tony Urquides
Pharmacy is absolute garbage when it comes to getting a simple px filled in a timely manner. Decided to post this after second time of hearing 'please come back in ten minutes'I'm sure there are plenty of reasons that they aren't able to serve people faster. By the looks of things since COVID , staffing is an issue, (it's always awesome to see two empty registers when there's only ever one person at the counter) but I'm tired of waiting 10 minutes in a line only to be told I need to wait even longer past a quoted time.Hopefully other pharmacies in the area can handle my one or two prescriptions a month better than these guys.
-
December 2023 by Odalis Gutierrez
I’m in and out quickly. I never come to pick up my medication unless I get the phone call that it’s ready so I don’t show up and leave empty handed & have to return. Staff is nice as well.
-
December 2023 by Odalis
I’m in and out quickly. I never come to pick up my medication unless I get the phone call that it’s ready so I don’t show up and leave empty handed & have to return. Staff is nice as well.
-
October 2023 by Dean B.
This evening around 7 pm, I was shopping at the Fry's on McKellips & Stapley in Mesa. I needed assistance at the floral counter. Since there was nobody there, after waiting and having a few employees walk by me, I looked around and saw a young lady working at the self help checkout. She was with another customer, so I waited for a few minutes. Eventually when she was done she looked at me and said "What's up?" I was somewhat surprised by her casual attitude, but dismissed it. I told her I needed help in the flower department and asked her to have someone meet me there. After a fair amount of time she came over and said it was closed. I said it looked open and I needed help buying balloons there. She said again that it was closed and I said there was no indication of that. She pointed to a sign on the other side of the counter and said that the sign stated the department was closed. I asked her to show me and she sighed and made a face and copped an attitude even further. When we walked over there, the sign had nothing to do with the hours. So, I asked if she could get her manager to help me. Again, she visibly had an attitude and turned around and left.I waited for quite a while and nobody came over. Eventually I left and finished my other shopping. On my way to check out, I saw her at the self service area and stopped by. I asked if she had found her manager. She said "Yeah, that's her in the red vest over there" and pointed to the far end of the store.I tried to explain to her what a poor customer service experience this was and she was argumentative. The conversation was going nowhere fast, so I told her I would come back later and find someone else in charge. I asked her what her name was. She said, "My name is Selena, don't forget it."The whole time interacting with her, she was disrespectful, smarmy, and petulant. If she gave that kind of attitude to a teacher in school, she would be given detention. If she gave that kind of attitude to a parent, she would be given a time out. What should the results of her behavior be as an employee in the service industry treating customers poorly? I don't expect concierge service. I understand this is a grocery store and these are minimum wage and young workers. But there's basic common sense that applies to any customer service role.After our exchange, she was laughing and giggling while standing around talking to her coworker friends. She wasn't working and not attempting to help me or anybody else. Just standing around wasting the company's money. She's obviously young as she is still in braces, but what is to become of her as she makes her way in the world with an attitude like that? How is she going to fare in college or in other jobs and with adults in society? I sincerely hope this message finds its way back to her. And to her boss, and whoever hired her, and whoever trained her, and to the manager of the store, and to that person's manager. Not only was Selena unhelpful and rude, but I couldn't find any adults in charge and there was no apparent way to escalate let alone get help with my problem shopping there. This whole experience doesn't represent Fry's well at all. It isn't just a failure on one employee's part, it's a failure in training and management and company culture. I've been shopping at Fry's since I moved to town in 2008. During the pandemic, I went out of my way to support not just Fry's but this particular store since I live in the neighborhood. I have a large extended family, we entertain a lot, and we spend a lot of money at Fry's. But no more. Selena asked me not to forget her name. I did not. I remembered it long enough to come home and write this all down. And now I'll forget it, along forgetting Fry's. I'll be shopping elsewhere from now on.
-
October 2023 by Treehouse Bandit
They don't care.
