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January 2024 by Frank Newcomb
So I’m a disabled veteran with ptsd and a eroding spine and a lung issues I get very little money per month from the army to survive on that being said having this store take advantage of me and lie to me about the 7 day return policy due to there employees not doing there job correct and or system messing up I’m not sure where my money went and can’t get a straight answer nor a return call from manager. I’m currently filling a complaint with the bbb and talking with my local va for support on this situation
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January 2024 by A C
If I could give less then a 1 star review I 100% would never in my life have I seen what I’ve seen at this store they took advantage of my disabled veteran husband with there 7 day money back guarantee. My husband purchased a game from this GameStop and because there system failed he was unable to return the game that he was told he would be able too. Upon calling manager did not call back after he was told they would. For me it is absolutely disgraceful to take advantage of a Iraq and Afghanistan veteran who did so much for this country to be lied too and taken advantage of
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January 2024 by vcerbone
My xbox series x that i've had for two years started acting up. I called gamestop to find out what it would give me as a trade-in. They told me they'd give me $275 for my old box. So I went and got a new one and traded in the old and ended up paying $204 out the door. What an awesome deal.
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January 2024 by karla fuentes ca
Good really
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January 2024 by Joseph Nickle
The store attendant was extremely helpful in providing information about gaming consoles and their strengths and weaknesses! Great customer service
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January 2024 by Alice Cannan
The nicest customer service I’ve had in so long! Me and my boyfriend went in on Christmas Eve at night to try and find a last minute Switch for my sibling. The worker was insanely helpful and kind making sure we got exactly what we needed! He made great conversation with us and was just so kind the whole time give this man a raise‼️‼️‼️
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January 2024 by Kyla Kraft
I am so beyond impressed and soo grateful for the experience I have had with GameStop with the Oculus Quest 2 I had purchased in March . Then in December I needed to exchange it with the warranty I bought. They said their warranty had changed but was very diligent on contacting their managers about exchanging it. They reached out to me in 2 weeks and said they would be able to exchange it for a new one which was part of the warranty I bought. I came in right away and received my new one for my son. I am soo amazed at their professionalism and understanding and how they reached out to see how to handle a situation. This was at Gilbert Gateway on S Power Rd and the employees names are: Chandler and Taylee the store leader. They were amazing.
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December 2023 by Alex Rivera
Taylee is an absolute nightmare. We hadn’t even walked through the door yet and we could hear her screaming at one of her employees because they didn’t know where to find something. And I mean Taylee was literally raging screaming her head off I thought she was going to have an aneurism. No one deserves to be spoken to that way and much less over something so trivial. I was shocked at the level of unprofessionalism openly displayed in the shop by Taylee’s outrageous power trip. After she finished screaming, she went on to very loudly talk garbage about the employee she was raging at (again, all while customers were still present and browsing the store). Taylee then answered the store phone to assist a customer and after hanging up she again talked garbage (this time about the customer) to her employee. Come checkout time, we said no thank you (twice) to the offer of joining their GameStop pro membership program to which Taylee became incredibly irritated and proceeded to treat us in an absurdly rude manner getting snarky, rolling her eyes, and unnecessarily throwing our purchase roughly into a bag. Overall a horrible experience, we weren’t the ones getting yelled at but somehow ended up getting the backlash of her horrible attitude. To be clear, the store was clean, organized, and nothing was wrong with their merchandise. Taylee however, is an absolute nightmare and needs to get off her power trip and consider getting an attitude adjustment.
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November 2023 by Kaidey Guengerich
Only 4 stars because I can't put 4.5 stars. The staff were super helpful and friendly, I was unable to find one product that I had come for. Not the employees fault by any means. Just out of stock at this location. The Stapley location however were incredibly rude, unhelpful and hung up on me several times. The manager at this location (power and ray) ended up calling for me and fixed the issue so I could go to the other store to pick up my game. Power and ray location staff are wonderful.
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August 2023 by Charlene Thompson
Nice employees. Way overpriced everything.
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July 2023 by matt colisch
Ryan D was my hero today (2023) the dude was juggling 6 customers and didn’t miss a beat giving all of us the best customer service.
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June 2023 by Melissa Lichty
I brought in a brand new, unwrapped Madden 23 game to see what trade value i might get toward another game. and the guy told me I had to unwrap it before he could even give me a trade in price, then upon opening the wrapper he said 10 bucks. Wow. So I devalued the game for him to say 10 bucks.I'll never ever shop there again. BTW, they were selling that same game for 69 dollars.Felt dirty and "scammy", like the pawn shop for video games.
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June 2023 by Don Douglass
The staff make this place great. Friendly and knowledgeable. We can't ask for more!
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May 2023 by MaineMaineJr
Literally the worst GameStop I have ever been to. There is always an issue here some way of some sort. Between poor knowledge of video game, speaking in nonsenselical terms, and trying to get you to buy things you don't need I'd highly advise to visit another location.
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May 2023 by Daniel Johnson
A pleasure palace full of the greatest confectionery, Video Games. From plushies to consoles, GameStop is your stop for everything "games".