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June 2023 by Claudia Almarest
I prefer Phoenix stop because Mesa has nowhere to sit. After dark in mesa doesn't feel physically comfortable. Just an observation.
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May 2023 by Nicole M.
If I could give 0 I would. Station is closed have to wait behind building with broken needles, smell of urine, broken pipes and you're lucky if the bus even shows up. Mine did 3hrs later and missed my other bus.
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April 2023 by Judy E.
The station is NOT open. You have to meet the bus in the back alley. No seats to wait
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April 2023 by Lisa Harris
I love traveling with Greyhound this is my fourthtrip heading back to Miami tonight with yall cant wait 2:50
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February 2023 by Therealbigsplurge therealbigsplurge
Still closed in the inside. Gotta wait outside like a dog.
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December 2022 by Nathaniel Goad
Horrible the driver left me on casa grande and was lazy they still have my belongings
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December 2022 by Kandy Brown
I had to wait 3 hours for the bus to leave Mesa az and this was my first time traveling by myself out of town and I didnt even make it to San Diego the bus driver was so rude just drop me off in a bad bad area my husband and his son come get me the drove 3 hours away to come get me and on the 5th of November me and my husband left San Diego for Mesa we had to wait over 4 hours for a bus to arrive to take us to Mesa az and the bathrooms are very dirty and again rude bus drivers and we want a refund period
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October 2022 by T Tom
Delayed bus, no lobby, bus just pulls up behind the plaza 1 hour late which made me miss my lay over in Phoenix, which left 8 min early.. Everything is trash
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October 2022 by Paula Perry
Luggage was taken by someone and you won't do anything to help me find it. So I will tell everyone that your bus company's customer service is not friendly and they were not courtesies, nor were they professional. Now I am taking this matter to a lawyer. Someone took my Luggage and it was everything I owned. I was relocating from Jackson Mississippi to Tempe Arizona and everything is gone. Photos of my deceased mother, Son,etc.... All of my items were taken. My name is on my Luggage. Your employee who took my boarding pass had a rude and disgusting attitude. She never issued me a baggage claim ticket, so I never received a ticket number to give you for my luggage. She did fill the tag that she put on my luggage which she wrote my name on, my luggage. So now YOUR BUS COMPANY IS Saying that they are not liable. WOW!!!!!!!!! HOW DARE YOU . I am talking with an attorney about this issue, please rectify this issue before I have to take you to civil court.
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September 2022 by Lisa Lisa
This is absolutely the worst greyhound location! For one the actual station is closed. The pick up spot is located behind the building. There are no seats just a back alley environment! My daughter, grandson and myself were approached by strange men asking us for money. There was a lot of foot traffic here from people who were obvious drug users. As this bus stop is nestled in a back alley entrance between two motel 6 locations. Not to mention the bus was over 2 hours late and it was getting dark! We decided to leave! Greyhound couldn't give us any real information as to where or why the bus was late. We then started the refund process. Please be aware they will usually only give a free voucher and not your money back!!! We had to dispute charges through our bank. I had used Greyhound for many years and never have I had such a horrible experience. Very disappointed! Greyhound please do better and make this pick up location safer for your patrons. I wish I had taken pictures!
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September 2022 by Rigo Aragon
This Bus Service is a joke, nothing is there. For a so called business, it stinks to high heaven.
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March 2022 by Rob S
This place is no longer a bus station but a bus stop in back of the building which is in need of security however the bus driver that picked me up there was excellent and kind...
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January 2022 by Wes Derby
The stop is in a very strange place. As a blind person, it was very tricky to navigate. The driver and other passengers, however, have been friendly and helpful.
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December 2021 by Andrea G
Horrible refund policy. They don’t state that it’s not refundable until after you purchase it and then they want to charge you to change your ticket to a different day… well I can’t do that unfortunately so guess who’s going on the bus with Covid.
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December 2021 by Jack K
I've been to a lot of aces in Tucson and Phoenix and never have to say they're all good but this one's the best one. The people that work there on the floor are very helpful
