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November 2023 by Heather thomen
HORRIBLE AND SHADY SHOP PRACTICES!! BEWARE. TAKE YOUR TRUCK TO THE OTHER GUNNELLS ON MAIN. both started by the same family but not both owned by the same family anymore. I took my truck here by mistake thinking it was the same as the other location but it's not by far. Took my truck in for an alignment and was told within 10 minutes they could not do it because my ball joints were bad and my steering bar was bent. They still forced me to pay 80 dollars to get my truck!! 80 dollars for 10 minutes of their time to do nothing...... they told me they did nothing more then move my tire and felt it had to much play in it and knew it was ball joints. Didn't even take apart the wheels to be sure. I took my truck to the other gunnells and they told me how shady of a practice that is take someone's money for such a small thing and that they must not even know lifted trucks because there is nothing wrong with my steering bar....... beyond that there manager Steve is the rudest person I've ever met. Tried to have me leave with no estimate. Didn't put any prices on my estimate so he could change the price later and yelled at me when I asked for it and told me he was doing me a favor by not charging me the full 130 for the hour my truck was supposed to be there!? Really.... this place doesn't deserve anyone's business treating people like that and really don't know what they are doing. Would give 0 stars if i could. DONT TRUST THEM
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October 2023 by Ammo
I couldn't believe how expensive the price of tires is. Gunnell's was $25 cheaper than Discount. $515 for two new tires in October 2023. Apparently the price of tires has gone up 71% FASTER than inflation. Not Gunnell's fault, but... just craziness.
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September 2023 by K C (K)
Made an appointment for an oil change, arrived on time. The team was friendly and courteous. My wait was maybe about twenty minutes while they took care of everything. They rotated my tires without having to be asked. Cheaper than a chain oil change center! Thanks, team!
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September 2023 by Denise Sweet
Gunnell's is the best!Always friendly and takes great care of my car's needs. I highly recommend!
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August 2023 by Holly A.
My car's computer told me that one of my tires was low on air pressure. I went to Discount Tire and and they told me that the tire had two nails in it, one of which could not be repaired. Un/fortunately, they didn't have a tire that would fit my car in stock. So I went to Gunnell's, which is where I usually go and will always go from now on. They determined that while there were indeed two nails in the tire, only one of them caused a leak, and it could be repaired. So they fixed the tire for free. They also set the air pressure on all my tires to what is recommended for my tires and my car, whereas Discount Tire over-filled all four tires.
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August 2023 by Our Tripy Life
We always take our dually truck here for oil changes. I called on a Saturday for an appointment for an oil change on my small Class C RV. They got me scheduled right away but told me it would probably take a couple hours. When I showed up for my appointment they were fast & friendly, and their prices were reasonable. Got me out in less than an hour with no hassles. Great service!
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August 2023 by Randy Tomlin
We had a tire going flat and pulled in right when they were closing. They stayed open late and performed the tire repair for us. What a group of Superstars that work at Gunnell's Tire and Auto. I will be back for my next tire and auto need. Thank you!
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July 2023 by Azer S.
This is my first time getting a flat tire via a nail on the road so I'm not sure if this is a common thing for tire shops. I brought my truck in to see if they can fix my flat . After about 30ish minutes they brought it back out, patched up, and told me I was good to go and didn't charge me a penny. I was throughly impressed by their kindness and generosity. Now I'm contemplating getting my truck serviced their in the future after that awesome experience.
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July 2023 by Warren Stern
I’ve been going there for 25 years. David, Steve, Ryan and Jason and terrific. Great customer service!
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June 2023 by Billie Jo Huggins
Douglas the young man who put on my new set of tires was very professional and efficient. Did a great job in a most efficient time. Price was reasonable and came a good warranty. Great experience.
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June 2023 by Ash
First off, I got recommended this place for the price by a mechanic we've gone to for years. I call this place to make an appointment and get a price. I drop my car off and I'm told it may not be fixable because of "such and such", then when I say I don't understand. The man behind the counter just says "I know you don't" and takes my keys.I should have taken my business elsewhere at that point but I let it go. I come back after an hour and they tell me that it's more than the price I was told over the phone. I simply start asking questions and the two men working there started telling me "it has always been this price" and "check your phone you called the wrong number" and "your mechanic lied to you". I paid their overcharged price but I will never be going back to Gunnell's again. The worst customer service.
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May 2023 by Ricky Olivarez
Just picked my truck from Gunnells. Service was great and their work is great not to mention the cost was way less than I thought. If you need your vehicle worked I recommend them ? %Thanks for the great work.
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April 2023 by Broken O.
Bad service. They absolutely have know idea what they are doing. Took in my truck for an issue and when I went to pick it up when it was ready they said everything was fine. Ok, great. Drove down the road and not more then 1/4 mile away the same issue was happening. Took it back and they scanned it with the computer and told me it was fine. Still the same issue. Not happy and demanded they give me my money back because they did not fix the issue. That was an escapade in itself. Took it to another local shop. One cylinder was fouling out a spark plug. Turned out my truck had a bad head gasket. Needless to say I got it fixed right at another shop. I would never use Gunnell's for anything. And to top it off they were trying to tell me that my 6 month old tires were bad and I should consider buying new ones. What a joke. Never again. I warn you. Keep away from them at all costs. Was a big waste of time. Thanks for nothing.
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April 2023 by JT Song
I need 3 tires changed, likes a particular brand, needs to switch one from front to back, and alignment done. Got a quote from a chained store with everything done $1350, got another tire shop for $890 without alignment, and at this please $880 with everything done.Not only the price is honest, everyone who worked there helped me to make sure its easy and fast. Especially Rudy (I think I got his name right), I got in and got out, tire changed, everything done with no complications.My go to place for tires from now on.
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April 2023 by David Mont
Gunnell's is extremely professional, I would definitely give them a chance to earn your business. Shout out to Steve and Jason, they had the mechanic trouble shoot what was wrong with my vehicle and it ended up being quite a bit of issues (which I knew there were but didn't know what it was). They found the problems and were able to fix it. They were in communication with me so I didn't feel shocked or surprised and they were easy to work with when it came down to what was needed to be repaired. I just purchased the older vehicle and I need it for Drs. appointments, and they were able to get me back on the road. A very special thank you to the team at Gunnels!
