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July 2025 by Chris Andersen
Just got off the Phone with Diane who was absolutely no Help with my rental requested to speak with a Manager and she rebuffed my request and hung up on me. 0 professionalism will not be using Hertz ever again what a Joke of a human being and Company.
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June 2025 by Jerrod Plaster
5 Stars! Highly recommend!I have been renting cars from Jeff and Diane for the past 4 years and it's always a pleasure. Quick service with a smile, clean vehicles, and great prices. Thank you to the Hertz Rapid Collision Center team. See you again soon!
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March 2025 by TORRIAN HOWARD -TERRY
Super helpful, excellent customer service and very patient with every situation!
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March 2025 by Jaimie Herman
There is no option to speak with a person. They obviously do not care about customer service.
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February 2025 by Duan Samuels
Diane helped me and was so sweet. The process was smooth even though I just booked an hour prior to picking up the car. Very nice clean and smooth running car. No hidden fees when bringing back the car also. Will definitely rent again.
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December 2024 by Jen
Diane is amazing! She made my rental process fast and hassle free! Thank you so much Diane.
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October 2024 by Joel Page
Diane with Hertz went out of her way to help with my rental through the dealership and was super helpful!
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October 2024 by Rob the Foodie
Plenty of good deals on trucks
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August 2024 by Laurel Leathers
Great customer service!
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July 2024 by Shane
Diane was an absolute pleasure to work with. She worked so hard to find me a Tesla as a rental but they just don’t exist anymore. She got me a rental and then helped me switch to another Electric Vehicle with no hassle. She deserves an updated computer at the very least.
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March 2024 by Shan Brewha
I’m upset I feel my mom got taken advantage of. I set up the reservation for her told her I added the extra insurance for $26. She just had to go show with her license and pick it up. I saw the bill after she returned it and they added $40 extra dollars to her bill this was extra insurance another additional insurance. I just want this made right. She didn’t need insurance on top of her already additional insurance. The lady at hertz said oh I’m sorry we don’t know if you add insurance online or not and at this point you already used the car so we can’t refund the extra $41 we added on top of the online request that already had it. I’m willing to change my review if you refund my mom the amount your personal office added to her already fully rented car contract. She’s old and thought you were adding what I told her I added online. She had no clue she was adding double insurance. Come on that’s not right to add when it’s already on her online receipt. Hope you make this right.
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June 2023 by Luis naranjo Chavez
luk good
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April 2023 by Kaitie Wadsworth
If I could give less than one star I would. I attempted to pick up a rental car and have NEVER been so disrespected in my life. Not only was I told I need to be educated but I was told I clearly can not do anything right. Even worse was I (a female) being talked down/disrespected by a male employee while another male employee watched the show and said nothing. So I would like to point out how uncomfortable I felt and how I left in tears. I will never rent from hertz or recommend hertz to people in the future.
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April 2023 by Mike Saelhof
If I could give this place a 0 star rating I would.
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October 2022 by Matthew Tortorelli
Honestly the guy was dealing with was kind of a j**** if it wasn’t AAA paying for the rental car I probably would have just went elsewhere.
