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February 2024 by Donna White
shelly is my tax preparer. she cares about you treats you like your one of the family . she gets You in and does your return QUICKLY
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February 2024 by Kelli Worsham
I have been dealing with h&r block for 5 years I only have one tax prep that I love and that is Michelle Luna
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April 2023 by Patrick Winter
Will not return, Horrible service. Waited in lobby for 30+ minutes past our appointment without anyone even being at the front.
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April 2023 by FRANCISCO FERRER
Very friendly and kind
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April 2023 by Winfred Brown
Great preparer and environment.
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April 2023 by LBMH LBMH
I am not sure what happened with this place but I must say it's the most unprofessional tax preparer service I have ever worked with.I met with Chere Osbun for 2 hours and she had all the taxes done but need to print a form that she didn't have and asked if I could come back to pick up the taxes in the next day or two. I agreed. After TWO WEEKS of no responses to my phone calls I sent an email. She said I could pick them up the next day at 4pm. I showed up and she was with someone else and no one had my taxes and no one could tell how long until I could see her. I waited 20 mins with no answers. I explained to the receptionist that I had been calling for two weeks with no response and she got really nasty with me. I informed her I needed to pick up the taxes in the next 48 hours. She Said for the 20th time that Chere would call and yet again 72 hours later no call.I reached out to the office manager Tracy Carter and left two messages with no response. I guess the apple doesn't fall far from the tree when you have a poor example leading the team. Then I reached out to the District manager letting him know all the above. Still no word from James, Still no taxes in hand so I guess I will have to file a complaint with the corporate office and the IRS. I would not use this location ever again! THEY HAVE ALL OUR FINANCIALS AND WON'T GIVE THEM BACK!!! The amount of wasted time, missed appointments, unanswered emails and calls is unacceptable!!! DO NOT USE CHERE OSBUN! SHE IS THE ONE ACCOUNTABLE FOR THIS MESS!
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March 2023 by Ojeda Lopez
Been going here for the past 3 years and I absolutely adore Anita! She is so sweet and always gives us treats and gifts to take home to my kiddos! I appreciate her hard work and making me feel like family at this location!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 star
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March 2023 by Christopher Hersch
Professional, knowledgeable and friendly. Always explains everything in detail. Wouldn't use anyone else.
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February 2023 by CSH
Professional, knowledgeable and friendly. Always explains everything in detail. Wouldn't use anyone else.
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June 2022 by John Brown
I been going to this location for three years in a row really like this location because it is close to my house but they have messed up my taxes three years in a row and they cause me to miss out on one of my stimulus check and till this day they never got back with me or made it right plus they still changed me to do my taxes
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June 2022 by Candice A.
Very patient with my return, since I had worked in 3 different states at the time. Also went above and beyond at making sure I got the most in my return.
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May 2022 by Amanda Fogg-Kucherry
Was having trouble with an online tax pro and felt really overwhelmed and lost because no one on the phone or online could resolve anything. I walked in this office and they were so kind and helpful and got everything done and fixed!
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April 2022 by Gregg Mark
We have used this office several times. All the staff here is friendly and very professional. Chere was really great, she put us both at ease before we started and was able to get our taxes done in a timely manner.
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April 2022 by Eric Peterson
Went in yesterday for my appointment at 7 just to pick up some previous tax years. The lady behind the intake desk who obviously isn’t all the way laughed in my face because I told her I called customer service an made the appointment I proceeded to give her a few choice words nobody wants to played with an laughed at like that it was mad disrespectful I hope whoever is managing that office has a talk with her disrespectful self.
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April 2022 by Melanie Summers
SHARON BRATTON IS A DOLL! SHE IS SO VERY KNOWLEDGEABLE ABOUT WHAT SHE DOES. IT IS HARD TO FIND SOMEONE YOU TRUST 100%, BUT WE DO TRUST HER IMPLICITLY.
