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March 2024 by jay lewis
Great respectful staff always definitely coming back next year
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March 2024 by Marcus Bravo
Been doing my taxes here for a few years and haven't had any issues and enjoy the atmosphere, recommend coming here and doing your taxes.
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February 2024 by Melissa Bumann
If I could give less than 1 star I would. Initially I thought these folks actually cared about my return. They offered me a prepaid card to put my tax returns on- easy peezy, right? WRONG! First of all, they don't tell you that they will take another $54.95 out of the federal refund to " pay" over $50 for a little piece of plastic!! Shame on them for obvious price gouging on their not so easy for the customer prepaid card option! ? SMH Then, they took about half my refund for outlandish fees they charge for doing a plain old 1040EZ form! Also, they put a measly $374 on my card outta $713 I was told I was getting back. They also put this incorrect amount " fed refund" on the card A FULL 5 days before the irs says they issued me $666 refund! So, I go down to the location where I got 2 women employees sitting and talking to each other about their work hours, who totally ignored my requests for assistance. The one guy who finally did reply to my request, in my opinion, only sought to cover his own azz. When I asked him why I received the inaccurate amount on a date the irs says was not the date of my refund being sent out, he told me he thought it was the $54.95 card fee! Whaaat?!
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December 2023 by Ravyn Crawford
Great Tax Preparers at this location if you want to get you taxes done come here I was in and Out I usually this time of year they made it easy and great
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December 2023 by Rhonda Renise
If I could give a zero I would. Customers service is awful and you probably need some people who know what they are doing. I sat there for over an hour only to be told that I "probably wouldn't be approved," even though I presented the documents I had. I mentioned that I was told this before but they were wrong, however a very elderly man kept insisting that I would be denied...without trying. When I asked for my documents so that I could leave, he kept repeating the same things over and over again as if I was confused. The energy was already set for me to be denied. ALSO THIS LOCATION DOES NOT ALLOW CUSTOMERS TO USE THEIR RESTROOM.
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December 2023 by Athena Williams
She pleasent will spoken she explained to me took her time she was awesome see her in January
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April 2023 by Anna Morin
I've been with Jackson Hewitt for 23 years and have the best advisor !
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April 2023 by Derrick McDonald
Veronica was excellent. I have been doing my taxes here for years.
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March 2023 by R E
Wow! I had a lot of questions and taxes to deal with. A couple of hours later everything was taken care of. Excellent customer service.
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March 2023 by mary tsosie
My experience was great, it was quick,friendly, and because I'm a repeat customer. I didn't need a appointment.
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March 2023 by Valarie Ponce
ONLY FIVE STARS TO GET THE PONIT ACROSS !!!!!!!!!ZERO STARSThey charged me an arm and a leg to do my taxes!! The was going to refer them to my co workers, went to do my taxes found out how much they were wanting to charge me and I will never think about referring anyone to them again. Big mistake, HUGE waste of time
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March 2023 by Jessica Aragon
Thought it was a great place until I took a hit with a fee $695. Called today wanting them to cancel, but unfortunately they said it couldn’t be done. Very expensive lesson I’ve learned.
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March 2023 by Melissa coombs
Spent 3 hours in this office with it ending in system failure, then return for a refund advance which I receive every year, he never told me yes or no never said there was a problem. He screwed up and I didn't get my refund advance ?
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March 2023 by Lynn Schurz
Amazing ????? I’m so happy with their tax service there fast n easy!
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February 2023 by Taylor Edwards
Let's start from the beginning in 2014 I went to Jackson Hewitt tax "pro's" and I received my refund but shortly after was sent a letter from the IRS saying I owed them for the refund I received this I didn't know because I had moved and never received the letter tried to do taxes 2015 haven't received since went in to Jackson Hewitt to get there tax guarantee and was shown the door all of the problems started due to the tax pro April. Now is a manager there I believe
