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March 2024 by KIQUE G
The service was amazing the tax preparer, BEATRIZ A was very knowledgeable and knew exactly what she was doing. I would recommend this to everybody to come and get your Taxes done with her.
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March 2024 by R K
"Hey, everyone! I just had to share my amazing experience with my tax preparer, Beatrice Arellano. She was absolutely fantastic! Not only did she do an excellent job, she also managed to get me a bigger refund than I expected. Talk about exceeding expectations! She was very accommodating throughout the whole process, making sure all my questions were answered and that I felt comfortable. I couldn't have asked for a better tax preparer. If you're looking for someone who's knowledgeable, efficient, and goes the extra mile, look no further! Highly recommended! ⭐⭐⭐⭐⭐"This is also in reference to the person named Jaz…. That sounds like a really frustrating experience, and I'm sorry you had to go through that. It's definitely disappointing when there's a miscommunication or someone walks in expecting something for free. The misunderstanding, especially when it comes to something as important as taxes, is usually due to a lack of education or a lack understanding. It might be helpful to try and have a calm and open conversation with the manager again, after you educate yourself about how a business works. Then maybe you could express your concerns like an adult.
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March 2024 by Ryan Ketcherside
Beatriz Arellano is not only amazing at customer service, patient beyond words, and super knowledgeable regarding anythjng tax involved but she is truly a good human being. My wife and I put a tax project in front of her that other tax preparation offices (h&r blockheads) couldn’t handle. This woman not only exceeded our expectations but she made the normally arduous task of doing taxes actually enjoyable. I highly recommend her for any of your tax needs. She is amazing!!
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March 2024 by Buddy Pecor
This place is great and Beatriz is great! This is the place I always go for my taxes.
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March 2024 by Jaz
They are liars and thieves here! My dad and I get our taxes done at Jackson Hewitt together. I am a college student and my dad still claims me as a dependent. Since I am his dependent, Jackson Hewitt will do my taxes for free. We usually go to a different location, but decided to go to this one because it is closer. When my dad got his taxes done by Beatriz, he asked her if they will do my taxes for free like the other location. She told him yes. When I came in to get my taxes done, she started telling me that they would not do it for free after her telling my dad that they would do it for free. She lied to me saying she told my dad that they would love to do my taxes, not that they would do it for free. She lied saying it was a "miscommunication". I find it hard to believe there could be a miscommunication when she clearly told my dad that they would do it for free! She was trying to get another customer to come in by saying it was free and then take my money. I am thoroughly disappointed.UPDATE: I tried talking to Beatriz’s manager, Jen, about her lying to my dad and I. Both Beatriz and Jen were extremely unprofessional. Jen was telling me that it was impossible for Beatriz to have lied because lying is “not in their vocabulary”. She explained that Jackson Hewitt employees are not liars and was upset at me for telling her Beatriz lied to my dad and I. Jen then went on to explain random procedures that had nothing to do with them lying to me and then got upset at me for asking how that was relevant. She then treated me like a child demanding that I put my father on the phone so she could ask him what he asked Beatriz. That was extremely unprofessional and rude. They need some serious customer service training.
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February 2024 by Hector bailon
Beatriz A. Took care of me very well. She did an amazing job educating me of the process. Great work, nice, friendly!
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February 2024 by Vivianna Martinez
I have been going to Jackson hewit for 3 years now and Beatriz has been doing my taxes for 3 years now as well . I made my appointment and she was ready when I got there. She is always so friendly and kind. She is very knowledgeable and explains everything she is doing as she is doing it. She Answers all my questions and I always get a good refund. She really cares about her customers! I will be going back and doing my taxes with Beatriz for as long as I can.
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February 2024 by Joshua Hanner
I went in without an appointment after two other major tax services required one even though the lobbies were empty. Drove to power and mckellips and was helped right away by Judah Camillo she was pleasant and very helpful I’m a blue collar very untech person and she patiently helped me through the process and explained in detail all of my tax details I highly recommend them five stars for her and Jackson Hewitt
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February 2024 by Michael Mahl
Colleen is the best she is so professional and kind. I wouldn’t use anybody else to prepare my taxes.
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January 2024 by Jessica Day
Beatriz was so helpful and patient with me during my appointment, she took extra time and care when filing my return!
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January 2024 by Melinda Henricks
Beatrice Arellano was the best
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January 2024 by Brittany Ramirez
Beatriz A. Has been my tax preparer for years her office been to o a couple different locations but I always go to where she is at she is wonderful great advice and don't want anyone else don't touching my taxes thank you so much Beatriz A well also jackson hewitt but you have an amazing employee don't let her go ❤️
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January 2024 by Ellie
Came here a few weeks ago for my first time I had an appointment with Beatriz! She was awesome and knowledgeable she knows her stuff! She made me feel very comfortable and confident with my tax preparation. I will definitely come back to see her ?
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January 2024 by James Simpson Sosha
The absolute best !
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December 2023 by Rebecca Head
Amazing. Made us feel as ease and was able to get everything handled quickly. I would definitely recommend going to her to get taxes done.
