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March 2024 by raelynn smith
This place sole me Levian and told me that it had a lifetime warranty and the center stone is chipped and super dull. I took it in and they corrected me and aid that the center stone was not covered and i would have to buy another one. I also bought a diamond ring there and the diamonds fell out. They were very arrogant and rude and i will never recommend this place again. They Lie really bad and their jewelry is TRASH.
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October 2023 by Jesus Is King
I went to Kay’s last week to get my jewelry cleaned and inspected. I’ve been a customer of Kay’s since my husband bought my engagement ring back in 2007, so I’ve been in many Kay’s over the years. Most of my visits are easy and pleasant but last week was exceptional. I had the pleasure of working with April, who not only took care of my needs but also gave me some great tips on cooking dinner for my boys and was overall just lovely to spend time with. I was impressed by her high level of customer service and making me feel welcome and important, even though I was just there for a task and not to buy anything. Great job April and thank you so much for your help! I’ll definitely be back!
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October 2023 by Melody Hughes
I went to Kay’s last week to get my jewelry cleaned and inspected. I’ve been a customer of Kay’s since my husband bought my engagement ring back in 2007, so I’ve been in many Kay’s over the years. Most of my visits are easy and pleasant but last week was exceptional. I had the pleasure of working with April, who not only took care of my needs but also gave me some great tips on cooking dinner for my boys and was overall just lovely to spend time with. I was impressed by her high level of customer service and making me feel welcome and important, even though I was just there for a task and not to buy anything. Great job April and thank you so much for your help! I’ll definitely be back!
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April 2023 by Chris Connolly
I've been coming to this kay location for a little over 2 years now and I've had nothing but great experiences every time. I've worked with every jeweler in this location and have built a rapport with them all. Whether it's anniversaries, birthdays or just wanting to add to our collection kay has always taken into consideration what I am looking for and they go out of their way to ensure that every piece is perfect. I look forward to doing business here for all time to come.
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April 2023 by Nerrick Boydston
Fantastic place, great selection of different stones, with an incredibly helpful staff. Only place I'll go to find jewelry in the valley
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January 2023 by Lisa Reynolds
Abby has been so wonderful and attentive with helping my fiance and I get our wedding bands and fitting.
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December 2022 by Lisa Santos
Abby has been so wonderful and attentive with helping my fiance and I get our wedding bands and fitting.
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December 2022 by Daniel Johnson
Abby was a joy to deal with. Very fun, bubbly and non pressure! I will be coming back for anything I need!
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September 2022 by Julianne Harmon
Abby was an absolute pleasure to work with in helping us find my wedding band today. She took all the time in the world, was so personable and no hard pressure sales tactics. We actually went to every single jewelry store in the mall. Even though I found another that I liked just as much at another jeweler, the deciding factor to walk back down to Kay, was to buy from Abby! It should be an enjoyable experience, and because of Abby (and every other person in the store that we had contact with) it was!
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September 2022 by Justin Reynolds
We love our jeweler Kim. Always goes above and beyond to make our customer experience excellent
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April 2022 by Heather V.
I bought a diamond necklace here and they originally told me it would be priced at 2200. Which was fine and I would have payed it flat out if I had known they would scam me into getting a payment plan and paying more altogether. Now they say I have to pay 4700. These people are liars, cheats, and just out right pigs. I will never shop here again. Will never recommend this place.
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February 2022 by Mia D.
My guy and I visited the mall on 1/29/22. I was the first to walk in Kay's Jewelers before my guy came in the store and I was greeted by a very nice lady. I didn't catch her name. I told her I was waiting for my guy to join me and she said if I had any questions she would be happy to help. Well by the time he got in the store which was about 2-3 minutes later they got busy. Once it slowed down a bit the first lady was still helping a customer, but not one other employee raised their head to acknowledge us or to tell us they would be with us shortly. We ended up leaving and going to another jewelry store where they seemed happy that we came into their store. They were busy, but we were still greeted with warmth.
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January 2022 by Kent Thorpe
Excellent shopping experience. We have been 'repeat' customers for years. My wife is constantly upgrading to bigger and better.The manager, Holly Shearer, is awesome.Excellent service, excellent input, extremely helpful. We have never felt pressured and appreciate the time she spends with us.Thank you.
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January 2022 by Tim Kavis
Jewelry Consultants are very helpful and courteous and they do not pressure you to buy..
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October 2021 by Kelly Ruiz
I am serious so tired of having to turn in my ring because diamonds continue to fall out and then not have my ring for a minimum of two weeks, just to send it back because the jeweler sets the diamonds wrong or uses the wrong size or burns the diamonds. Kay Jeweler im so dissatisfied with the entire process. You should be checking the repairs before the customers get there to make sure its fixed to quality, instead of having me wasted time and gas just to turn it down and send it back. I expect my ring to be fixed correctly the first time. All of these mistakes are completely obvious I don't know if you guys just don't care or your hoping nobody will notice but I notice the second its handed to me! For goodness sake DO BETTER!!!!
